Profession "administrator". Administrator - who is this? Professional duties of an administrator

Submitted sample job description administrator suitable for regulating the work of the administrator of a beauty salon. It can also be used when writing a job description for a hotel or club administrator. Add to the text of the document specific official duties administrator specific to your organization.

Administrator job description

APPROVE
CEO
Surname I.O. ________________
"________"_____________ ____ G.

1. General Provisions

1.1. The administrator belongs to the category of specialists.
1.2. The administrator is appointed to the position and dismissed from it by order CEO companies on the proposal of the manager of the salon / hotel / club.
1.3. The administrator reports directly to the manager of the salon / hotel / club.
1.4. During the absence of the administrator, his rights and obligations are transferred to another official, which is announced in the order for the organization.
1.5. A person who meets the following requirements is appointed to the position of administrator: average or average professional education and at least six months of similar work experience.
1.6. The administrator must know:
- laws, resolutions, orders, orders, other normative acts government agencies on the provision of services;
- the structure of the organization, the duties and powers of the employees of the organization, the mode of their work;
- rules and methods for organizing the process of serving visitors;
- types of services provided.
1.7. The administrator is guided in his activities by:
- legislative acts of the Russian Federation;
- Charter of the company, Rules of internal work schedule, others regulations companies;
- orders and directives of the management;
- this job description.

2. Responsibilities of the Administrator

The Administrator performs the following duties:
2.1. Provides work on effective and cultural service to visitors, creating for them comfortable conditions.
2.2. Advises visitors on the availability of available services, ongoing special promotions, the availability of bonus programs, etc.
2.3. Keeps an appointment, informs specialists about the available appointment, maintains a client base.
2.4. Takes measures to prevent and eliminate conflict situations, considers claims related to unsatisfactory customer service.
2.5. Ensures cleanliness and order in the premises, supervises the work of cleaners.
2.6. Controls the observance by the employees of the organization of labor and production discipline, rules and norms of labor protection, safety precautions, requirements of industrial sanitation and hygiene.
2.7. Informs the management of the organization about the existing shortcomings in servicing visitors, takes measures to eliminate them.
2.8. Performs individual official assignments of his immediate supervisor.

3. Administrator rights

The administrator has the right:
3.1. To get acquainted with the decisions of the management of the organization regarding its activities.
3.2. Provide management with suggestions for improving their work and the work of the company.
3.3. Notify your immediate supervisor of all shortcomings identified in the course of your activities and make proposals for their elimination.
3.4. Require management to create normal conditions for the performance of official duties.
3.5. Make decisions within your competence.

4. Responsibility of the administrator

The administrator is responsible for:
4.1. For non-performance and / or untimely, negligent performance of their duties.
4.2. For non-compliance with current instructions, orders and orders for the preservation of trade secrets and confidential information.
4.3. For violation of internal labor regulations, labor discipline, safety regulations and counter fire safety.

The administrator must supervise the performance of other employees of the main functions, and, if necessary, resolve disputes. The tasks of the administrator include ensuring the coordinated work of the entire team and constant monitoring of the quality of the resulting products or services. To be appointed to the position of administrator, it is enough to have a complete secondary or higher education. Many companies require at least 2 years of work experience in the relevant specialty.

What an Administrator Should Know

Guidelines, decrees, resolutions and other orders of higher authorities or legislative acts that relate to the charter of life of a certain social group, which the job description of a system administrator obliges to do.
The structure and features of management activities, the ability to control the functions of other employees. The rights and assigned duties of each employee, as well as the mode of work, together with possible processing or short days, which obliges the job description of the salon administrator to do.
Basic rules for serving visitors, as well as methods for improving the service.
A complete list and exact types of services provided by the enterprise.
The main issues of the economy, in most cases related to the peculiarities of the organization of work of workers and the management of each employee in fairness and in accordance with the charter of the enterprise, legislative norms, which provides for the job description of the store administrator.

Basic administrator skills

The main positions of marketing, as well as the basics of organizing advertising, its planning and successful positioning of products or services, the ability to oversee operations performed, designed to popularize products or services in society.
The layout of all production and demonstration premises, the location of strategically important objects, the design of each room, if necessary, an inspection or tour of certain compartments or rooms. This applies to those whose work is guided by the job description of the hotel administrator.
Aesthetic concepts of beauty and social psychology, which can be guided by, making the most important decisions.
A full range of legislative acts relating to the protection of workers and their protection from negative incidents during the implementation of labor activities.

