Hot water shutdown schedule. Hot water shutdowns: is it possible to punish public utilities for missed deadlines for resuming hot water supply

Blackouts start in the capital hot water due to pipe prevention. The first inhabitants will be left without warm shower right after the holidays, from May 10.

Water will be cut down for a period of 1 to 10 days, depending on the area. Without amenities, there will be both residential buildings and kindergartens, schools, hospitals, clinics, office buildings and other institutions.

This year, the schedule of summer maintenance work has been adjusted to take into account the matches of the World Cup in Moscow, the press service of the Moscow United Energy Company (MOEK) reported. - A special program has been developed for this hydraulic tests and maintenance of equipment, taking into account the numerous sports facilities, training bases and hotels. This will ensure maximum comfort for residents, guests of the capital and participants in the competition. At the same time, specialists will carry out the entire necessary repairs to prepare for the next heating season.

During shutdowns, preventive and overhauls at district heating stations and central heating points, diagnostics of main and distributing networks with a total length of more than 15 thousand kilometers, relocation of pipelines using new technologies. More than 70 thousand buildings will be without water, including about 33 thousand residential buildings.

HOW TO FIND OUT THE DATES

To find out when you will not have hot water, you need to use the online service on the MIPC website -. In a special form, it is enough to indicate the name of the desired street and house number. The system will give out on which days the water will disappear and reappear. There is also an innovation - now, along with the date, the start and end times of outages are also indicated. For example, from 0.00 on May 10 to 23.00 on May 19. All shutdowns must end by August 25th.

BY THE WAY

Save money with an apartment water meter

It seems that not everyone knows that you can save money on the “cut-off”. This applies to those who have a personal water meter. Despite the fact that there is no warm water, many residents out of habit continue to open the tap with hot water. Usually this faucet flows cold water. It is not cut off completely, but simply not heated due to the repair of heat exchange equipment in the networks.

At the same time, metering devices, both apartment and general house, "consider" such water as hot, - they explain in the Moscow Urban Complex. - Then, in the receipt for the rent, the accruals will also be indicated at the price for hot water.

Recall that now per cubic meter of cold water in residential buildings capitals charge 60 rubles 52 kopecks, for a cubic meter of hot water - 180 rubles 55 kopecks. The difference is palpable! In order not to pay too much, it is better to shut off the hot water riser during preventive shutdowns. Otherwise, you will have to pay for cold water as for hot water.

When providing utilities with interruptions exceeding the established duration, the amount of payment for each utility service is also subject to a reduction in the amount of utility services not provided. Main normative document regulating relations between the subjects of the process of providing hot water supply is the Decree of the Government of the Russian Federation "On the provision of public services to owners and users of premises in apartment buildings and residential buildings” dated 05/06/2011 No. 354. According to this resolution, namely, Appendix No. 1, a list of situations has been established when utilities can be turned off:

Permissible interruption of cold water supply: 8 hours (in total) within 1 month; 4 hours at a time, in case of an accident in centralized cold water supply networks in accordance with the requirements of the Russian Federation on technical regulation(SNiP 2.04.02-84).

Permissible duration of a break in the supply of hot water: 8 hours (in total) within 1 month; 4 hours at a time, and in the event of an accident on a dead end line - 24 hours, the duration of the interruption of hot water supply associated with repair and maintenance work is carried out in accordance with the requirements of the legislation of the Russian Federation on technical regulation (SanPin 2.1.4.2496-09).

Permissible duration of a water disposal break: 8 hours (in total) within 1 month; 4 hours at a time (including in case of an accident).

Permissible duration of interruption of gas supply: no more than 4 hours (in total) within one month.

Permissible duration of a heating break: no more than 24 hours (in total) within one month; no more than 16 hours at a time - at an air temperature in residential premises from 12 degrees C to the standard; no more than 8 hours at a time - at an air temperature in residential premises from 10 degrees C to 12 degrees C; no more than 4 hours at a time - at an air temperature in residential premises from 8 degrees C to 10 degrees C.

As a rule, all the dissatisfaction of the residents of comfortable apartments is caused by rather long periods of preventive maintenance. According to paragraph 10 of this Order:

When providing utility services, breaks for repair and maintenance work, as well as work to connect new consumers are allowed after prior notice (in writing) to the consumer in the manner prescribed by these Rules. The duration of these breaks is established in accordance with these Rules and other requirements of the law. Russian Federation. Breaks due to natural disasters and emergencies are also allowed.

Other requirements of the legislation of the Russian Federation are understood as regulations that ensure sanitary and technical requirements(control over which is established in accordance with Articles 12, 13, 14 of the LC RF), namely:

1) Rules and norms for the operation of the housing stock, approved by the Decree of the Gosstroy of Russia No. 170 of September 27, 2003: Repair of heat networks, heat points and heat consumption systems should be carried out simultaneously in the summer. The recommended repair period associated with the termination of hot water supply is 14 days. In each case, the duration of the repair is determined by the local authorities.

2) Hygiene requirements to ensure the safety of hot water supply systems, approved by the Decree of the Federal Service for Supervision of Consumer Rights Protection and Human Welfare (Chief Sanitary Doctor of the Russian Federation) No. 20 of 04/07/2009: During the period of annual preventive repairs, turning off hot water supply systems should not exceed 14 days . For the period of repair, objects of increased epidemic significance (hospitals, boarding schools, schools and preschool institutions etc.) are to be provided with hot water from their own reserve sources, which should be provided for at the stage of project development.

However, if in the first normative act it is allowed to exceed the period of preventive maintenance by more than 14 days, then in the second regulatory act this period is clearly established.

The planned shutdown of utilities, in accordance with clause 49 of the Procedure, must be accompanied by a notification to consumers no later than 10 working days before the start of the break.

Implementation state control compliance of residential premises, quality, volume and procedure for the provision of public services, regardless of the form of ownership, is carried out by bodies executive power subjects of the Russian Federation (in accordance with Article 13, Article 20 of the RF LC). Control over compliance with the procedure for the provision of public services is carried out by the executive authorities of the Russian Federation, executive authorities of the constituent entities of the Russian Federation and local governments within their competence (in accordance with clause 114 of the Procedure).

There are deadlines for liquidation of an emergency, established by GOST 51617-2000 (Document 14). It spells out the type of malfunction and the timing of its elimination in days. For example, if a thunderstorm damaged power lines, then such an accident should be eliminated immediately. In this case, the power supply cannot be turned off for a day or more. If there is no electricity for too long, write a requirement to the Criminal Code to immediately connect it, referring to this GOST, and immediately send a copy of the appeal to the housing inspectorate. It's useful to have a troubleshooting timeline in front of your eyes to understand how well the service provider is doing their job.

Document 15. Application for temperature measurements

Ref. No. ____

from "____" ________ 2015

Director ___________________________________________

(specify management company)

from ____________________________________________

(indicate full name of the citizen)

residing at: ________________________

(indicate the postal address,

to which the response should be sent)

STATEMENT

about taking temperature measurements

I, ______________________ (full name) am the owner of the apartment at the above address in a building managed by your organization.

In my apartment in the period from ______ to ________ cold batteries, and the temperature in the apartment is below the norm, established by the Sanitary and Epidemiological Rules and SanPiN 2.1.2.2645-10, paragraphs. 4.3, 4.4, 4.8, 4.9, Decree of the Government of the Russian Federation No. 354 paragraphs. 49-n).

Based on the foregoing, I demand to measure the temperature in the apartment in accordance with the sanitary and epidemiological requirements for living conditions in residential buildings and premises.

FULL NAME______________________

If you notice that the temperature in your apartment is 15-16 degrees, the cold is dog-like, then write a statement (Document 15). After that, representatives of the Criminal Code will have to come and check the temperature in the room. And draw up an appropriate document or act on temperature changes. If the temperature really does not meet the standards, then contact the prosecutor's office and Rospotrebnadzor, as well as the housing inspectorate with a request to recalculate payments. It's your money, and don't give it away just like that.

Document 16. Memo on what to do if the apartment has cold batteries

What to do if you have cold batteries in your apartment

https://askjournal.ru

You need to start with home service organizations. If this is a management company, then all claims should be addressed to it, if the HOA - go to the chairman. If the contracts are signed directly with service providers - water supply and energy supply organizations, then you will have to deal with them yourself.

First, carefully review your contract. It may contain some special procedure for filing a claim. For example, only by registered mail or only to the head office of the managing organization, etc. A written claim is submitted in two copies, one of which is handed to the contractor, and the other is marked with acceptance. Make sure that the name of the recipient is not just written on the mark, but the stamp of the organization, as well as the date and time of admission. If the claim is not accepted, then it must be sent by mail with a valuable letter with a notification and an attachment ops. If you are offered to file a complaint by phone, then you need to find out under what number in the register the appeal was registered, and who received the call, and then duplicate it by mail. Keep a record of the conversation - this will help prove the fact and time of contacting the public utilities.

The claim must indicate that the temperature in the apartment is below the standard, established by the Sanitary and Epidemiological Rules and SanPiN 2.1.2.2645-10, paragraphs. 4.3, 4.4, 4.8, 4.9, Decree of the Government of the Russian Federation No. 354 paragraphs. 49-n), require temperature measurements in the apartment in accordance with the sanitary and epidemiological requirements for living conditions in residential buildings and premises.

A representative of the management company should come to your apartment and draw up an act stating that utilities are not provided or are of poor quality. If there is a disagreement between you and the public utilities about the quality of services, then the check is repeated. A representative of the Housing Inspectorate is invited to it. In addition, you yourself can call an independent specialist. Based on the results of the check, an act is drawn up, which is signed by you and representatives of the commission. The document can also be signed by all those present. The act is drawn up in two copies, one of which remains with you, the other - with the public utilities. If it is known that the cause of the outages is an accident, no further verification is required.

If the management company does not respond to your letter, or responds with an unsubscribe, but does not take measures to eliminate your problem, CONTACT the following organizations in sequence (or better, several at once, of your choice):

1. To the State Housing Inspectorate of your area.

2. To the district office Federal Service on supervision in the field of consumer protection and human well-being (Rospotrebnadzor).

3. To the local authority of the Federal antimonopoly service(Teploenergo, CHPP, Vodokanal and other suppliers are usually monopolists, and their actions are controlled by the Federal Antimonopoly Service).

4. To regional (regional) and municipal (city, district) authorities - to the governor, etc.

5. To the prosecutor's office.

6. To the court - and demand compensation for your losses. For example, in winter you used heaters and your electricity bill is much higher than usual. You can also claim compensation for non-pecuniary damage.

When is recalculation due?

The law establishes deadlines for interruptions in the provision of public services, after which the service organization is obliged to recalculate the fee for them.

HEATING

In case of an emergency shutdown, heating must be restored no more than 16 hours in advance - if the air temperature in the apartments is not lower than twelve degrees. And in 4 hours, if the temperature dropped below 10 degrees. Exceeding the deadlines entails a reduction in the fee by 0.15% of the cost at the rate for each hour of excess. And by the same amount - for each degree of deviation from the temperature regime.

COLD WATER

If there is no water for more than eight hours in total within one month, or for more than four hours at a time (and in case of an accident on the pipeline - within 24 hours), the amount of water payment is reduced by 0.15 percent of its cost for each hour of lack of water.

HOT WATER

Its temperature should be at least 50, maximum 75 degrees. Deviations are allowed at night by no more than five degrees, during the day - no more than three degrees. For every three degrees of water deviation from the standard, the fee is reduced by 0.1% of the cost for each hour of deviation. If the water temperature is below forty degrees, then you can pay for hot water at the rates for cold water.

ELECTRICITY

If it is not there, the fee is reduced by 0.15% of the cost according to the tariff for each hour of non-provision of the service.

In apartments, he can be absent for no more than four hours in total within one month. Its pressure must meet the requirements of federal standards. If there is no gas longer than this time, you can demand a reduction in the fee by 0.15% of the cost at the rate for each hour. The absence of normal pressure gives the right to exclude from payment the days during which substandard gas was supplied.

Be sure to write a request to the Criminal Code with the requirement to measure the temperature in the apartment.

Document 17. Example of calculation of payment for housing and communal services

Settlements for housing and communal services

ODPU- common house metering device (cold, hot water, electricity, heat)

ODN- common house needed

IPU- individual metering device

standard- consumption standard without individual metering device

Gcal- gigocalorie (unit of heat energy)

Area for calculating ODN- area of ​​seats common use(stairwells, spans between them, basements, the area under the canopies at the entrance to the entrance) in

ROM- intercom-locking device (intercom)

TA service- TV antenna.

Calculation on a conditional example

A family of 2 lives in 2 room apartment with total area 52.2 sq. m

Tariffs:

Thermal energy - 1362.58 rubles / Gcal

Cold water - 23.6 rubles / cu. m

Water disposal (sewerage) - 17.19 rubles / cu. m

Gas - if there is a meter 4.13 rubles / cu. m, if there is no counter 6.16 rubles / cu. m

Electricity - 3.01 rubles / kW. h (consumption 213 kW)

Consumption standard HV - 5.41 cubic meters. m/month

52.2 sq. m × 13.56 = 707.83 rubles.

Cold water supply:

If they spent on the counter (for example, 4 cubic meters), then 4 × 23.6 rubles = 94.4 rubles

If there is no meter, then we multiply the tariff by the standard:

5.41 × 23.6 × 2 people = 255.35 rubles

Savings with a meter are obvious, the difference is 160.95 rubles.

Drainage

4 × 17.19 rubles / cu. m = 68.76 rubles.

3 × 17.19 rubles / cu. m = 51.57 rubles.

Total: 68.76 + 51.57 = 120.33 rubles.

Electricity:

If according to the traditional tariff, then 213 × 3.01 = 641.13 rubles.

If on a meter with two tariffs - night (2.03) and day (3.51)

152 kW × 3.51 = 533.52 rubles (day)

61 kW × 2.03 = 123.83 rubles (night)

According to the traditional tariff - more profitable by 16.22 rubles.

ROM- its content cost 26.19 kopecks.

Television antenna (TA)- per month from 18 to 57 rubles.

Overhaul- talked a lot about him

in our example, this is 6.60 rubles per sq. m. m. of housing

6.60 × 52.2 = 344.52 rubles.

Pays according to the standard of 6.16 rubles / cubic meters. m, no counter

6.16 × 52.2 = 321.55 rubles

Hot water

The payment for hot water consists of two components: cold water and thermal electricity spent on heating it.

Spent 3 cu. m.

Tariff for cold water × 3 cu. m × thermal energy.

23.6 × 3 = 70.8 rubles (for water)

The exact figure can be found in the Criminal Code, it depends on the season.

We have a tariff of 0.0366 Gcal/cubic meters. m (norm for heating 1 cubic meter)

0.0366 × 1362.58 rubles / Gcal = 49.87 rubles (heating 1 cubic meter)

49.87 rubles × 3 cubes = 149.61 rubles. (for heating)

Total: 149.61 +70.8 = 220.41 rubles. - if there is a counter

If there is no meter, then we multiply the standard of consumption of cold water by the cost of heating:

49.87 × 5.41 × 2 people = 539.59 rubles.

Benefit with a counter - 319.18 rubles.

Heating

The heating standard is measured in (Gcal per 1 sq. M), depending on the number of storeys and the year of construction. The family lives in a 5-storey building built in 2000, standard 0.0157 Gcal/sq. m

0.0157 × 1362.58 = 21.39 rubles / sq. m.

For the whole apartment: 21.39 × 52.2 = 1,116.56 rubles

Document 17 is just an example calculation. Elementary mathematics, nothing complicated about it. It's just that not everyone is good at math. Plus, some abbreviations that you may encounter in your receipt are explained.

The most difficult moment in all this is hot water. The hot water charge consists of two components. Pay attention to this.

Document 18. What to do if you received an inspection from the managing organization

What to do if you received a check from the managing organization

You live in an apartment that is not equipped with a water meter

In January 2013, Decree No. 05-14-21/3 of the DZhKHiB of Moscow was adopted, which provides for an algorithm of actions to identify stakeholders unregistered citizens living in residential premises not equipped with water meters.

In this guide, you will learn what new rules have been introduced to identify unregistered persons living in such residential premises. What can you do if the check has come, what responsibility threatens you, as a person who is not registered at the place of residence, or as the owner of this dwelling.

How does this happen?

If you do not have a water meter in the apartment, you, as a consumer, are obliged to submit an application to the managing organization in a simple written form to increase or decrease the number of citizens living (including temporarily) in the specified residential premises, no later than 5 working days from the date of the changes . Such a statement indicates the number of such citizens; their last name, first name, patronymic; period of residence.

However, another option is also possible. The decision adopted in accordance with the procedure established by the RF Housing Code general meeting owners of premises in an apartment building may oblige the owners to inform the managing organization about an increase in the number of citizens living in residential premises, and also empower the managing organization to organize verifications of incoming information.

The managing organization is obliged to check the incoming information. The audit must be carried out as part of a commission, which includes representatives of the managing organization, the district police officer, and independent witnesses in the amount of at least two people.

As a result of such a check, an act is drawn up, which indicates the number of permanently residing unregistered citizens. If the period of residence cannot be determined, charges for utilities are made from the date of this act. You are required to familiarize yourself with this act against signature and issue a copy either immediately or by mail. Along the way, the district police officer draws up a protocol on an administrative offense on the basis of part 1 of article 23.3 of the Code of Administrative Offenses of the Russian Federation. Such inspections, according to the Order, must be carried out at least 2 times per calendar month.

It must also be said that if managing organization does not conduct such checks, it can also be held administratively liable.

So, what to do if such a check comes to you?

You have the right not to open the door for them. Indeed, according to Article 25 of the Constitution of the Russian Federation, housing is inviolable. No one has the right to enter a dwelling against the will of the persons living in it, except in the cases established by federal law or based on a court order.

Without the consent of citizens, a district police officer can enter, and then only if the person is suspected of committing a crime, or if there are sufficient grounds to believe that a crime has been committed or is being committed there, an accident has occurred, as well as to ensure the personal safety of citizens and public safety during natural disasters. disasters, catastrophes, accidents, epidemics, epizootics and riots.

You can report this to the commission through the door. Besides, no one can force you to admit that you live here. You can, for example, say that you have come to visit.

Note! If a water meter is installed in the apartment, it is illegal to conduct an inspection in relation to your apartment.

What happens if the check reveals that you live in an apartment without registering?

According to Art. 19.15 Administrative Code of the Russian Federation, you face an administrative fine of 1,500 to 2,500 rubles. And your non-registration threatens the owner of an apartment with a fine of 2,000 to 2,500 rubles under the same article.

In addition, if the owner of an apartment rents it out without paying tax, and such a crime is discovered for him for the first time, he will be obliged to pay tax, penalties and a fine (20% of the amount of unpaid tax), according to Art. 122.1 of the Tax Code of the Russian Federation.

Legislation:

Decree of the DZhKHiB of Moscow dated January 30, 2013 No. 05-14-21/3;

Tax Code of the Russian Federation;

Criminal Code of the Russian Federation;

Housing Code of the Russian Federation;

Code of administrative offenses RF.

If you have unregistered tenants in your apartment, do not rush to let the representatives of the management company in. You have full right Don't open the door for them at all. Our legislation dictates that a person must register at a new address within a few days. But there is no liability for violation of this regulation. Therefore, people very often continue to live without registration.

Svetlana Shevchenko, Alexander Belanovsky

Tags: , Previous post
Next post

Water is the main natural resource which is necessary for normal human life. Today, there is running water in every apartment, and water flows directly from the tap. But sometimes you turn on the tap, but there is no water. Then there is actual question: for how long can cold water be turned off and what does the Law say about this? It is forbidden to turn off the water for more than 4 hours without a reason and this is regulated by law.

What does the Law say: for how long can cold water be turned off?

According to Appendix 1 to Decree of the Government of the Russian Federation of May 6, 2011 No. 354 “On the provision of public services to owners and users of premises in apartment buildings and residential buildings” allowable duration cold water supply interruption: 8 hours (in total) within one month and 4 hours at a time. And this is only in cases where an accident occurred in centralized plumbing systems. It turns out that according to this law, more than four hours a day and 8 hours, in general, water cannot be turned off in a month, even if there is a reason for that. Water supply providers should promptly eliminate these causes.

And if the water is turned off constantly and for no reason, then in connection with the above decision, you can contact the service provider and demand a recalculation of the amount of payments for the service of inadequate quality. The service provider must reduce water charges.

When can cold water be turned off without warning?

Without warning, utilities can turn off the supply of cold water throughout the house only in two cases:

1. if there is a threat of an accident on equipment or in water supply networks;
2. if arose emergency or natural disaster.

But there are other situations when Vodokanal can turn off the water, namely:

1. if the owner of the apartment or house does not pay for water supply. But the debt on utility bills must be at least 6 months. If the debtor has drawn up an agreement with the company on the payment of the debt and repays it in the prescribed amount, then the company does not have the right to turn off his water. But you can’t violate the debt repayment schedule, otherwise you risk being left without water again. But it is worth knowing that this rule applies only to hot water. Decree of the Government of the Russian Federation of May 23, 2006 No. 307 “On the Procedure for Providing Public Services to Citizens” states: “The Contractor has the right to suspend the provision of public services, with the exception of heating, cold water supply and sanitation”;
2. if the fact of unauthorized connection of the consumer to the in-house engineering system is revealed;
3. if the service provider has received an order to stop the water supply from the authorized municipal or state authorities;
4. if the communications in the consumer's apartment are in poor condition due to his fault. That is, if pipes flow in the apartment, then the owner of the apartment is responsible for this, and he is obliged to quickly eliminate this problem so as not to flood other residents. It is clear that in this case it will be necessary to urgently block the riser with cold water.

You need to know that in all the above cases, except for the last one, the water supply does not stop immediately. The management company is obliged to notify the tenants in writing and warn about the water shutdown for a month.

Very often we have questions related to inheritance. According to the law, there is more than one line of inheritance if a person died and did not make a will for ...

Public utilities in Russia are starting a planned shutdown of hot water in multi-apartment residential buildings. For how many days, according to the law, you can turn off the supply of hot water, where to complain if the deadlines are not met, experts say.

Residents of Russian cities have entered the season of hot water outages. Utilities explain the reasons for stopping the supply of hot water by the need to repair communications and prepare pipes for the next heating season.

In winter, the pipes are under heavy load due to the significant difference between the temperature of the supplied water and the surrounding space, which leads to their wear. To avoid accidents during the cold season, communications must be checked, and all shortcomings for the heating season must be eliminated. In this case, the terms of preventive work should not exceed the established norms.

Maximum periods for turning off hot water

The regulations governing the housing and communal services sector allow turning off hot water for a period of no more than two weeks. There may be shutdowns at other times, but during periods not related to preventive maintenance, the supply of hot water can be stopped for no more than 8 hours within a month.

Residents should be aware that they will be warned about the proposed scheduled shutdown 2 weeks before the start of maintenance work. Without prior notice, hot water can only be turned off in the following cases:

1. if there is a threat of an accident or it has already occurred;
2. during natural Disasters and emergency situations;
3. in case of debt on payment of hot water services.

How to find out for how many days hot water will be turned off?

The terms for turning off hot water during preventive maintenance should be indicated in the announcement, in which residents are warned about the upcoming event. You can also find out about this in the HOA or the management company, while employees must name the reason for the disconnection.

What to do if hot water is turned off without warning?

Residents have the right to file a complaint if the hot water supply is interrupted without notice (except as noted above). Moreover, it is worth complaining if the payment for the service not received is included in the utility bill. In this case, it is necessary to contact the management company with a claim: it is better to write a complaint in two copies, one of which remains with the public utilities, and the second with the applicant (the second copy should be marked that the complaint has been accepted).

The public utilities are obliged to give an answer within three days, if this did not happen, the residents have every right to go to court with a claim for damages (for example, the cost of buying a water heater can be included in them) and non-pecuniary damage.

When do hot water shutdowns start in Moscow in 2018?

The first shutdowns of hot water in Moscow began on May 10, 2018. In the capital, the maximum shutdown period is 10 days, but some management companies try to meet shorter deadlines - 1-9 days (it all depends on the degree of deterioration of communications and equipment). There are areas in which shutdowns are not carried out at all - South Butovo, Kozhukhovo, Nekrasovka. Preparations for the next heating period in the city should be completed by August 25.