Hot water regulations. The norm of the temperature of hot water in the apartment and poor-quality water: we fight together

Temperature hot water in a crane, according to the standard in 2019, it is regulated by SNiP (building codes and regulations) N II-34-76 and SanPiN 2.1.4.2496-09. These documents determine the quality of water supplied to residential buildings for household and drinking needs.

Poor quality of tap water

In addition to temperature, hot water must meet parameters such as purity and pressure. What is the use of hot water if it runs in a thin stream or is dirty? High blood pressure is also not a reason for joy: this entails a breakdown of couplings, valves and other elements of the water supply system.

For hot water, pressure limits are set from 0.3 to 4.5 atmospheres. Going beyond these boundaries is a direct reason for applying to the Criminal Code for recalculation.

Impurities in the aquatic environment can be both organic and inorganic origin: rust, getting into the earth system, rotting wood, etc. If such cases are frequent and prolonged, it is necessary to file a complaint with the water utility with a request to inspect the treatment systems, which should be carried out jointly with the housing office.

How to file a complaint?

Public services are often of poor quality and they are reluctant to eliminate various breakdowns in house communications. But this is their direct duty, prescribed in the rules approved by the government.

And if you are faced with violations of the norms and rules of service by the "communal services" - this must be dealt with. And we'll show you how. In this article, we will consider how to achieve the supply of high-quality and well-heated hot water to an apartment. After all, it has long been included in the list of necessary amenities for living.

The temperature of hot water in the apartment

Hot water is one of the most expensive items on your utility bill.

Its cost is formed from the price per unit volume of water spent, multiplied by the number of cubes spent. But this is the case when a hot water meter is installed in the dwelling.
And when it is not there, then the fee is calculated taking into account the consumption standard, the number of registered residents and the established tariff.

According to the standards enshrined in SanPin, the temperature supplied from the tap to residential buildings hot water at the point of reception should be kept in the range from 60 degrees Celsius to 75. The utilities do not have the right to exceed or lower this threshold. After all, we pay monthly for the provision of this service.

There are fixed rules tolerances from the given values. At night, which lasts from 00 to 05 hours, should not exceed five degrees. In the daytime - no more than three degrees up or down.

The State Housing Inspectorate and similar state organizations. They are obliged to respond to citizens' appeals and send inspection inspectors to the "communal workers" against whom the complaint was filed.

The following video will tell you more about temperature norms hot water in the apartment and what to do if it does not meet such a norm:

And now is the time to find out what to do if the temperature of the hot water is below normal.

What if they are not followed?

So, what do you do if the hot water is low temperature?

Well, firstly, you need to use your own, prescribed in the Constitution Russian Federation, the right to appeal to government agencies. We write a statement about the commission administrative offense to the State Housing Inspectorate.

How to make a complaint

Let's figure out how to properly file a complaint:

in the right upper corner write where and from whom, indicating the address of registration and contact details;
in the header we write the word “statement”, and then the following text “on the commission of an administrative offense under Article 7.22 of the Code of Administrative Offenses “Violation of the rules for the maintenance and repair of residential buildings”;
then we turn to the text of the complaint itself in the form that at the address of such and such a housing department such and such does not comply with the norms of the Housing Code of the Russian Federation, indicating the main essence of the problem;
at the end, we write an appeal to the official of the GZhI with a request to organize a check of this fact, issue an order to eliminate and punish the perpetrators;
put your signature and date.

A good example of a statement indicating all legal regulations and acts, as well as its electronic submission form can be found on the RosZhKH website. In addition, you can download such an application.

Complaint template for low temperature hot water in the apartment

Sample complaint about the low temperature of hot water in the apartment - 1

Sample complaint about the low temperature of hot water in the apartment - 2

Sample complaint about the low temperature of hot water in the apartment - 3

Procedure

Now we will describe step by step how to act in case of a decrease in the temperature of hot water in your home:

we write an application to the State Housing Inspectorate (if the application is not only from you, but also from the neighbors, then the utilities will start working much faster);
we send it there, both in person and by registered mail;
We are waiting for a response from the official. By law, he must give it no later than thirty days from the date of receipt, plus the time for forwarding;
usually the time allocated for elimination is different, but on average it is one and a half months;
If the problem is not fixed within the agreed time, feel free to sue.

Poor quality water: what to do?

As well as in the case of the temperature of the hot water supplied to your home, the question of its quality is spelled out in SanPiN. It clearly states that hot water should be clean, without excess taste and bad smell. For this service, our hard-earned money is also held monthly. And, if the water still does not have the characteristics established by sanitary doctors, it is necessary to complain.

So, what to do and where to turn if it comes out of the tap poor quality water?