What does an administrator do

The public charter, especially its common provisions.
Orders and orders issued by the authorities.
Rules internal regulations, which are registered in legislative acts and regulations of each organization.
A job description that combines the rights and duties of an administrator.

Functions

Each administrator is required to perform the following functions:

Control and independent participation in the economic activities of a certain working group.
Monitoring the rational use of financial resources, excluding unreasonable expenses.
Continuous reporting activities within the framework of their competence and qualifications, giving them to higher authorities. This is provided by the job description of the hotel administrator.

Main responsibilities

Maintaining a control function for the integrity and safety of all objects representing material value and are part of a particular organization.
Taking action when urgent or conflict situations requiring an immediate solution. You should react quickly, so the work of an administrator is associated with great moral, and sometimes physical activity, which prescribes the job description of the administrator of a beauty salon.
Consider and partially decide on complaints received from customers who are dissatisfied with the service or the work of employees. In the second case, the administrator can often apply penalties or other measures to curb the unsatisfactory performance of employees. Also, he must understand the situation, and not just do the work, so many argue that such an activity is morally difficult, which is regulated by the job description of the cafe administrator.

Main Precepts

Ensure that all rooms are properly furnished. Also to control the proper appearance, placement and timeliness of changing advertising objects both inside and outside the premises. This primarily applies to employees who must carry out the job description of the administrator of a beauty salon.
To control the provision and constant maintenance of order inside and outside the premises, which is an integral part of the image of the building or a particular company, which shows a sample administrator job description.
To exercise control over the observance by employees of the basic norms of labor discipline, as well as fire safety and other safety measures, which job descriptions administrator.
Reports the information received or seen to the immediate supervisor regarding all errors in the work of employees, and also gives possible measures that are aimed at eliminating all problems and erroneous actions, which the job description of the cafe administrator obliges to do.
With the help of teams, he maintains cleanliness and order in the work area, supervising the work of workers or hiring special teams. It is also the responsibility of the administrator to check the serviceability and proper condition of the funds. technical purpose and equipment necessary for work, purchase of furniture for an office or other premises, equipment and goods for various purposes, which will be useful for both technical and economic purposes.

Functional responsibilities

Produces the organization, forms the schedule and assigns the time of work of the cleaning lady, and also checks the result of the work.
Organizes congratulatory events or the purchase of gifts, bonuses in honor of festive events for employees of the company, as well as past and present partners, regular customers or all those who used the services or products of a particular enterprise.
Completely resolves all issues with the landlord regarding the public services of the premises rented by the company, which is provided for by the administrator's job descriptions.
Conducts organizational arrangements regarding the correct operation of all equipment, if necessary, appoints repair work, determines their time, speed, agrees on the cost, selects craftsmen or firms that provide optimal services for a specified fee.
Keeps records of stationery and other technical accessories, equipment, inventory and all elements of the economic part, timely provides the required number and range of these devices to employees.
Compiles, checks and submits documentation, which contains reports from various areas for each past period, which determine the job descriptions of the administrator.
Organizes and controls the proper and metered meals of employees during the lunch break, distributes portions, if provided for by the charter of the company.

Rights

The administrator has the following rights:

Make inquiries about the condition and quality of the equipment supplied, the availability and quantity, intensity of consumption of materials for production.
Make and submit proposals for improving the work of the company or modernizing the actions of managers.
Set requirements for the management good conditions for the performance of official duties.
Implement fast and rational decisions, which are within the competence of the administrator, which is specified in the charter of the company. This is approved by the administrator's job description.

Responsibility

The administrator is responsible for the timely provision necessary materials and resources for work, maintaining cleanliness and safety at a particular facility, finding documentation in good condition. Also, the correctness of the preparation and timeliness of the provision of reports depends on the administrator.

He has no right to disclose trade secret, as well as all the information that he learned by chance, in the performance of his immediate duties. To this employee could work without problems, he must fulfill his duties in a timely manner. He is responsible for the safety of the entrusted property, as well as for the implementation of the requirements of the job description.

As a result of the rapid development of a market economy and market processes in society, which occurred in the middle of the twentieth century, a a large number of new professions, expanding and "clarifying" responsibilities previously existing analogues. One of these specialties is the profession of administrator, with representatives of which each of us today meets almost daily in beauty salons, restaurants, fitness clubs, offices or hotels.

