Standard and permissible deviation of the temperature of hot water in the apartment. What temperature should tap water be?

As you know, apartments in high-rise city buildings are most often supplied with hot water coming from the central water supply system. This service is an integral part of ensuring the comfort of living in multi-apartment buildings. Perhaps many residents do not know, but the temperature supplied to the end points of water consumption is not a whim of the boiler house employees or clerks of the heat supply organization, but is set by the relevant legislative acts standardized value.

However, unfortunately, the temperature hot water does not always comply with established standards, which leads not only to serious inconvenience, but sometimes even creates certain risks for human health. Therefore, you should not treat such violations passively, as they can lead to negative consequences and the perpetrators will not be held accountable.

So, this publication aims to provide information on what the hot water temperature standard is set for - what to do in case of non-compliance with the standards, and where to contact on this issue.

Hot water in a house or apartment has long been considered no "luxury" - it is a necessary "attribute" of life modern man. However, sometimes it happens that the housing company, which has assumed the obligation to control the hot water supply at home, does not always fulfill its obligations in good faith (paid, by the way, by the residents themselves). In this regard, the owners or tenants of apartments have a fair question about what is the reason for these violations of the established temperature standards.

All apartment owners in high-rise buildings are well aware that hot water is sold to consumers at a much higher price than cold water. If the hot water supply is maintained within the established SanPiN temperatures, then the hot water is diluted big amount cold, resulting in the most acceptable for human body, warm. That is, in this case, much less hot water is used, and you will also not have to pay so much for it. But when the water from the DHW supply pipes is initially warm, then there is no need to dilute it with cold water, and in this option, the residents pay for it as for a full-fledged hot one, respectively, and the amount in the payment will be much larger.

However, unreasonably increased pay is not the biggest drawback of an unheated desired state water. There are also more serious risks that can negatively affect the health of people, especially those with weakened immune systems.

IN Russian Federation, as in all civilized countries of the world, certain standards for the provision of utilities. This list includes, among other things, the quality of water supply, cold and hot.

In the Russian Federation, standardized standards for the supply of hot water to residential buildings are prescribed:

- in the "Sanitary and epidemiological rules and regulations" (SanPiN 4723-88 " Sanitary regulations arrangement and operation of centralized hot water supply systems”);

- in the "Rules for the provision of public services to owners and users of residential premises in multi-apartment and residential buildings", which are approved by the Decree of the Government of the Russian Federation No. 354 dated 06.05.2011.

According to them:

The norm of the outlet hot water temperature indicator (on consumption devices) in apartments connected to the central water supply ranges from 60 to 75 degrees.
In addition, a small exception-clarification was made. So, for houses connected to closed system heat supply (with wiring from galvanized pipes and with heated water in boilers), the water temperature must be at least 50 degrees, with an upper limit of 60 degrees. This is usually stipulated in contracts for the provision of relevant services.

Here it is necessary to clarify that the temperature of hot water should not depend on the season - it should always be in the specified standard range. Permissible deviations are stipulated, but even then they concern only the time of day. Yes, in daytime deviation from the specified range (up or down) within three degrees, at night (it is considered, by the way, from 0.00 to 5.00) - five degrees will not be considered a violation.

There are several other temporary exceptions stipulated by legislative documents, when the heating rate can be reduced, or the hot water supply is suspended. Such situations include the following:

Carrying out preventive scheduled work, during which problems that have arisen during the operation of the system are eliminated in various nodes of the communication network.
The occurrence of an emergency on one of the sections of the highway or the failure of equipment at pumping stations.

At the same time, such situations cannot last for an arbitrarily long time - the rules also provide for temporary norms for suspending the supply of hot water:

No more than eight hours (total) per month.
No more than four hours in a row.
Not longer than a day in the event of a serious accident.

In accordance with the above guidance documents, the organization responsible for the provision of public services to consumers is obliged, on its own or through the involvement of other persons or companies, to ensure Maintenance engineering systems inside the house, with the help of which the services specified in the contracts are provided. In addition, this organization must recalculate tariffs for poorly provided utilities or their provision with interruptions that exceed the allowable duration.