You can fix the fact that such a liquid has been supplied to your home by calling the emergency service. The dispatcher without fail records your complaint in the call log, indicating the time, address and reason for the appeal. After that, ask him to tell you the registration number. If the reasons associated with the deterioration of water quality in your home are known to the specialist, he should inform you about them.
Within a couple of working days, an inspector from a resource-saving company and a representative of the housing department must come to you. They draw up an act on poor-quality water according to a standard model.
If the engineer did not arrive within the specified time, call an employee of the house management company and any two neighbors, draw up this document in their presence, after which all those present sign it with a note that the inspector is absent. Such paper is considered valid. Based on the act, a statement is written.

The complaint scheme is identical to that discussed above for a complaint about improper hot water temperature. You also make an application to officials from the State Housing Inspectorate, guided by the same legal acts and terms of consideration. The only thing that will differ in your complaint is the reason for the complaint. You indicate it as "poor quality water" or "water of inadequate quality."

After following the entire procedure, we receive a response from the inspector and wait for the problem to be fixed. Remember, a collective complaint or accelerates the resolution of the resulting decline in water quality in a positive direction.

Competently and correctly drafted statement in electronic form search at the same email address, at RosZhKH. Or you can view and download it directly.

Sample application for poor quality water

Sample application for poor-quality water - 1

Sample application for poor-quality water - 2

How did tenants make a complaint about non-compliance with hot water quality standards apartment building see the following video:

We require recalculation

There are rules for payment and delivery utilities, which are regulated by the Decree of the Government of the Russian Federation. They very competently and in detail cover all recalculations for utilities provided poorly.

So about hot water it says that it must be delivered uninterruptedly and be of the proper temperature and quality. with a shortage or excess (which happens much less often) of temperature is: a decrease of 0.1 percent of the base tariff per unit of volume for every 3 degrees. In the case when the heating of hot water is less than 40 degrees, it is paid at the rate of cold.

You can reduce the fee for the number of days or hours when low-quality hot water was supplied as follows:

we divide the number of days in which hot water was poured in inadequate quality by the number of days in a month;
The amount received is multiplied by the tariff rate.

The number that turned out and will be a discount for poor-quality utility services.

We hope that our advice will help you protect your rights against the “lawlessness of public utilities”. Never be afraid to do this - and you will always have all the necessary benefits of civilization in your house! After all, as it shows arbitrage practice regarding consumer claims for poor quality drinking water, make it all really possible!

Hot water should provide residents with comfort and safety of plumbing use water resources according to all sanitary standards hot water temperature in apartment building. Equipment for the supply and distribution of resources to consumption points throughout the building system is installed in accordance with standards. Such services should be safe, reliable and inexpensive.

DHW temperature

A little about what temperature the water should be. The temperature range of hot water is from 60 to 75 degrees Celsius. Such values are chosen for a reason. When the temperature of the water in the tap is above the recommended limits, then burns are possible, especially on the sensitive skin of the child. Therefore, the standard must be strictly observed in children's institutions and health care organizations.

Many tenants are interested in why such a temperature value. When determining the temperature regime for the supply of hot water, we proceeded from such a phenomenon as the reproduction of pathological microorganisms. The risk of burn injuries was also taken into account.

The temperature difference of hot water should be such that harmful bacteria cease to exist, and burns do not occur. Warm fresh liquid is an excellent habitat for legionella, which is extremely dangerous and multiplies in central water supply(sewerage, heating). For example, not so long ago in the city of Verkhnyaya Pyshma, due to this bacterium, which entered apartments through the water supply, there were epidemiological forms of pneumonia in 160 residents of the city, and five people died in the hospital.

As a result, it is not necessary to provide employees managing organization excuses to blame all these questions on the inhabitants of the house, because sanitary standards hot water temperatures in apartments are enshrined in laws, and the causal relationships of owners and tenants of apartments do not apply. The main thing that is needed from residents is to be aware of who to write an application for recalculation of payments for housing and communal services, which were provided poorly.

IMPORTANT! Research that determines the temperature of hot water in an apartment should be entrusted to an accredited company that has license certificates that allow such activities to be carried out.

Hot water not up to standard

After the temperature measurements have been taken, and the standard for the temperature of hot water that is supplied to the dwelling is not met, you should complain to the appropriate organization. In addition to deviations in temperature readings, there may be the following anomalies:

it happens that after turning on the tap, the water flows out warm, and sometimes cold, which is unacceptable;
it also happens that tap water comes in a non-standard color and does not smell very pleasant;
no hot water at all.

Unfortunately, the quality of services provided by companies is of inadequate quality, for which the perpetrators must be held accountable. When real estate owners are concerned with such problems, then you need to call the employees of the managing organization or to find out and eliminate the causes of the violations.