As a result of the rapid development of a market economy and market processes in society, which occurred in the middle of the twentieth century, a large number of new professions were formed, expanding and "clarifying" the responsibilities of previously existing analogues. One of these specialties is administrator profession, with representatives of which each of us today meets almost daily in beauty salons, restaurants, fitness clubs, offices or hotels.

To meet then we meet them, only the idea of the features of this profession for most of us is very vague and vague, since few people understand who it is: service staff, a member of the office fraternity, a member of the secretariat, or one of the management specializations. But despite such uncertainty in the minds of society, among the applicants, the specialty of the administrator is enviably popular. And all because the younger generation is in absolute confidence: whoever the representative of this profession is, his duties are so easy that work in his specialty will resemble a series of cloudless days. So or this is actually what we will try to figure out in the framework of this article.

Who is an administrator?

- a qualified specialist who exercises general management of the personnel of a company or organization, as well as controls the production process and manages the property of a company or enterprise. Administrators can perform their functions as in the state legal entity, and as an assistant to a private person (for example, the administrator of a popular artist).

The name of the profession comes from the Latin administrator (leader, manager), which allows us to attribute this position to the management team. Note that initially the concept of "administrator" was used exclusively as a definition of the position. Later, administration became one of the branches of management, and the specialty "administrator" was singled out as an independent profession.

To date, there are more than ten narrow specializations of the administrator: administrator of a cafe or restaurant, administrator massage room or a fitness club, an administrator of a beauty salon or a hairdresser, a database or website administrator, etc. as you might guess, officials administrator duties largely depend on the industry in which the specialist works. For example, the duties of a restaurant administrator, among others, include meeting guests of the establishment, creating comfortable conditions for their rest, resolving conflict situations, and monitoring the work of staff. The administrator of the artist is responsible for public relations, plans the schedule of his meetings and performances, solves everyday issues and controls the course of advertising campaigns and promotions.

If we talk about the generally accepted duties of an administrator, then their list looks something like this:

ensuring the smooth operation of the company or organization;
control for labor discipline personnel;
prompt resolution of working production issues and conflicts;
implementation of external contacts and work with suppliers;
carrying out activities aimed at preserving material and technical values;
preparation of reporting documentation;
work with inspection and regulatory authorities.

What personal qualities should an administrator have?

Insofar as administrator job, regardless of the scope of its activity, is basically the coordination of the actions of all employees of an organization or enterprise, a representative of this profession, first of all, must have organizational skills. In addition, it is impossible to imagine an administrator who would not have such personal qualities, as:

Of the professional knowledge and skills required in the work of an administrator, it is necessary to note the legal and legal features of the type of activity that a specialist is engaged in, knowledge of the specifics of production processes, document flow rules, the basics of psychology and conflict resolution, labor law, ethics business communication, financial aspects interactions with partners.

Benefits of being an administrator

The active development of the market economy, which began in the middle of the 20th century, has not stopped to this day. And this means that companies and organizations will need good managers more than ever, and the demand for specialists in the field of administration will only increase every day. And this is the main advantage of the administrator profession.

The advantages of this profession also include the fact that most of the working time (about 70%) is used by a specialist for direct interaction with people. And this contributes to the development of communication skills that help specialists not only in their professional activities, but also in their personal lives. After all, it is not in vain that they say that people with a "well-spoken tongue" will never disappear, "because their" tongue will bring them to Kyiv.

The versatility of the profession can also be considered an advantage. The professional responsibilities of all administrators are basically the same, and if necessary, a specialist can relatively easily change the field of activity. For example, a hotel administrator can quickly master the intricacies of the restaurant business and get the position of a restaurant or cafe administrator. True, for this he will have to undergo training on special courses to thoroughly study the features of serving guests of catering establishments.

Disadvantages of the Administrator Profession

chief disadvantage of the administrative profession are difficult working conditions. Judge for yourself, is it possible to call the work easy if a specialist has to:

spend almost all the time on your feet, which is why this work is only possible for hardy people who are in good physical shape;
constantly resolve conflict situations, which can cause chronic fatigue and depression;
keep a huge volume under control production process which also negatively affects the general emotional and psychological state of the specialist.

It is impossible not to say that most administrators receive a disproportionately small salary compared to the workload. According to statistics, the average monthly salary of administrators in Russia today is about 20-30 thousand rubles. Agree that you work 12 hours a day (and sometimes all day long), get tired both physically and emotionally, but only real enthusiasts can go out to guests with a smile for such "ridiculous" money.

Among other things, the administrator is responsible both for his actions and for everything that happens in the hall, office or salon. Moreover, this responsibility extends not only to the work of personnel, but also to material and technical values. And this means that if an "unclean" employee works in a team, then the administrator will be responsible to the company's management for his actions, first of all.

Where can you get a job as an administrator?

Get a job as an administrator you can in any Russian university, on the basis of which the training of specialists in general and administrative management or a field of activity that suits you is carried out. For example, to become a restaurant administrator, you need to enter a higher educational institution where there is a faculty of restaurant business. The administrator of the trading floor must be trained in a trade and economic university. But the profession of a system administrator can only be obtained in information technology universities. In other words, before choosing a place of study, you need to decide in which area you want to work in the future.

If you still could not decide on the direction of work, but want to be a good administrator, then we recommend that you choose the best management and economic universities in Russia, which include:

(Moscow);

But this does not mean that such work is available to everyone and has low requirements. Having a higher education does not hurt in any way, and it is desirable that it be something related to the work of clubs. You can safely apply for the vacancy of an administrator by graduating from such faculties as:

economic;
psychological;
faculty of foreign languages;
any faculty of a pedagogical university.

Administrator vacancy Everything is clear about the economy: the administrator is almost always vested with the authority to decide financial questions, and as for getting an education at other faculties, this need is justified by the fact that the administrator must first of all be able to communicate with people, feel them and try to make visitors feel as comfortable as possible.

How to Interview: Asking the Right Questions

The article above contains several options for similar questions. Do not ask the employer about his personal life, do not invade his personal space. Nobody will like it. From your side, questions about career growth, work schedule, vacation, weekends are possible.

A question about bonuses and a direct question about salary will not be correct. Employment interview test Employment testing is done quite often by employers.

Attention

Especially in cases where the company is interested in hiring the most suitable employee for the position, and not a person from the street. Tests are of two types:

To test professional knowledge
To test general knowledge

Tests to test your professional knowledge contain questions directly about your profession and related areas.

How to become a club administrator

Question - Answer QUESTION: How to write a resume for the vacancy of a beauty salon administrator? ( FAQ in the search engine Yandex and Google) ANSWER: Writing a resume is an important part of finding the job of your dreams. Even if you have no work experience, even if you lack confidence at the beginning of an interview with a potential employer, a well-written resume can play a positive role in making a decision about your employment.

The basic rules are described on many sites dedicated to finding a job. I will focus on one of them - the professional skills of the applicant.

In this section, you describe what you learned while working or at the university. Unlike other professions, the salon administrator is a specialist who combines the qualities and skills of several professions.

Frequently asked questions and answers for the course beauty salon administrator

Knowledge gained from an experienced teacher gives confidence in an interview with a potential employer. 2. Classes in the courses provide an opportunity to be in the center of all the important news in the field of legal and regulatory aspects of doing business; materials and technical equipment used in the salon.

3. Workshops prepare for decision difficult questions arising in work with staff or a client. 4. Psychological preparation for work, trainings, lectures and practice prepare the student for quick adaptation in the team and successful work.
Why do we go to the dentist if we have a toothache? Correctly. He is a professional and SHOULD know his business perfectly.
An employee in any company MUST be a professional! That is why successful employers will not hire a person without proper education or recommendation letter from a previous job.

20 interview questions

Important

If the cleaner washed the floors poorly, he needs to make a remark. If the waiters work slowly, the administrator is obliged to take appropriate measures.

If musicians or a DJ encounter some problems during their work, these problems should be fixed by the administrator. But control is not the most important thing. In the event of an emergency, an emergency, or if one of the employees did not come to work for some reason, the administrator must be ready to replace the out-of-service employee.
This does not mean that the administrator must complete a bartending course or clean the toilet with his own hands.

In addition to all the above functions of the enikey manager, the system administrator is engaged in archiving all databases, purchasing digital equipment, and organizing the work of the entire IT infrastructure system. Higher education is not required. If possible, it is better to grow out of an assistant.

Head of department - it is necessary when the company has big number servers, the number of computers approaching 150 units and branches in other places. At this level, you need to require higher education, organizational skills, knowledge of English and work experience of at least 4 years.

The leader can be an elevated sysadmin. It will be even better if he turns out to be a part-time ENI student who grew up and developed in an existing company.
name them

“Why should I (the employer) hire you?” - One of the most provocative questions. Talk about sales, about your successes in this area. Prove Yourself Administrator Interview Questions

Well, if he expresses a desire to get maximum satisfaction from his work. His mood not only affects his health and moral climate in the team, but is also the most important necessary condition high labor productivity, the most reliable guarantee against mistakes, negligence and marriage, and ultimately the main guarantee of the prosperity of the company. 10. How well have you been interviewed in other places? It is important to find out for what reasons did not pass the interview in some places and successfully passed in others. If he convinces that your competitors are interested, then you try to keep him. 11. Will your personal life this work associated with additional loads (irregular working hours, long or long-distance business trips, constant traveling)? This question is often asked to women.
What attracts you to work with us in this position? It’s bad if they answer with common phrases: “I am attracted by growth prospects, interesting job, a solid company ... ". I must give serious and concrete arguments: the desire to apply my qualifications and experience where they can give the greatest return and will be appreciated, the attractiveness of working in a strong team of professionals. 4. Why do you consider yourself worthy of this position? What are your advantages over other candidates? This is best question for a candidate to name his main advantages over other applicants without false modesty. At the same time, he must demonstrate his ability to convince, emphasizing his advantages. It is bad if the candidate answers this question with weak arguments and gives his formal biographical characteristics. 5.
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Who to hire?
System administrator levels
Summary
Interview

Who to hire? In order to hire someone, you need to clearly imagine what will be included in his duties. The main work tasks of a system administrator are to set up, debug and maintain the health of digital equipment. Despite the rapid development of technology and increasing savvy ordinary users in matters of computers, many still confuse the professions of a programmer and a system administrator. The programmer is an applied mathematician whose goal, using the existing knowledge of the programming language, is to create an application that can calculate the necessary practical data for subsequent use in production.

What parts of the system unit can cause this?

Main differences between FAT and NTFS?
What is RAID?
How to fix a failed driver update?

An interview for an IT administrator requires careful preparation by both parties. To do this, you need to take some topic unknown to the candidate, explain it to him, and then ask him to retell everything that he understood on the sheet. If the attempt is successful, he knows how to learn quickly. Such an employee should be adopted even if this moment his knowledge is rather poor.

The administrator is a very responsible and important position, present in almost every serious and developing project. At the same time, not everyone clearly understands what the administrator is so busy with, what does he do, for which he receives a salary from the employer (often, the owner of the project)?

Features of the administrator's work

In fact, the profitability and profitability of the project directly depends on the quality and professionalism of the administrator's activities. This is a difficult job, which implies that the specialist understands the ongoing internal processes, is able to competently control the work of his subordinates, directing their actions and actions in the right direction, beneficial to the interests of the company.

In order to get a job as an administrator (for example, a computer club), it is not at all necessary to have a higher education. Although more serious and large organizations are unlikely to agree to take on the role of an administrator without a proper education and diploma.

In general, the project administrator is managerial position, which is negotiated on an individual basis and depends on the type of activity of production or enterprise, project or virtual representation.

In any case, the administrator has to solve personnel issues, participating in the appointments of project employees, communicating with each subordinate individually.

Desirable character traits of an “ideal” administrator include:

benevolence
ability to communicate with different people
literacy (speech and writing)
professionalism (regarding the specifics of the activity).

How to become an administrator

To apply for the vacancy of an administrator, it is recommended to familiarize yourself with the topic of work to the maximum. Today, there are all means and opportunities for this. So, the administrator will not hurt:

take training courses;
take part in trainings on communication with clients and employees;
improve their skills with the help of special literature and textbooks;
thoroughly understand the goods or services provided by the employer's project;
learn to understand marketing and sales.

The ideal administrator: what is he?

A good administrator is able to solve any contentious issues from clients or subordinates, offering compromise solutions that will suit both disputing parties. Dealing with objections is another frequent item in the activities of the administrator, which you have to deal with almost every day.

At the same time, the resource administrator never performs actions or actions that run counter to the external and internal benefits of the company.

The administrator must also be able to defend the interests of the project in which he participates, and this requirement applies to a wide variety of areas.

For example, the administrator changes people who do not correspond to their positions, people who are not able to solve the tasks. The interests of the company are the most important indicator for the person representing it!

In general, the administrator has enough work! And that is why this activity is well paid. The salary is also influenced by the specifics of the work, the level of responsibility, the breadth of the administrator's powers.