Permissible duration of utility outages. Hot water shutdowns: is it possible to punish public utilities for missed deadlines for resuming hot water supply

In Moscow, annually from May to the end of August, hot water is turned off for preventive maintenance. The water shutdown schedule is drawn up and published before the start of the scheduled shutdown season. In 2019, this chart will appear in April.

2. Why is hot water turned off every year in Moscow?

Shutdown hot water is a technical necessity for preparing communications for the heating season in order to ensure reliable operation of all elements during the cold season complex system district heating- thermal stations, main and distribution heating networks, central and individual heating points. Carrying out preventive work, as a rule, requires turning off hot water from consumers for a short period of time.

3. How long is hot water off?

Today in Moscow, the duration of blackouts is no more than 10 days. At the same time, in 2011, water was turned off for 14 days, and even earlier - for 21 days. 10 days is a reasonable term for turning off hot water without losing the quality and reliability of the Moscow heat and power system.

In new microdistricts, where new generation networks have been laid, modern heat points, the shutdown period can be reduced to the minimum required for maintenance work to ensure high-quality equipment preparation. Replacing old motors, pumps and heat exchangers requires more time and attention. For this reason, the shutdown period may vary in different areas, quarters, and even neighboring houses.

The term for turning off hot water for the period of preventive maintenance is indicated from the time and date of the start of the shutdown to the time and date of the end of the shutdown of hot water supply, but cannot exceed 10 days, that is, it must be less than 240 hours.

4. In which houses in Moscow hot water is not turned off at all or is turned off for a short time?

In houses with alternative piping, hot water may not be turned off every year, or for a short period of time, because it is possible to check and repair the main system while hot water is supplied through the backup pipes. However, even the most modern equipment requires prevention, therefore, completely abandon the shutdown of hot water in the metropolis with centralized system heat supply is not possible.

5. Why isn't the cold water turned off?

The supply of hot water to apartments is one of the types of services provided by public utilities and regulated by norms that are often violated and subject to recalculation if the time for which the water is turned off according to the law is exceeded.

According to the requirements of SanPin, the supply of hot water must be uninterrupted. However, there are the following caveats to deal with non-ordinary cases:

1. To eliminate an emergency, no more than 8 hours per month. In this case, the daily limit is no more than 4 hours. A dead-end highway in case of an accident can be repaired within 24 hours in a row. There are types of work that are of a capital nature and, due to their complexity, cannot be completed within the regulated period. But this is rather an aggravating circumstance for public utilities. And the increase in the period of liquidation of the accident is the reason for the recalculation.
2. To carry out mandatory preventive measures, which are carried out only in summer period, the allowable duration of work is limited to 14 days. If the lack of hot water in autumn or even worse in winter is due to preventive maintenance, then this is not true information. Since this type of work is carried out with the consent of local authorities only in the summer. Despite the inconvenience caused, prevention hot water systems very important. The further service life of the system and its quality parameters, such as network pressure and temperature, depend on the quality of the work performed.

The time of the listed shutdown is enshrined in law by Decree No. 354 of the Government of the Russian Federation. That is, shutting down the hot water supply system for a period longer than regulated by law is a powerless action on the part of the utility company.

How long do they have the right to turn off hot water?

You can resolve the situation by contacting the territorial office of Rospotrebnadzor.

Actions of utilities in the event of a water outage

Any actions carried out by employees of all utilities are worked out by the "Rules for the provision utilities”, where the algorithm of work is clearly spelled out.

In a situation where hot water is turned off, regardless of the reason for this situation, the first step for workers is to notify the residents of the house, indicating the reason and the estimated date for its elimination. An unannounced tenant has the right to appeal against the actions of public utilities.

Actions aimed at the prompt elimination of the accident and the elimination of the consequences of the disaster do not need to be notified. This series includes disconnections of unauthorized tie-ins to the system and apartment disconnections of debtors and negligent residents who threaten neighbors with flooding.

If the hot water supply is nevertheless blocked, then on the basis of Decree No. 354 of the Government of the Russian Federation, the fee must be recalculated in the following cases:

• in case of exceeding the permissible time duration of shutdown DHW payment for utilities is reduced in the amount of 0.15% of the amount of payment for each overdue hour. It is important to understand that the recalculation is performed only under the item "Hot water supply" and in the absence of a water meter in the apartment;
• In the event that hot water is turned off for the summer period, the payment is charged in full. The main thing to remember for the owners of the meters is that water intended for hot water supply can flow from the hot water tap, but not heated to standard temperature. The readings will be read and in the end you will be forced to pay for the spent cubes cold water hot price. It is the responsibility of the management company to close the valves on the supply line, but in order to avoid an unpleasant situation, it is better to turn off the apartment valve on the DHW riser.

Actions of residents in the absence of hot water supply

Having discovered the lack of hot water, you must immediately contact the manager of the management company and find out the cause and approximate time for troubleshooting. If the time is outside the time limits allowed by the rules, then your claims must be recorded with the utility company.

It is possible by phone, having found out from the dispatcher the registration number of your appeal and the name of the responsible person. Either in writing with a note on your copy of the receipt of the incoming application.

At your request, a competent commission is created, which checks the facts stated in the application, and fixes them in the act. One copy of the act with the signatures of the members of the commission and the applicant remains with the employee of the communal organization, and the second is provided to the tenant. If the tenant does not agree with the conclusions of the commission, he has the right to write a dissenting opinion on all copies of this act.

HW disconnections are a violation of the rights of the residents of the house, as consumers. Infringement of the rights of those living in the house is punishable for responsible persons, it is only necessary to know your rights and remind negligent specialists of their existence in time.

Section: Water supply

Water supply shutdown

The reasons for which the water supply may be turned off in the apartment are considered. How long it can last, depending on the circumstances, and what monetary compensation can be recovered from this.

Inhabitants multi-storey buildings and private sectors, who have pipes central water supply, more than once they ask the question: why did they turn off the water? Utilities have a variety of reasons for which they may carry out a shutdown of the water supply. (See also: Water risers)

1. Scheduled shutdown.
2. Shutdown for non-payment.
3. Held repair work.
4. Preventive maintenance work is being carried out. And this list is far from complete.

Figure 1: Shutting off the water supply

Turning off the water supply brings with it problems both physical and psychological nature. After all, a person constantly needs drinking water and technical. In the event of problems associated with turning off the water, the water supply administration must notify the residents about the upcoming measures to eliminate the problems.

What should the residents of the houses do if there is a sudden shutdown of the water supply? The first step is to report the problem to the Repair and Maintenance Department "REU" or to the Housing and Maintenance Office "ZHEK", with a request to sort it out and call emergency services. When water disappears in the system, it is necessary to check whether all taps are closed, this is necessary in order to quickly build up water pressure in the system after repair.

Figure 2: Shutting off the water supply

There is no hot water in the system

Such questions come to the fore, especially in winter time. Turning off hot water in the winter has catastrophic consequences. The utilities also give several reasons for turning off hot water:

1. The planned shutdown of hot water (usually this happens in the summer) is already popularly considered a traditional summer fun that makes people take cold baths. Motivate this temporary deprivation of people comfortable life, carrying out a routine inspection of the entire hot water supply system, and checking heating pipes for winter damage. But such checks are often delayed for long time, in some cases for three to four weeks, and if the public utilities do not care about the tenants at all, then for the whole summer.

(See also: How to properly connect a water heater)

2. Modernization of the entire system: such types of work include a complete replacement of the pipeline. This happens very rarely, so it is unlikely that you will encounter such a problem more than once in a lifetime.
3. Rise in price of gas or solid heating fuel. Such a response from public utilities is also not rare. Such a shutdown is motivated by recalculations or insufficiency of the allocated amount of Gas-Coal fuel for heating the water system, because everything has its own limit.

No cold water in the system

Such problems arise mainly due to the fact that the cold water pipelines have become unusable by the statute of limitations, or someone in the apartment has a pipe burst and a certain type of repair is required. Turning off the cold water supply entails the deprivation of comfort in city apartments and the panic of residents. Utilities are obliged to carry out repair work, check the general condition of the entire system, and after carrying out these operations, recalculate the affected residents for the time when and how much repair work was carried out. The permissible time for the absence of cold water is seven hours during one month or four hours at a time, and in case of serious breakdowns or accidents on dead-end highways - one day. (See also: How to install a storage water heater correctly)

Important! According to the law, for every hour of lack of water in the system (regardless of the standard or the meter), the cost of payment must be reduced by 0.15%.

Methods for turning off water supply

Measures to turn off the water supply are activated in relation to all residents who do not pay their water bills on time. Switching off is very easy and simple, it is enough to have a welding unit with you. According to the locksmith of such enterprises, that the methods for disconnecting an apartment or house from common system more than enough. The most common method is called Aqua-stop, which is possible thanks to the latest Zigzag and Octopus devices. These devices work almost like medical probes: a pipe of the central riser is cut in the basement of the building, and a probe is launched there, which is equipped with a video camera. On the monitor screen, workers of the water utility can fix where the water entrances to the apartment of the penalty box are located. Following this video camera, a plug is passed, which closes the pipeline.

Figure 3: Water utility worker

Shutdown of water supply for the first floors

With debtors living on the first floors, it is much easier: you only need to cut off the pipes and install the plugs. Most often, such a shutdown of water supply for non-payment takes place at lightning speed and without a second warning. Most of the debtors are well aware that utilities have powerful leverage, mainly after the first warning they go to pay their debts. Sometimes turn off the whole multi-story houses due to zero charge for cold water. If you paid your bills regularly, but the water supply was turned off in your apartment, you can thank your non-paying neighbors, because they turned you off because of them. (See also: A well-designed water supply and sanitation scheme is a guarantee of the durability and reliability of the system)

Important! The law on housing and communal services clearly and clearly states that disconnecting a house from cold and hot water, as well as drains, is prohibited due to the need to maintain all sanitary and hygienic standards in houses.

Thus, water utility services violate the law. But in most cases, water utility services are private, and their charters clearly state that self-government bodies have no right to interfere in their economic and financial activity, to which, and the shutdown of the water supply. They use these arguments very successfully.

Figure 4: Disconnected water supply

Illegal shutdown of water

According to utilities, it is impossible for them to illegally shut off the water supply. They can switch off only after informing the residents (apartments or flats) in writing by means of an order. (See also: Pumps for water supply)

Figure 5: Turning off hot water

Responsibilities of the water utility

Vodokanal is obliged to provide people with water, and in no case should act (intentionally) to turn off the water completely or partially. And turn off the water only in cases where consumers flatly refuse to cooperate.

Important! Disconnecting from the water supply using the Sprut device is essentially illegal. If you were turned off using this method, your task is to present an application for restricting the supply of water for reasons unknown to you to a special department of the housing and communal services, and demand the resumption of the system.

As for the city water utility, their violations will need to be proven. The facts of non-fulfillment by this enterprise of the obligations of the contract, that is (irregular water supply, or bad pressure in the faucet) must be fixed with representatives of the housing and communal services and the same water utility. And only after all these procedures, you will be able to demand either a recalculation or compensation for a certain percentage of the funds paid.

Advice! If no one responded to your application, you need to contact the city executive committee, which exercises the main control over the water utility, or immediately go to court.

HomeSite map

No cold water: shutdown schedule for 2015

Answer:
An indication of normative term lack of hot water due to the repair of hot water supply systems is contained in:

1. Rules and regulations technical operation housing stock (approved by the Decree of the Gosstroy of Russia of September 27, 2003 N 170):
5.1.5. Organizations servicing the housing stock, a month before the end of the current heating period, must develop, coordinate with the heat supply organization and approve in local governments schedules for the prevention and repair of heating networks, heat points and heat consumption systems with a notification of residents two days in advance about the stop.
Repair of heating networks, heating points and heat consumption systems should be carried out simultaneously in the summer. The recommended repair period associated with the termination of hot water supply is 14 days. In each case, the duration of the repair is determined by the local authorities.

2. hygiene requirements to ensure the safety of hot water supply systems (SanPiN 2.1.4.2496-09), requirements are established for the design, construction, operation of centralized hot water supply systems, in particular:
3.1.11. During the period of annual preventive repairs, the shutdown of hot water supply systems should not exceed 14 days.

3. Rules for the provision of public services to citizens (approved by the Government Decree Russian Federation dated May 23, 2006 N 307)

49. The contractor is obliged:
l) inform the consumer about planned interruptions in the provision of utility services no later than 10 working days before the start of the interruption;

Permissible duration of interruptions or provision of utilities of inadequate quality:

Permissible duration of a break in the supply of hot water: 8 hours (in total) within one month; 4 hours at a time, and in case of an accident on a dead end highway - 24 hours; for carrying out preventive work once a year in accordance with paragraph 10 of the Rules for the provision of public services to citizens

The procedure for changing the amount of payment for utilities of inadequate quality:

For each hour exceeding (in total for the billing period) the allowable period of water supply interruption, the amount of the monthly fee is reduced by 0.15 percent of the fee determined on the basis of meter readings or on the basis of utility consumption standards, subject to the provisions of paragraph 61 of the Rules provision of public services to citizens

The Office of Rospotrebnadzor for the Republic of Altai received several appeals from citizens of the Maiminsky district for a long-term shutdown of hot water supply in apartment buildings. Consumers ask how to calculate the payment for services in the event of their periodic disconnection and how to trace the legitimacy of charges. Let's explain about this.

When providing utility services with interruptions exceeding the established duration, the amount of payment for each utility service is also subject to a reduction in the amount of utility services not provided. Main normative document regulating relations between the subjects of the process of providing hot water supply is the Decree of the Government of the Russian Federation “On the provision of public services to owners and users of premises in apartment buildings and residential buildings» from 06.05.2011 No. 354. According to this resolution, namely, Appendix No. 1, a list of situations has been established when utilities can be turned off:

— Permissible duration of a break in the supply of cold water: 8 hours (in total) within 1 month; 4 hours at a time, in case of an accident in centralized networks cold water supply in accordance with the requirements of the Russian Federation on technical regulation(SNiP 2.04.02-84).

- Permissible duration of a break in the supply of hot water: 8 hours (in total) within 1 month; 4 hours at a time, and in the event of an accident on a dead end line - 24 hours, the duration of the interruption of hot water supply associated with repair and maintenance work is carried out in accordance with the requirements of the legislation of the Russian Federation on technical regulation (SanPin 2.1.4.2496-09).

— Permissible duration of a break in water disposal: 8 hours (in total) within 1 month; 4 hours at a time (including in case of an accident).

— Permissible duration of interruption of gas supply: no more than 4 hours (in total) within one month.

— Permissible duration of a heating break: no more than 24 hours (in total) within one month; no more than 16 hours at a time - at an air temperature in residential premises from 12 degrees C to the standard; no more than 8 hours at a time - at an air temperature in residential premises from 10 degrees C to 12 degrees C; no more than 4 hours at a time - at an air temperature in residential premises from 8 degrees C to 10 degrees C.

As a rule, all the dissatisfaction of the residents of comfortable apartments is caused enough long terms carrying out preventive work. According to this Order:

When providing utility services, breaks for repair and maintenance work, as well as work to connect new consumers are allowed after prior notice (in writing) to the consumer in the manner prescribed by these Rules. The duration of these breaks is established in accordance with these Rules and other requirements of the legislation of the Russian Federation. Breaks due to natural disasters and emergencies are also allowed.

Other requirements of the legislation of the Russian Federation mean regulations providing sanitary and technical requirements(control over which is established in accordance with Articles 12, 13, 14 of the LC RF), namely:

Hygienic requirements for ensuring the safety of hot water supply systems, approved by the Decree federal service on Supervision in the Field of Consumer Rights Protection and Human Welfare (Chief Sanitary Doctor of the Russian Federation) No. 20 dated April 7, 2009: During the period of annual preventive repairs, the shutdown of hot water supply systems should not exceed 14 days. For the period of repair, objects of increased epidemic significance (hospitals, boarding schools, schools and preschool institutions etc.) are to be secured hot water from own reserve sources, which should be provided for at the stage of project development.

The planned shutdown of utilities, according to the Procedure, must be accompanied by a notification to consumers no later than 10 working days before the start of the break.

Implementation state control compliance of residential premises, quality, volume and procedure for the provision of public services, regardless of the form of ownership, is carried out by bodies executive power subjects of the Russian Federation (in accordance with Article 13, Article 20 of the RF LC). Control over compliance with the procedure for the provision of public services is carried out by the executive authorities of the Russian Federation, executive authorities of the constituent entities of the Russian Federation and local governments within their competence.

Who is responsible for these violations?

To do this, it is necessary to determine who is the contractor providing hot water supply. Depending on how you manage your home, there may be several options:

1) Your house is serviced by a management company. In this case, the management company is the executor, and the responsibility for providing hot water lies with it, regardless of whether it produces or purchases utility resources. In practice, very often management companies explain the absence of their fault, however, according to the Procedure, they are the executor who is responsible for the entire process of providing public services. And they should be the ones to answer.

2) If you have an HOA, housing cooperative, then the responsibility for not providing hot water lies with the governing bodies.

3) In the case of direct management, in accordance with Article 164 of the Housing Code of the Russian Federation, each owner concludes independently an agreement for the provision of hot water supply.

Permissible duration of utility outage

The contractor will be the one with whom this contract is concluded.

It is also important to know that, according to the requirements of the Procedure, you have the right to demand payment by the contractor of forfeits (fines, penalties) in case of failure to provide utilities or utilities of inadequate quality, including compensation for losses and harm caused to life, health or property of the consumer (living together with him persons). At the same time, the contractor of public services shall be liable, established by the legislation of the Russian Federation, for violating the quality and procedure for the provision of public services. That is, the payment for the failure to provide utilities is not only not taken, but you also have the right to demand penalties.

Dear consumers, know and exercise your rights.

How long can cold water be turned off by law?

Water is the main natural resource which is necessary for normal human life. Today, there is running water in every apartment, and water flows directly from the tap. But sometimes you turn on the tap, but there is no water. Then there is actual question: for how long can cold water be turned off and what does the Law say about this? It is forbidden to turn off the water for more than 4 hours without a reason and this is regulated by law.

What does the Law say: for how long can cold water be turned off?

According to Annex 1 to Decree of the Government of the Russian Federation of May 6, 2011 No. 354 “On the provision of utility services to owners and users of premises in apartment buildings and residential buildings”, the permissible duration of a cold water supply interruption is: 8 hours (in general) within one month and 4 hours at a time. And this is only in cases where an accident occurred in centralized plumbing systems. It turns out that according to this law, more than four hours a day and 8 hours, in general, water cannot be turned off in a month, even if there is a reason for that. Water supply providers should promptly eliminate these causes.

And if the water is turned off constantly and for no reason, then in connection with the above decision, you can contact the service provider and demand a recalculation of the amount of payments for the service of inadequate quality.

How does the water shut off for non-payment, is it legal and what does the warning look like?

The service provider must reduce water charges.

When can cold water be turned off without warning?

Without warning, utilities can turn off the supply of cold water throughout the house only in two cases:

1. if there is a threat of an accident on equipment or in water supply networks;
2. if arose emergency or natural disaster.

But there are other situations when Vodokanal can turn off the water, namely:

1. if the owner of the apartment or house does not pay for water supply. But the debt on utility bills must be at least 6 months. If the debtor has drawn up an agreement with the company on the payment of the debt and repays it in the prescribed amount, then the company does not have the right to turn off his water. But you can’t violate the debt repayment schedule, otherwise you risk being left without water again. But it is worth knowing that this rule applies only to hot water. Decree of the Government of the Russian Federation of May 23, 2006 No. 307 “On the procedure for providing public services to citizens” states: “The Contractor has the right to suspend the provision of public services, with the exception of heating, cold water supply and sanitation”;
2. if the fact of unauthorized connection of the consumer to the in-house engineering system is revealed;
3. if the service provider has received an order to stop the water supply from the authorized municipal or state authorities;
4. if the communications in the consumer's apartment are in poor condition due to his fault. That is, if pipes are flowing in the apartment, then the owner of the apartment is responsible for this, and he is obliged to quickly eliminate this problem so as not to flood other residents. It is clear that in this case it will be necessary to urgently block the riser with cold water.

You need to know that in all the above cases, except for the last one, the water supply does not stop immediately. The management company is obliged to notify the tenants in writing and warn about the water shutdown for a month.

Our hot water was turned off last year. The situation for our country is standard, but the fact is that we turned on the water not after 2 weeks, but after a month. We are afraid that this year the situation will repeat itself. What should residents do in such cases? Do we have to pay for hot water during this time?

Yes, you are right, turning off hot water in the summer is already a familiar situation. Unfortunately, such an unkind tradition has taken root in almost all cities of the country. But, paradoxically, shutdowns are carried out for the benefit of the residents themselves. At this time, the strength of pipelines and their elements is checked, defects are identified and eliminated, and the quality of the repair is assessed. It is thanks to these works that a continuous supply of hot water is ensured throughout the year.

But, of course, summer shutdowns must comply with sanitary and epidemiological requirements. And they provide for the following permissible duration of a break in the supply of hot water:

• 8 hours (cumulative) within one month;
• 4 hours at a time;
• in case of an accident on a dead end highway - 24 hours;
• during the period of annual preventive repairs - no more than 14 days.

DO YOU NEED TO PAY?
During the period when the hot water is turned off, of course, you do not need to pay for it. And if the utility companies have exceeded the permissible shutdown period, then the consumer has the right to compensation. So, for each hour of excess, the amount of payment for the billing period is reduced by 0.15%.

• § Clause 4 of Appendix No. 1 to the Rules for the provision of utility services to owners and users ... (approved by Decree of the Government of the Russian Federation of May 6, 2011 No. 354)

Water / Water outages

On May 10, hot water cuts began in Moscow, according to the Moscow United Energy Company (MOEK, the largest heat supplier in the capital). The shutdowns will last no more than ten days. You can find out when there will be no hot water in your house using one of the special online services.

Schedule for turning off hot water in Moscow. Source - MIPC website

It is MIPC that is responsible for carrying out the repair company on the eve of the new heating season. She is also the primary source of information about the schedule for turning off hot water. Accordingly, MIPC publishes hot water shutdown schedules every year.

About five years ago, these were just Excel files that could be downloaded from the company's website. Today MIPC informs Moscow residents about the upcoming restrictions on hot water supply using an interactive service.

It is on the main page (as far as you can understand, in a somewhat truncated functionality) and in a special section of the company's online services https://online.moek.ru/.

It looks like this:

To find out when there will be no hot water in your house, you must enter the address in the search field. To help users, the service provides a list of "tips" from similar addresses. In addition to the shutdown date, the service also indicates the time (up to an hour) when hot water will be turned off and then turned on at this address.

Hot water shutdown schedule on the Mos.ru website

Since last year, interactive graphs of hot water shutdowns have been published by the Moscow portal mos.ru

The service is located in a special section, which is called just that - Hot water shutdown schedule in Moscow.

This section looks like this:

You can find out when hot water will be turned off in your house right here by typing your address in the box that says "Enter the address of the house"

Hot water shutdown schedule in the Open data section

Department website information technologies Moscow - Another source where you can get information about turning off hot water in the capital. Or rather, not even the DIT website itself, but a portal where the city authorities publish an array of information as part of the Open Data project.

It has a section "Hot water shutdown schedule". There you can also find the object you are interested in and find out the terms for turning off hot water in it.

The service looks like this:

The service is not as convenient for the average user as the MOEK and Mos.ru informers, but it makes it possible to download data on the timing of water shutdowns in different formats, as well as learn about changes in already approved schedules. Sometimes this is important.

Why are hot water shutdowns in summer?

Hot water shutdowns are associated with the so-called "hydraulictests" tests. They are carried out following the results of a repair campaign on heating systems. What for?

Here's how goals are formulated hydraulic tests utilities themselves:

• checking the strength and density of pipelines and their elements, including all welded joints, as well as identifying weak spots caused by corrosion and fatigue of the pipeline metal;
• checking the quality of repairs performed on heating networks;
• detection of defects and elimination of the causes of heat and coolant losses;
• ensuring trouble-free operation of heating network equipment, reliable heat supply to consumers during the heating period.

What does the legislation say about the rights of citizens in connection with the mass shutdowns of hot water in the summer?

The current legislation of the Russian Federation forms the requirements for the organization of hot water supply in apartment buildings as follows.

Permissible duration of interruption of hot water supply:

• 8 ocloc'k (total) within 1 month;
• 4 hours at a time;
• in case of an accident on a dead end highway - 24 hours;
• during preventive maintenance (oneonce a year) shutdown of hot water systems should not exceed 10 days.

How is the payment for hot water when disconnected?

In the summer, when hot water is turned off for scheduled repairs, a recalculation must be made for consumers - hot water is not charged at this time.

In case of an unscheduled shutdown, which is associated with a malfunction of engineering equipment - both main and in-house, a recalculation is also made. If the homeowner (premises) did not receive hot water in the required volume or there were interruptions in its supply, he can count on the recovery of moral damages and the payment of a penalty provided for by the Consumer Rights Protection Law. It is 3% of the monthly tariff for each day of default management company or supplier organization.

Allowed deviation from normative values 3 degrees during the day and 5 degrees at night (with0 hours to 5 am). If the temperature "hot» water below 40 degrees, you can pay for it as cold.

Turn off hot water in summer. How to be saved?

As evidenced by the data of a recent sociological survey, 45% of Russians during hot water outages heat water on the stove. Women especially do this. (52 %) and respondents with low income (51 %). At the same time, some of them are thinking about buying a water heater, while others consider this invention dangerous.

To turn off the water, those who use the stove have different attitudes. Some are very annoying: "I'm goingcrazy about it"; "Methis shutdown is just infuriating!”; "Threeweeks of hot water shutdown is excessive long term for carrying out repair and maintenance work on heating networks”; "Horror. And I try to live somewhere else. Others take this period calmly: "adapt- not a problem"; "Notthe worst loss. Modern man may well do without hot water for a while.”

Every fifth respondent (20 %) got a water heater. More often, this solution to the problem is preferred by Russians aged 40-49 years. (27 %) and high-income respondents (23 %). "Three weeks without hot water is a disaster!” they explain their decision. True, many of those who decide to buy a water heater say that for them, turning off hot water lasts more than three weeks: from a couple of months to decades.

9% of respondents do not experience any inconvenience due to the disconnection of hot water, as they are hardened enough to take cold showers. Such hardening is more often boasted by men (14 %) and owners high income (11 %). In their opinion, a cold shower invigorates and is good for the skin.

6% of Russians go to wash with friends and relatives during difficult times. "Highlyconvenient: ate, washed, talked, ”they comment.

Another 3% of respondents believe that turning off hot water is a good reason to go to the bathhouse. "NotNothing is more beautiful than on a hot summer day, forgetting about the hustle and bustle of the metropolis and finding yourself in a sauna among beautiful and interesting people, and at the same time taking a bath. Moreover, the sauna is good for the skin,” the respondents said.

3% of respondents offered other answers. Here are the most interesting ones: "I'm walking in the pool"; "Not wash", "I wash myself at work", "Swearing».

Some Russians are lucky and have no problems with hot water. 9% have a gas water heater.

Well, 5% of respondents do not turn off hot water in summer. Lucky))

Can hot water be turned off for a day? Is it legal to not have hot water all summer long? And what to do when no one wants to keep the law? We will try to answer all these questions.

How long are they allowed to turn off the water?

According to sanitary and epidemiological standards, citizens must be supplied with hot water uninterruptedly and hourly. However, the same document also contains reservations about reality - allowable norms shutdowns. Sum of all time shutdowns should not exceed 8 hours per month, while at the same time - only 4 hours(that is, you understand how “lawful” it is to turn off water for a day, which in our living conditions- business as usual). And here is the yearly adored by everyone preventive shutdown should not exceed 14 days, as SanPiN 2.1.4.2496-09 says. Not a month, not three months, as it is practiced in many homes, simply disconnected from the water for the whole summer, but for 14 days! Everyone is constantly arguing whether it is possible to do without this humiliating procedure in principle. And the answers here, as usual, are two - yes and no. Here, how lucky: some houses can be “transferred” to other power sources, and some cannot. Some houses are arranged in such a way that until the news of the pipeline is checked, they cannot be connected. The duration of these planned outages can be reduced, many management companies are finding ways to reduce this period to 2 days. But, clearly, the increase in the term of work is illegal, and in this case, you must contact the Rospotrebnadzor department.

Should you be notified of the disconnect?

For each disconnection - for an hour or a day - the conditions of the housing code and the clauses of the rules for the provision of public services must be observed, including - "Rules for the provision of public services to owners and users of premises in apartment buildings and residential buildings". You must notify! You must be notified of scheduled outages 10 days in advance. This applies not only to summer preventive maintenance, but to any scheduled repairs. It often happens that a piece of paper with a notice is glued to front door when there is no more water. Be sure to write a complaint, do not leave violations unpunished.

Also - with a notification - they turn off utilities to debtors. If the amount of the debt exceeded the double rate of payment (this is not your personal rate, but calculated according to general formula), a warning is sent that a shutdown is coming in 30 days. Three days before the suspension of the utility service, a second notice is sent. There is a lot of controversy about whether they can specifically disable . By law, they can, but technically this process is very complicated. If the Criminal Code nevertheless undertakes this, then all the costs for disconnection fall on the debtor. Because of one defaulter, no one has the right to turn off the water in the riser or in the entire house. This is illegal, in such disgusting cases, more like collection tricks, it is necessary to file complaints with all possible authorities: the housing inspectorate, Rospotrebnadzor, the prosecutor's office and the media.

When is advance notice not required?

These are special cases: accidents in central networks (in the "Rules for the provision of public services", by the way, it is stipulated that the permissible duration of a break in the supply of hot water in case of an accident on a dead end highway, should not exceed 24 hours in a row), natural disasters and the elimination of these same accidents and natural Disasters. Without delay, they turn off for unauthorized connection and by decision of other government agencies. For example, someone has faulty pipes in an apartment, and they are so faulty that they threaten other residents. That's when they have the right to block (again, only in the apartment).

What to do if there is no water?

If there are no earthquakes with floods, no accidents, no notifications, no hot water, you need to act. By phone, you can contact the UK or emergency dispatch service(each region has its own branch). You should be told the reason for the shutdown - maybe you just don't know that there is a serious accident on the next street. For unknown reasons, your complaint is registered. Be sure to write down the operator's name and your complaint number. No later than two hours after your appeal, you should come with a check. On this basis, an inspection report is drawn up (one copy remains with you), with which you can apply for recalculation, since your consumer rights have been violated.

Often long-term interruptions in hot water supply lead to endless "complaints". Some complain about others, others about thirds, fifths about tenths, but the residents still sit without water. So be far-sighted and rely only on yourself: independently check the quality and regularity of repairs, remind persistent non-payers in the neighborhood who ends up paying for them, and carefully look at payment receipts.

Arina Tropinova