At the same time, it should be borne in mind that all apartment owners have the right to demand not only the elimination of prerequisites, and in as much as possible a short time, but also to perform for hot water, and when it is not in the water supply, then do not even pay for this service.

But it is often difficult for company employees to independently prove the violations that occur among residents, they are in no hurry to lay responsibility on themselves. In such situations, it is necessary to contact other licensed organizations that conduct an independent examination.

Where to go

If hot water deviates from the current standards, and the quality of the services provided is low, then the apartment owners write. An application must be added to it in the form of a copy of the examination conducted by an independent organization. After that, it remains only to wait for the Criminal Code to solve this problem, which will take time.

When Management Company does nothing or only unsubscribes come in response, then to the question of what to do in case of deviations, the answer is to go further. To the housing inspectorate or the prosecutor's office. In reality, many tenants often encounter similar situations when the management company does not want to eliminate its flaws, but only nods at supposedly objective circumstances.

They often say that they are not authorized to resolve such issues, they are not in their competence, and UK is not responsible for the operation of pipelines. You can also find out that they are not at all aware of what temperature the DHW should be at the outlet of the draw-off point, so the management company is not going to do anything to resolve this issue.

It is necessary to firmly defend your own rights, because only the management companies are entrusted with the mission of public services. DHW temperature at a rate of 60 to 75 degrees should be provided by management companies. Responding to all complaints and fixing problems is their direct duty. If this is not done, then the owners have the right to file a complaint with the prosecutor's office and Rospotrebnadzor.

Supervisory authorities

When deviations from hot water standards are detected, the management company negotiates with, and in some situations repairs the engineering and communication system on its own. It often happens that in order to save on users, some negligent contractors shy away from conducting repair work pipelines, which they are simply obliged to fulfill. In this case, you need to boldly complain to the prosecutor's office or Rospotrebnadzor.

Moreover, it is possible not to redirect the complaint to the supervisory authorities, as tenants often do. Know that you can always negotiate with the management company and recalculate hot water in a good way. In practice, many managing organizations themselves are hostages of such situations, when literally nothing depends on them.

Before you write an application for the recalculation of payment for utility bills due to services rendered of poor quality, you should find out all the subtleties of this issue, explore the pitfalls. This must be done in order not to get into various unpleasant situations. Everything can be solved in a civilized manner and according to the law.

But when all the attempts made have not led to any result, then the owners of residential premises should contact the supervisory structures. Then things will go much faster, and when the problem situation actually exists, it will be solved in a fairly short time.

Cold water temperature

The quality of water supplied to apartments for drinking and household purposes must meet GOST and SanPin. The temperature spread of cold water is not regulated by any standards, but you should be aware that the indicators depend on the season. This corresponds to the values in the sources of water intake and the temperature of the ground where the pipeline is laid.

In the main pipes, the temperature reaches almost minus readings due to the fact that at high pressure the liquid freezes more slowly. Although the temperature of cold water in the tap is not regulated by regulations, regional regulatory authorities recommend a range of 4 to 20 degrees Celsius. IN winter period in some rooms it is very hot, while in others, on the contrary, it is cold. This is uncomfortable, even if the standards are observed, so they are regulated by the management company during the heating season.

Accidents affecting performance

Warming of cold water often occurs due to mixing at draw-off points for central hot water supply. This is due to uneven pressure in the pipes and a poorly adjusted mixer, which stands on the distributing riser. Sometimes mixing occurs during sanitary and technological work in the technical underground.

You need to know that all problems, when the temperature of cold water in the tap rises, the management company is obliged to eliminate as soon as possible. Otherwise, damage to the expensive household appliances, washing and dishwashers that operate on cold water from water pipes.

To prevent this from happening, when working with any water heating devices, it is necessary to cut off the hot water supply circuits in time during the operation of the heating element, as well as to cut off the boilers when taking water from the common riser. With open double-circuit technology, often hot and cold water mixed, which leads to a large pressure, and then the breakdown of plumbing equipment.

The temperature of hot water depends both on the type of water supply systems and on the time of day. At night, the temperature can drop by 2 degrees lower than during the day.

Temperature standards

The standards for all indicators in the apartment must comply with SanPiN ( sanitary rules and norms) and GOSTs. SanPiN regulations for hot water in 2017 have not changed. These standards are adopted for reasons of expediency, since too cold or hot water can be harmful to human health. Citizens pay not only for the delivery of water, but also for the convenience associated with a certain temperature.

The water temperature directly depends on the type of water supply. Simply - cold and hot water must be of their own, a certain temperature. The temperature of hot water should be 60-75 degrees (not higher than 60 ° C and not lower than 75 degrees). This temperature is required for all places of water intake.