For example, if the accident was not eliminated within 24 hours, the residents of the house (in the absence of meters) have the right to recalculate the payment for hot water for certain days of the given month.

What is the importance of temperature standards for hot water supply?

Control over the temperature of hot water supply is important, as mentioned above, not only for economic reasons, but also from the standpoint of maintaining the health of residents, which is especially true for children and people with disabilities. handicapped or chronic diseases. Therefore, water temperature indicators should not exceed the permissible threshold or be below normal.

The first thing to consider is that the temperature can often be not only lower, but also exceed established norms, and this creates a considerable risk of burns. To eliminate the possibility of such damage, mixers are installed, with the help of which the desired temperature water. Each user should remember what temperatures and how they can affect the human skin:

- + 50 ° C - partial burn is possible with an exposure duration of 90 seconds or more;

- + 55 ° C - the same situation, but the burn occurs in 15 seconds;

- +60°C - probably thermal damage to the skin when exposed for 5 seconds;

- + 65 ° C - severe skin burn in 2 seconds;

- + 70 ° C - immediate severe and deep burns of the skin and adjacent tissues.

This information must be taken into account if the apartment has Small child- consideration should be given to eliminating the possibility of his uncontrolled access to hot water taps.

The reduced temperature of the incoming "hot" water is not only its overspending and other domestic inconveniences, but also a prerequisite for the emergence of a number of unpleasant situations. In particular, in the closed space of pipes, with a decrease in the temperature established by the standards, a favorable environment is created for the emergence and reproduction of various bacteria that can cause temporary intoxication in humans or even acute or chronic diseases.

A typical representative of such a pathogenic microflora is the legionella bacterium, the favorable habitat, development and reproduction of which is exactly warm fresh water. This microorganism is a gram-negative rod, no larger than 3 microns in size.

These microorganisms thrive in warm water, and also willingly settle in air conditioners and low-temperature heating systems. Legionella is capable of causing various diseases, from flesh to lung infections and pneumonia with corresponding complications. This bacterium can enter the human body while taking a bath, shower, when washing or brushing your teeth, as well as when eating from dishes that were washed with insufficiently warm water.

If the water meets the standards, then it is heated to higher temperatures, which minimizes the risk of consumer infection. Thus, water heated to 80÷90 degrees in central water supply boilers practically goes through the process of complete thermal disinfection.

The effect of temperature on the pathogen discussed above is approximately as follows:

- Water below + 20˚С: the bacterium is inactive - it does not multiply, but does not die either.

- +25÷45˚С: the most favorable temperature for the development and reproduction of legionella.

- +55˚С: if this temperature is continuously maintained, then these microorganisms die in 5÷6 hours.

- +60˚С: the death of the entire colony of bacteria occurs within 30÷35 minutes.

- + 65˚С - legionella dies within 2 minutes.

How to achieve quality hot water services?

Monitoring compliance with temperature standards for hot water

So, in order to be able to achieve the restoration of the quality of the provision of such utilities, in order to make it possible to save on payments by making claims to the hot water supplier, it is necessary to periodically take temperature measurements. Moreover, this check should be carried out correctly, since a deviation from the established algorithm for its implementation will lead to a possible non-recognition of the result.

The measurement procedure consists of four stages and is carried out in the following order:

The first step is to prepare a glass or other container and a thermometer for measuring water temperature, which has a scale of up to 100 degrees. Attention - mercury thermometers for such measurements in residential premises are unacceptable.
After that, the hot water tap is fully opened.
Further, it is required to wait 3–4 minutes until the cooled stagnant liquid flows out of the pipeline (although, in theory, with a properly established circulation of the central hot water supply, there should be practically no stagnant sections).
After water with a uniform temperature comes out of the tap, it must be drawn into a glass, which is installed directly under the stream.
Next, a thermometer is placed in a glass filled with hot water. When the indicators on it are fixed, that is, the column (arrow) stops rising, the value must be recorded.

Requirement to recalculate or change the tariffication of the service

If measurements regularly taken throughout the day show that the temperature differs from the standard by more than 3 degrees, then it is possible to require the management company to eliminate violations, and if such elimination is not possible at the moment, then reduce the tariff for hot water (providing payment discounts).

This rate reduction is 0.1% per hour for every three "missing" degrees. Well, if the temperature of the incoming so-called "hot" water is below +40 degrees, then payment for the service should be made in general at the rate of cold water supply.

However, such a reduction in payment is possible only if the temperature indicators are not only recorded by the consumer, but also documented. Unfortunately, employees of organizations responsible for hot water supply practically do not constantly monitor the temperature state of water, and even when contacting them with appropriate claims, they carry out such monitoring with obvious reluctance.

Therefore, before contacting the management company, very often tenants independently calculate the required discount. Similar calculations are made after taking temperature readings for several days:

For this, the number of days in which a decrease in the temperature of hot water was observed is taken - this number must be divided by the number of days in a month.
The resulting result is multiplied by the established tariff for hot water supply. This value will become the discount that will have to be deducted from the total monthly tariff.

Thanks to independent calculations, it would seem that it is possible to control the recalculation that will be done Management Company. But in reality, everything turns out to be much more complicated. Therefore, in order to achieve a reduction in invoices for payment, after self-measurement of indicators, the following actions must be taken:

The first step is to call the emergency service to inform the dispatcher that water is entering the house that does not meet the standards. The dispatcher accepting the appeal must register it under a certain number, which must be remembered, but it is better to write it down. In addition, it would be reasonable to record the name of the employee who accepted the application and the time it was submitted.

It is possible that the responsible employee is already aware of the reasons that caused temporary deviations from the norms of hot water supply and can inform you when everything will be restored. If not, then let's move on to the truth.

Upon the received appeal, within a few days, the management company must send an inspector or another of its representatives, who, after making sure that the information is correct, draws up an act on inadequate water quality.
In the event that employees managing organization“They are not in a hurry” to visit the house in order to deal with the reasons, the act can be drawn up on their own by inviting several neighbors who must sign the document, thereby certifying the data received.

Such a document is recognized as legally significant, therefore, on its basis, it is quite possible to draw up an application addressed to the head of the State Housing Inspectorate or public utilities, indicating in it all the data received, as well as legal documents regulating service standards, and the time of consideration of the application.

The application must also state the reason for the request. poor quality water". On the document submitted to the housing inspection, the inspector should receive a response about accepting the application for work, after which it remains to wait for a solution to the problem.

It should be noted that the best option will be the preparation of a collective application from the whole house or from the majority of its residents. In this way, you can speed up the procedure for considering a complaint and restoring hot water temperature standards.

Installation of modern devices for quantitative and qualitative accounting of water consumption

Recently, more and more often, apartment residents, faced with similar problems and desperate in the fight against housing and communal services bureaucrats, are trying to install individual water metering devices, both cold and hot. And if there is a financial opportunity, then the best choice there will be a “smart meter” installation - it will justify itself pretty quickly.

A temperature sensor is installed before entering the water meter. As a result, such a device captures water consumption in real time, taking into account both volume and temperature. If the value of the hot water temperature does not correspond to the standard, then the billing automatically goes at a reduced rate, or even in general - as for the consumption of cold water.

By the way, there are cases when employees of management companies flatly refuse to register such multi-tariff water metering devices and accept payment according to their testimony (despite the existing certificates of conformity of water meters), motivating this with a bunch of all sorts of obscure excuses. It is understandable - often such a technique becomes a "bone in the throat" for them, since there is nowhere to escape from the dispassionately recorded timing of violations.

If you are faced with such opposition, you should seek recognition of your innocence, referring to the already mentioned above Decree of the Government of the Russian Federation No.

Below is a quote from Article No. 31 of this Decree (an extract of two paragraphs, “t” and “y”), which, after a careful reading, should, in theory, remove all questions on this issue:

performer (i.e. entity regardless of the legal form or individual entrepreneur providing utility services to the consumer) is obliged to: ...

T) not create obstacles to the consumer in exercising his right to install an individual, common (apartment) or room metering device, corresponding to the requirements of the legislation of the Russian Federation on ensuring the uniformity of measurements, including a metering device, the functionality of which makes it possible to determine the volumes (quantity) of consumed communal resources differentiated by time of day (set periods of time) or by other criteria reflecting the degree of use of communal resources, even if such an individual or common (apartment) metering device is functionality differs from the collective (common house) metering device, which is equipped with an apartment building;

at ) to carry out, at the request of the consumer, commissioning of the installed individual, common (apartment) or room metering device, corresponding to the legislation of the Russian Federation on ensuring the uniformity of measurements, even if such an individual or common (apartment) metering device differs in functionality from the collective (general house) metering device that an apartment building is equipped with, no later than a month following the date of its installation, and also proceed to the implementation of calculations of the amount of payment for utilities based on the readings of the metering device put into operation, starting from the 1st day of the month following the month when the metering device was put into operation; …

Water consumption meters - how to choose and install yourself?

By installing water meters, many problems related to the quantity and quality of consumed utilities are often solved at once. Read more about it in a special publication of our portal.

How to write a claim for the elimination of violations?

If the desire to restore normal temperature regime has not passed in the hot water supply system, it is necessary, after fixing the violations, to proceed to the “documentary part” of the process. So, the consumer (or a group of consumers) expresses his claims by filing an application.

The application is drawn up according to the established model, in legible and neat handwriting.

In the right corner of the document being compiled, it should be indicated executive and the organization to which the application is sent, as well as the last name, first name and patronymic of the person from whom it is written, and his contact details - address of residence and telephone numbers. If a collective complaint is filed, this fact should be clarified.
Further, retreating 50 ÷ 60 mm down, the word “Statement” is written and it is indicated on what occasion it was drawn up. In this case, it is best to indicate article 7.22 of the Code of administrative offenses, providing for liability for violation of the rules for the maintenance and repair of residential buildings.

Further, the text of the complaint itself is written, which is also drawn up in a certain form. First, the address of the house is indicated where the hot water supply standards established by SanPiN are not met, and then the essence of the problem is described.
At the end of the drafted text, there is an appeal to the manager of the Housing Inspectorate with a requirement to check the fact of the violation, and issue an order to eliminate the problem that has arisen, as well as recalculate hot water tariffs for a certain period. In addition, we can safely demand, in accordance with Article 7.23 of the Code of Administrative Offenses of the Russian Federation, to apply administrative penalties in relation to employees guilty of regular violations of hot water supply standards.
At the bottom of the document is the date of the application and the signature of the applicant or applicants, when filing a collective complaint.

Filing an application can be called the first part of the process of restoring justice. Further, after filing a complaint, you should wait for a response from officials who are required to respond within (maximum) 30 working days from the date of receipt of it. Then troubleshooting should follow. If this did not happen, and the normal temperature regime of the water was not restored, and the recalculation was not made within a month and a half, then the residents of the house have the right to go to court. In the same way, a complaint is filed if the water has bad smell, taste, dirty or cloudy appearance.

In order for the consumer to have a chance to defend his rights in case of violation of water quality standards, it must be remembered that when drawing up an agreement between him and the supplier, all the norms of the public services provided, which are defined by law, must be prescribed. Therefore, before you put your signature on the contract, you should carefully study it, including all footnotes, including "written in small print."

Expected changes in the standards for the provision of DHW services

Recently, Rospotrebnadzor has been actively discussing the issue of lowering the temperature standard for hot water supply from 60 to 50 degrees.

At the same time, two options for solving the problem are proposed in order to save energy:

The first option is to use special disinfectants for high-quality water purification, instead of heating. At the same time, experts assure that consumers will not be infected, as this is a more effective way to improve the quality of water supplied to apartments.
The second option under consideration is to lower the water temperature to 50 degrees constantly and heat it up to +70 degrees only once a day. According to experts, when offering such a measure of thermal disinfection, it is more effective, and this is proved by world experience, since in many countries of the world this is the method of purifying water from bacteria living in it. To avoid accidental thermal injury among consumers, heating to high temperatures is suggested to be carried out at night.

There are, of course, ardent opponents of such changes, who operate on the following quite fair considerations:

Firstly, they believe that it is still necessary to take into account the opinion of the consumers themselves on this issue, since the changes will primarily affect their comfort and the amount of payment for the services provided (it seems that although the lower heating limit will be lowered, the service will not be cheaper will follow).
Secondly, with, alas, the current approach in the Russian public utilities to various changes, it is necessary to be prepared for output parameters that will be below the established standards, since even today they are far from being always met. For example, if we are talking about reducing the level of heating of hot water to 50 degrees, then in practice it is quite realistic to get no more than 40 ÷ 45 degrees at the output, which already "does not climb into any gates." And discounts for such temperatures, taking into account the permissible 3 degrees of deviation, will turn out to be generally ridiculous. In short, the consumer is once again the loser.
Thirdly, the practice of functioning of the Russian housing and communal services does not in any way allow one to be sure that in all, without exception, municipalities will be produced high-quality cleaning cold water before heating it. Well, this may well lead to an increase in the likelihood of various infectious diseases. Therefore, opponents of the discussed initiatives believe that in the conditions of the Russian communal system, only heat treatment water supplied to apartments is, in modern realities, really effective way disinfection.

To date, the previously developed standards are still in force, while the new ones were planned to be introduced from March 2017, but so far there has been no official confirmation or refutation of this issue. It is known, however, that such an idea has not yet received approval from the Government of the Russian Federation. But who knows, maybe this will happen someday if alternative proposals that have long been adapted in our public utilities are not heard.

Video: Insufficient hot water temperature is a problem in most regions of Russia

Hot water should provide residents with comfort and safety of plumbing use water resources according to all sanitary standards hot water temperature in an apartment building. Equipment for the supply and distribution of resources to consumption points throughout the building system is installed in accordance with standards. Such services should be safe, reliable and inexpensive.

DHW temperature

A little about what temperature the water should be. The temperature range of hot water is from 60 to 75 degrees Celsius. Such values are chosen for a reason. When the temperature of the water in the tap is above the recommended limits, then burns are possible, especially on the sensitive skin of the child. Therefore, the standard must be strictly observed in children's institutions and health care organizations.

Many tenants are interested in why such a temperature value. When determining the temperature regime for the supply of hot water, we proceeded from such a phenomenon as the reproduction of pathological microorganisms. The risk of burn injuries was also taken into account.

The temperature difference of hot water should be such that harmful bacteria cease to exist, and burns do not occur. Warm fresh liquid is an excellent habitat for legionella, which is extremely dangerous and multiplies in central water supply(sewerage, heating). For example, not so long ago in the city of Verkhnyaya Pyshma, due to this bacterium, which entered apartments through the water supply, there were epidemiological forms of pneumonia in 160 residents of the city, and five people died in the hospital.

As a result, it is not necessary to provide employees of the managing organization with pretexts to blame all these issues on the residents of the house, because sanitary standards hot water temperatures in apartments are enshrined in laws, and the causal relationships of owners and tenants of apartments do not apply. The main thing that is needed from residents is to be aware of who to write an application for recalculation of payments for housing and communal services, which were provided poorly.

IMPORTANT! Research that determines the temperature of hot water in an apartment should be entrusted to an accredited company that has license certificates that allow such activities to be carried out.

Hot water not up to standard

After the temperature measurements have been taken, and the standard for the temperature of hot water that is supplied to the dwelling is not met, you should complain to the appropriate organization. In addition to deviations in temperature readings, there may be the following anomalies:

it happens that after turning on the tap, the water flows out warm, and sometimes cold, which is unacceptable;
it also happens that tap water comes in a non-standard color and does not smell very pleasant;
no hot water at all.

Unfortunately, the quality of services provided by companies is of inadequate quality, for which the perpetrators must be held accountable. When real estate owners are concerned with such problems, then you need to call the employees of the managing organization or to find out and eliminate the causes of the violations.

At the same time, it should be borne in mind that all apartment owners have the right to demand not only the elimination of prerequisites, and in as much as possible a short time, but also to perform for hot water, and when it is not in the water supply, then do not even pay for this service.

But it is often difficult for company employees to independently prove the violations that occur among residents, they are in no hurry to lay responsibility on themselves. In such situations, it is necessary to contact other licensed organizations that conduct an independent examination.

Where to go

If hot water deviates from the current standards, and the quality of the services provided is low, then the apartment owners write. An application must be added to it in the form of a copy of the examination conducted by an independent organization. After that, it remains only to wait for the Criminal Code to solve this problem, which will take time.

When the management company does nothing or only replies come in response, then the answer to the question of what to do in case of deviations is to go further. To the housing inspectorate or the prosecutor's office. In reality, many tenants often encounter similar situations when the management company does not want to eliminate its flaws, but only nods at supposedly objective circumstances.

They often say that they are not authorized to resolve such issues, they are not in their competence, and UK is not responsible for the operation of pipelines. You can also find out that they are not at all aware of what temperature the DHW should be at the outlet of the draw-off point, so the management company is not going to do anything to resolve this issue.

It is necessary to firmly defend your own rights, because only the management companies are entrusted with the mission of public services. DHW temperature at a rate of 60 to 75 degrees should be provided by management companies. Responding to all complaints and fixing problems is their direct duty. If this is not done, then the owners have the right to file a complaint with the prosecutor's office and Rospotrebnadzor.

Supervisory authorities

When deviations from hot water standards are detected, the management company negotiates with, and in some situations repairs the engineering and communication system on its own. It often happens that in order to save on users, some negligent contractors shy away from conducting repair work pipelines, which they are simply obliged to fulfill. In this case, you need to boldly complain to the prosecutor's office or Rospotrebnadzor.

Moreover, it is possible not to redirect the complaint to the supervisory authorities, as tenants often do. Know that you can always negotiate with the management company and recalculate hot water in a good way. In practice, many managing organizations themselves are hostages of such situations, when literally nothing depends on them.

Before you write an application for the recalculation of payment for utility bills due to services rendered of poor quality, you should find out all the subtleties of this issue, explore the pitfalls. This must be done in order not to get into various unpleasant situations. Everything can be solved in a civilized manner and according to the law.

But when all the attempts made have not led to any result, then the owners of residential premises should contact the supervisory structures. Then things will go much faster, and when the problem situation actually exists, it will be solved in a fairly short time.

Cold water temperature

The quality of water supplied to apartments for drinking and household purposes must meet GOST and SanPin. The temperature spread of cold water is not regulated by any standards, but you should be aware that the indicators depend on the season. This corresponds to the values in the sources of water intake and the temperature of the ground where the pipeline is laid.

In the main pipes, the temperature reaches almost minus readings due to the fact that at high pressure the liquid freezes more slowly. Although the temperature of cold water in the tap is not regulated by regulations, regional regulatory authorities recommend a range of 4 to 20 degrees Celsius. IN winter period in some rooms it is very hot, while in others, on the contrary, it is cold. This is uncomfortable, even if the standards are observed, so they are regulated by the management company during the heating season.

Accidents affecting performance

Warming of cold water often occurs due to mixing at draw-off points for central hot water supply. This is due to uneven pressure in the pipes and a poorly adjusted mixer, which stands on the distributing riser. Sometimes mixing occurs during sanitary and technological work in the technical underground.

You need to know that all problems, when the temperature of cold water in the tap rises, the management company is obliged to eliminate as soon as possible. Otherwise, damage to the expensive household appliances, washing and dishwashers that operate on cold water from water pipes.

To prevent this from happening, when working with any water heating devices, it is necessary to cut off the hot water supply circuits in time during the operation of the heating element, as well as to cut off the boilers when taking water from the common riser. With open double-circuit technology, hot and cold water often mixes, which leads to high pressure, and then to breakdown of plumbing equipment.

The presence of a hot water supply system is a prerequisite for any modern comfortable housing. For this reason, it is important for every owner of residential real estate to know what temperature of hot water in the tap, according to the 2016 SNP standard, should be in the tap.

It should be noted that hot water supply plays the most important function for consumers. With its help, the likelihood of the formation of viruses and infections, the development of pandemics and epidemiological diseases is reduced. Also, hot water is a convenience that allows you to maintain cleanliness in the apartment and not experience discomfort while living in it.

Each person can measure the temperature of incoming water using a conventional thermometer. Therefore it is important to know normative indicators for hot water, approved by government regulations:

closed systems - from 50 degrees;
open systems - from 60 degrees;
joint systems - from 75 degrees.

Having figured out what temperature of hot water should be in the apartment according to the law, you can safely defend your rights before utilities. At the same time, it is important that there are no deviations in both directions: insufficient temperature will not kill harmful bacteria, and excessively heated water can cause a burn.

It should be noted that the norm for the temperature of hot water in an apartment building in some cases may differ from the real situation. Utilities have the right to reduce the temperature of the water supplied to the water supply for the following reasons:

emergencies that occur on the highway or pumping station;
failure of housing communications;
carrying out planned and preventive work.

These reasons can lead to a suspension in the supply of hot water. However, the current regulations also describe the length of the period for stopping the supply of water to apartment buildings:

up to 4 hours in a row;
up to 8 hours per month;
up to 24 hours in case of accidents.

In practice, utilities quite often allow violations of the established time. Homeowners themselves are not able to influence this situation, but they may require a recalculation of the tariff used for water heating. Economists have calculated that when hot water is turned off, the price should be reduced by 0.15%.

It will not be possible to immediately attract specialists to measure the temperature of water in a hot tap, since there is a clear verification algorithm. Only its observance will make it possible to draw up an act that will be recognized by public utilities and other authorities.

If the temperature of hot water in the apartment is not observed in 2016, then prove given fact can be done by following the steps below:

open the hot water tap for 2-3 minutes to drain the liquid that has stagnated in the pipes;
place a special glass under the jet to fill to a certain level;
immerse a thermometer in a glass, which provides for measuring the temperature regime up to 100 degrees;
record the results.

It must be borne in mind that a certain deviation is allowed in both directions from the standard temperature indicators:

00.01-05.00 - up to 5 degrees;
05.00-00.00 - up to 3 degrees.

explain the reason for the deviation by carrying out any work with the water supply;
take measures to eliminate the identified deviations.

If practical measures to remedy the situation are not taken within a week, you should contact the local authorities or the judicial authorities.

The temperature of hot water in the tap according to the standard in 2019 is regulated by SNiP (building codes and regulations) N II-34-76 and SanPiN 2.1.4.2496-09. These documents determine the quality of water supplied to residential buildings for household and drinking needs.

Poor quality of tap water

In addition to temperature, hot water must meet parameters such as purity and pressure. What is the use of hot water if it runs in a thin stream or is dirty? High blood pressure is also not a reason for joy: this entails a breakdown of couplings, valves and other elements of the water supply system.

For hot water, pressure limits are set from 0.3 to 4.5 atmospheres. Going beyond these boundaries is a direct reason for applying to the Criminal Code for recalculation.

Impurities in the aquatic environment can be both organic and inorganic origin: rust, getting into the earth system, rotting wood, etc. If such cases are frequent and prolonged, it is necessary to file a complaint with the water utility with a request to inspect the treatment systems, which should be carried out jointly with the housing office.

How to file a complaint?

The situation when hot water in the tap cannot reach the proper temperature level in any way is not such a rarity. And in order to understand that the problem exists, it is not at all necessary to measure the degree of water, it is enough to try to take a bath. Such an event will be more like hardening than a hygiene procedure. What should be done if the temperature of hot water is clearly far from the norm, and where in this situation one should file a complaint.

According to the approved documents, the norm for the temperature of hot water supplied to residential premises in apartment buildings, must be at least 60 degrees.

The exception is at night, in the interval between 0.00 and 5.00, when a decrease in the established standard is allowed, but not more than 5 degrees. In the daytime, an indicator of at least 57 ° C is permissible.

What are the temperature standards for hot water established by SanPin

The temperature of hot water according to SanPiN, according to Decree 2.1.4.2496-09, must comply with the following standard - the minimum indicator is at around 60 ° C, and the maximum level corresponds to 75 degrees.

Small deviations are allowed within the limits not exceeding five degrees at night and three during the day. Before approving such norms, experts had to take into account at what temperature unfavorable conditions are created for the vital activity of harmful bacteria. Also, hot water should not cause burns. skin. Monitor whether this decision is being implemented , authorized by the State Housing Inspectorate.

Public utilities are not entitled to establish their own temperature norms water in residential areas.

If the norms do not comply, what is the coefficient for calculating hot water

Knowing the answer to the question, how many degrees hot water should be, it is necessary to understand what calculation coefficient should operate if this norm is violated.

If it is found that hot water supply is supplied in violation of the established temperature standards, a recalculation of the payment must be made. If the temperature does not reach 40 degrees, payment must be made at the cost of cold water.

The algorithm for calculating the coefficient, if the indicator of the norm is violated, is as follows:

Every three degrees below the norm give an hourly tariff reduction of 0.1%.

Hot water not up to standard where to complain

The main issue that worries residents apartment buildings if the hot water is not up to standard - Where to complain?

According to established rule, you must first call the housing and communal services or the management service. You should state your situation to the dispatcher or service worker. Also, a similar action should be performed if there is no hot and cold water - you need to call the dispatch service. In this case, it is necessary to write down the time of the call, the number of the application and the name of the dispatcher who accepted it.

If this was an emergency situation, then it should be eliminated, but if the reason for the decrease in temperature in the faucet (at the water intake) was not an accident, and the problem was not solved, then you need to contact the utility service in person and state your situation on paper. In the application, you must indicate the measurement indicators at night and daytime, your passport data, address.

Further, the utility service, by prior agreement on the time of the event, should provide a free service for measuring the temperature indicator of hot water. After that, an act is drawn up based on the data received, and a decision is made on the need for recalculation. One of the copies of the act must be handed out to the owner of the dwelling without fail.

Measurements are taken according to installed system. Water for this descends within 3-5 minutes.

How to make a complaint

You can file a complaint on a printed form or write it by hand. It must include the following information:

Details of the person filing the complaint - name, address. Usually located in the corner of the sheet on the right side
The name of the organization to which the complaint is being filed
Briefly describe the problem
Link to regulatory documents
Indicate the inaction of the organizations to which the applications were sent, if any
List the documents attached to the application
Put signature and date

A complaint is filed with the housing and communal services or the Criminal Code, and in case of receiving a written refusal from their side, the application is submitted to the court, the prosecutor's office or to Rospotrebnadzor.

How to request a recalculation

In order for the recalculation to be made, you should apply with a claim to the housing and communal services. A copy of the temperature measurement report must be attached to the application. Such an act can be drawn up independently by inviting neighbors as witnesses.

Also, the application is accompanied by information about contacting the emergency service or the dispatcher of the housing and communal services - date of contact, application number and reason for contacting. It is possible to draw up a collective appeal from the residents of the house.

If the recalculation is not made, you should contact the district court or the prosecutor's office.

Fighting for your rights, you should remember the main thing - non-compliance with the norms of hot water in the tap not only causes inconvenience, but is also a serious offense on the part of housing and communal services. Hot water supply and heating should be under constant control.