IN closed system the water temperature should be 50 degrees (this is the minimum), in the open - 60 o C.

The following deviations are allowed by the rules for the provision of public services:

decrease by 5 degrees during the night (from 0 to 5.00 in the morning);
daytime temperature drop by 3 o C (from 5.00 to 0.00).

These rules are in place for human safety. More hot water than according to the standard, you can get burned with varying degrees gravity. The high temperature is especially dangerous for young children, who will be able to open the tap, but will not immediately figure out how to dodge or block the flow of water.

But not only therefore, the temperature of hot water should not exceed 75 degrees. The fact is that the vast majority of plumbing modern apartments is made of plastic. And, of course, increased temperature negatively affects all plastic parts.

An increase in temperature up to 76% is considered a violation. Just like its decrease to 56 degrees during the day or up to 54% at night.

How to take your own temperature

If it seemed to a citizen that the temperature of the hot water in the tap is much hotter than usual, then it should be measured in accordance with all the rules. It is possible to present requirements to a service organization only when measuring according to all the rules with the minimum allowable error. The thermometer must be in good working order and contain a 100 degree scale.

The algorithm of actions should be as follows:

Open the hot water faucet, while the cold water must be closed. Water should drain within 3 minutes. Stagnant water is usually a little lower, so it should come off.
Substitute a container under the stream of water, preferably with a volume of at least a liter.
Without rearranging the container, measure directly under running water. It is desirable that the sensing element is located in the center of the water tank. In order for the experiment to be clean, it is not necessary to rearrange the container, let the water overflow.
When the numbers on the thermometer are fixed, remember the result.

If the temperature does not comply with SanPiN, then you need to complain to the housing and communal services. It is best to call the control room first to find out what caused the increase. It is possible that you do not have to write a statement, since the change in temperature can be explained by preventive work or repairs on the highway. In this case, the dispatcher must report at what time the temperature returns to normal.

If there are no good reasons, then you should write a statement with a request to fix the problem. The application must be written in 2 copies, on one of which ask the secretary to put a mark. The second copy of the application is a guarantee that the secretary will transfer your complaint for consideration.

On the video about checking the temperature of hot water

Suspend the water supply in the event of a scheduled inspection can be no more than 4 hours. It is at this time that the temperature of the water in the tap may change. After a while, she will recover.

The presence of a hot water supply system is a prerequisite for any modern comfortable housing. For this reason, it is important for every owner of residential real estate to know what temperature of hot water in the tap, according to the 2016 SNP standard, should be in the tap.

It should be noted that hot water supply plays the most important function for consumers. With its help, the likelihood of the formation of viruses and infections, the development of pandemics and epidemiological diseases is reduced. Also, hot water is a convenience that allows you to maintain cleanliness in the apartment and not experience discomfort while living in it.

Each person can measure the temperature of incoming water using a conventional thermometer. Therefore it is important to know normative indicators for hot water, approved by government regulations:

closed systems - from 50 degrees;
open systems - from 60 degrees;
joint systems - from 75 degrees.

Having figured out what temperature of hot water should be in the apartment according to the law, you can safely defend your rights before utilities. At the same time, it is important that there are no deviations in both directions: insufficient temperature will not kill harmful bacteria, and excessively heated water can cause a burn.

It should be noted that the norm for the temperature of hot water in an apartment building in some cases may differ from the real situation. Utilities have the right to reduce the temperature of the water supplied to the water supply for the following reasons:

emergencies that occur on the highway or pumping station;
failure of housing communications;
carrying out planned and preventive work.

These reasons can lead to a suspension in the supply of hot water. However, the current regulations also describe the length of the period for stopping the supply of water to apartment buildings:

up to 4 hours in a row;
up to 8 hours per month;
up to 24 hours in case of accidents.

In practice, utilities quite often allow violations of the established time. Homeowners themselves are not able to influence this situation, but they may require a recalculation of the tariff used for water heating. Economists have calculated that when hot water is turned off, the price should be reduced by 0.15%.

It will not be possible to immediately attract specialists to measure the temperature of water in a hot tap, since there is a clear verification algorithm. Only its observance will make it possible to draw up an act that will be recognized by public utilities and other authorities.

If the temperature of hot water in the apartment is not observed in 2016, then prove given fact can be done by following the steps below:

open the hot water tap for 2-3 minutes to drain the liquid that has stagnated in the pipes;
place a special glass under the jet to fill to a certain level;
immerse a thermometer in a glass to measure temperature regime up to 100 degrees;
record the results.

It must be taken into account that a certain deviation is allowed in both directions from the standard temperature indicators: