Job description technician it. Job description of the head of the IT department, job responsibilities of the head of the IT department, sample job description of the head of the IT department

I. General provisions

1. An IT manager belongs to the category of managers.

2. A person with (higher; secondary)

professional (technical) education (information systems in business, information

CAD technologies, management), experience in the field of IT technologies at least
(2 years old; 3 years old; others)
3. IT manager must know:
3.1. Regulatory and teaching materials organization automated systems management.
3.2. Network hardware and software.
3.3. Means of network and system management.
3.4. planning organization and operational management production.
3.5. The structure of the enterprise, production and functional relations between its divisions.
3.6. The order of setting tasks, their algorithmization.
3.7. Fundamentals of designing automated information processing and programming.
3.8. Information technologies, information processes.
3.9. Fundamentals of management.
3.10. English language.
3.11. Sociology and psychology of socio-technological systems.
3.12. Fundamentals of economics, organization of production, labor and management
3.13. Information legislation.
3.14. Fundamentals of labor legislation.
3.15. Rules and norms of labor protection, safety precautions.
3.16. _______________________________________________

4. Appointment to the position of an IT manager and dismissal from the position is carried out by order of the head of the enterprise.
5. IT manager reports directly to __________________________________________

6. During the absence of an IT manager (illness, vacation, etc.), his duties are performed by a duly appointed person. This person acquires the appropriate rights and is responsible for the improper performance of the duties assigned to him.
7. _______________________________________________

II. Job Responsibilities

IT manager:
1. Defines the tasks of implementing the information system, directions for the development and application of the information system.
2. Makes a choice optimal combination user needs and information system capabilities.
3. Develops the methodological basis of the information system.
4. Organizes training project documentation, cost estimates for the information system and its operation.
5. Organizes contractual work with suppliers (contractors) of the information system.
6. Manages the work on setting up and maintaining the information system.
7. Implements:
7.1. Control and installation of software (software control & distribution).
7.2. Resource planning (capacity management).
7.3. Management of user requests for service (incident management).
7.4. Change management:
- change request management (RfC);
- confirmation and planning of changes;
- request priority management.
7.5. IS composition management (configuration management):
- control of the infrastructure by maintaining adequate data on all necessary resources;
- providing the current status and history of each element of the infrastructure;
- interconnection of infrastructure elements.
7.6. Availability management.
7.7. Elimination of violations of the services (problem management).
8. Ensures the uninterrupted functioning of the system and takes prompt measures to eliminate violations that occur during operation.
9. Anticipates changes in enterprise automation and develops preventive control measures.
10. Manages the development of instructions, methodological and regulatory materials for the use and operation of the information system.
11. Prepares reports, proposals for the modernization of the information system.
12. _____________________________________________________

The IT manager has the right to:
1. Get acquainted with the documents that define his rights and obligations in his position, the criteria for assessing the quality of performance of official duties.
2. Submit proposals for the management to improve the work related to the duties provided for in this job description.
3. Request personally or on behalf of the immediate supervisor from the heads of the enterprise's departments and independent specialists information and documents necessary for the performance of his duties.
4. Require the management of the enterprise to provide the organizational and technical conditions necessary for the performance of official duties.
5. ________________________________________________

IV. Responsibility

The IT manager is responsible for:
1. For improper performance or non-performance of their official duties provided for by this job description - within the limits established by the current labor law Russian Federation.
2. For offenses committed in the course of their activities - within the limits established by the current administrative, criminal and civil law Russian Federation.
3. For causing material damage to the enterprise - within the limits established by the current labor and civil legislation of the Russian Federation.

I. General provisions

This manual applies to the technical specialist of the information technology department of the enterprise and is developed in accordance with:
- Qualification guide positions of managers, specialists and other employees.
decree of the Ministry of Labor and social development RF of August 21, 1998 No. 37 (as amended on 02.01.00).
1.1. This job description defines functional responsibilities, the rights and responsibilities of a specialist in technical support.
1.2. A person with at least 2 years of experience in a similar position is appointed to the position of a technical support specialist.
1.3. The technical support specialist is appointed to the position and dismissed by the order of the director of the enterprise.
1.4.Technical support specialist reports directly to the head
information technology support department.
1.5. The main performance indicators are:
1.5.1. organization of uninterrupted operation of peripheral equipment:
printers, multifunction devices, print servers, fax machines, telephones,
scanners, copiers, monitors, keyboards, mice, etc.;
1.5.2. Restoration of operability of equipment and IT equipment within the terms specified in the “Access Level Agreement”;
1.5.3. keeping in order the cable network system (SCS) of its branch;
1.5.4. organization of warranty repair of computer equipment;
1.5.5. timely replenishment of the reserve Supplies and equipment;
1.5.6. formation of the procurement budget for the month, no later than the 25th day of each month;
1.5.7.formation of the procurement budget for the week, no later than Wednesday of each week.

II. Job Responsibilities

Technical Support Specialist:
2.1. Supports the functioning of user workstations.
2.2. Conducts maintenance work equipment maintenance.
2.3. Monitors the health of the user's workstation software.
2.4. Organizes the purchase and receipt of equipment with the execution of the necessary documents.
2.5. Monitors the presence and working state of anti-virus systems.
2.6. Plans and implements a security strategy to protect data and network shares, including folders, files, and printers.
2.7. Plans and implements a strategy for auditing network events to detect and correct security breaches. Manages resources and controls their use.
2.8. Plans and performs regular backups to ensure that important data is quickly restored.
2.9. Plans, creates and leads Accounts users and groups to ensure that each user is able to register on the network and access the necessary resources.
2.10. Monitors the standardization of software and hardware of user workstations. Removes software not approved by the IT department. Together with the system administration group, develop a standard set of software. Conduct preliminary testing.
2.11. Accepts applications for maintaining services (Help Desk). Performs them in accordance with established regulations.
2.12. Keeps records of equipment in 1C in accordance with the established regulations. Conducts inventory in accordance with the orders of the department.
2.13. Carries out the movement of equipment between employees, warehouses and branches.
2.14. Accepts applications for the purchase of equipment (“Application to IT”). Checks the correctness of their filling and the presence of the necessary approvals.
2.15. Installs, configures, maintains all software products used in the branch.
2.16. Performs other work varying degrees difficulties associated with the functioning of a computer system and applied mat. ensure
2.17. Brings his innovations, comments and suggestions on the work of the IT department to the head of the IT support department.
2.18. Plans his work and reports in a timely manner to the head of the IT support department.
2.19. Fulfills orders of the Head of the IT Department, Head of the IT Support Department.
2.20. Coordinates work plans with the head of the IT support department.
2.21. Raises your professional level via special courses, senior system administrator, as well as self-study.
2.22. Increases the computer literacy of the company's employees. Participates in the development of instructions, training of company employees.

The technical support specialist has the right to:
3.1. Get acquainted with the draft decisions of the management of the enterprise related to its activities;
3.2. Submit proposals for the management to improve the work related to the responsibilities provided for in this instruction;
3.3. Require and receive from all structural divisions of the enterprise information and documents on issues within its competence;
3.4. Require the management of the enterprise to assist in the performance of their duties and rights.
3.5. Make proposals for improving the quality management system;
3.6. Participate in activities aimed at correcting and preventing inconsistencies in the quality management system.

IV. Responsibility

The Technical Support Specialist is responsible for:
4.1. For failure to perform (improper performance) of their official duties, provided for by these job descriptions, to the extent determined by the current labor legislation of the Russian Federation.
4.2. For committing an offense in the process of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation.
4.3. For causing material damage - within the limits determined by the current labor, criminal and civil legislation of the Russian Federation.
4.4. For untimely and poor-quality execution of documents on behalf of the director of the enterprise, improper record keeping in accordance with current rules and instructions, as well as the use of information by employees of the department for non-official purposes.

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1. An IT manager belongs to the category of leaders.
2. An IT manager should know:
   1. 2.1. Regulatory and methodological materials on the organization of automated control systems.
   2. 2.2. Network hardware and software.
   3. 2.3. Means of network and system management.
   4. 2.4. Organization of planning and operational management of production.
   5. 2.5. The structure of the enterprise, production and functional relations between its divisions.
   6. 2.6. The order of setting tasks, their algorithmization.
   7. 2.7. Fundamentals of designing automated information processing and programming.
   8. 2.8. Information technologies, information processes.
   9. 2.9. Fundamentals of management.
   10. 2.10. English language.
   11. 2.11. Sociology and psychology of socio-technological systems.
   12. 2.12. Fundamentals of economics, organization of production, labor and management
   13. 2.13. Information legislation.
   14. 2.14. Fundamentals of labor legislation.
   15. 2.15. Rules and norms of labor protection, safety precautions.
3. Appointment to the position of an IT manager and dismissal from the position is carried out by order of the head of the enterprise.
4. The IT manager reports directly.
5. During the absence of an IT manager (illness, vacation, etc.), his duties are performed by a person appointed in the prescribed manner. This person acquires the appropriate rights and is responsible for the improper performance of the duties assigned to him.

II. Job Responsibilities

IT manager:

1. Defines the tasks of implementing the information system, directions for the development and application of the information system.
2. It selects the optimal combination of user needs and the capabilities of the information system.
3. Develops the methodological basis of the information system.
4. Organizes the preparation of project documentation, cost estimates for the information system and its operation.
5. Organizes contractual work with suppliers (contractors) of the information system.
6. Supervises the work on setting up and maintaining the information system.
7. Carries out:
   1. 7.1. Control and installation of software (software control & distribution).
   2. 7.2. Resource planning (capacity management).
   3. 7.3. Management of user requests for service (incident management).
   4. 7.4. Change management:
      • change request management (RfC);
      • confirmation and planning of changes;
      • request priority management.
   5. 7.5. IS composition management (configuration management):
      • infrastructure control by maintaining adequate data on all necessary resources;
      • providing the current status and history of each element of the infrastructure;
      • interconnection of infrastructure elements.
   6. 7.6. Availability management.
   7. 7.7. Elimination of violations of the services (problem management).
8. Ensures the smooth functioning of the system and takes prompt measures to eliminate violations that occur during operation.
9. Anticipates changes in enterprise automation and develops proactive management measures.
10. Manages the development of instructions, methodological and regulatory materials for the use and operation of the information system.
11. Prepares reports, proposals for the modernization of the information system.

III. Rights

The IT manager has the right to:

1. Get acquainted with the documents that define his rights and obligations in his position, the criteria for assessing the quality of performance of official duties.
2. Submit proposals for the management to improve the work related to the duties provided for in this job description.
3. Request personally or on behalf of the immediate supervisor from the heads of departments of the enterprise and independent specialists information and documents necessary for the performance of his duties.
4. Require the management of the enterprise to provide the organizational and technical conditions necessary for the performance of official duties.

IV. Responsibility

The IT manager is responsible for:

1. For improper performance or non-performance of their official duties provided for by this job description - within the limits established by the current labor legislation of the Russian Federation.
2. For offenses committed in the course of their activities - within the limits established by the current administrative, criminal and civil legislation of the Russian Federation.
3. For causing material damage to the enterprise - within the limits established by the current labor and civil legislation of the Russian Federation.

I. General provisions

This manual applies to the technical specialist of the information technology department of the enterprise and is developed in accordance with:
- Qualification directory of positions of managers, specialists and other employees.
Decree of the Ministry of Labor and Social Development of the Russian Federation of August 21, 1998 No. 37 (as amended on 02.01.00).
1.1. This job description defines the functional duties, rights and responsibilities of a technical support specialist.
1.2. A person with at least 2 years of experience in a similar position is appointed to the position of a technical support specialist.
1.3. The technical support specialist is appointed to the position and dismissed by the order of the director of the enterprise.
1.4.Technical support specialist reports directly to the head
information technology support department.
1.5. The main performance indicators are:
1.5.1. organization of uninterrupted operation of peripheral equipment:
printers, multifunction devices, print servers, fax machines, telephones,
scanners, copiers, monitors, keyboards, mice, etc.;
1.5.2. Restoration of operability of equipment and IT equipment within the terms specified in the “Access Level Agreement”;
1.5.3. keeping in order the cable network system (SCS) of its branch;
1.5.4. organization of warranty repair of computer equipment;
1.5.5. timely replenishment of the reserve of consumables and equipment;
1.5.6. formation of the procurement budget for the month, no later than the 25th day of each month;
1.5.7.formation of the procurement budget for the week, no later than Wednesday of each week.

II. Job Responsibilities

Technical Support Specialist:
2.1. Supports the functioning of user workstations.
2.2. Performs routine maintenance of equipment.
2.3. Monitors the health of the user's workstation software.
2.4. Organizes the purchase and receipt of equipment with the execution of the necessary documents.
2.5. Monitors the presence and working state of anti-virus systems.
2.6. Plans and implements a security strategy to protect data and network shares, including folders, files, and printers.
2.7. Plans and implements a strategy for auditing network events to detect and correct security breaches. Manages resources and controls their use.
2.8. Plans and performs regular backups to ensure that important data is quickly restored.
2.9. Plans, creates, and maintains user and group accounts to ensure that each user can log on to the network and access necessary resources.
2.10. Monitors the standardization of software and hardware of user workstations. Removes software not approved by the IT department. Together with the system administration group, develop a standard set of software. Conduct preliminary testing.
2.11. Accepts applications for maintaining services (Help Desk). Performs them in accordance with established regulations.
2.12. Keeps records of equipment in 1C in accordance with the established regulations. Conducts inventory in accordance with the orders of the department.
2.13. Carries out the movement of equipment between employees, warehouses and branches.
2.14. Accepts applications for the purchase of equipment (“Application to IT”). Checks the correctness of their filling and the presence of the necessary approvals.
2.15. Installs, configures, maintains all software products used in the branch.
2.16. Performs other work of varying degrees of complexity related to the functioning of a computer system and applied mat. ensure
2.17. Brings his innovations, comments and suggestions on the work of the IT department to the head of the IT support department.
2.18. Plans his work and reports in a timely manner to the head of the IT support department.
2.19. Fulfills orders of the Head of the IT Department, Head of the IT Support Department.
2.20. Coordinates work plans with the head of the IT support department.
2.21. He improves his professional level with the help of special courses, a senior system administrator, as well as self-study.
2.22. Increases the computer literacy of the company's employees. Participates in the development of instructions, training of company employees.

The technical support specialist has the right to:
3.1. Get acquainted with the draft decisions of the management of the enterprise related to its activities;
3.2. Submit proposals for the management to improve the work related to the responsibilities provided for in this instruction;
3.3. Require and receive from all structural divisions of the enterprise information and documents on issues within its competence;
3.4. Require the management of the enterprise to assist in the performance of their duties and rights.
3.5. Make proposals for improving the quality management system;
3.6. Participate in activities aimed at correcting and preventing inconsistencies in the quality management system.

IV. Responsibility

The Technical Support Specialist is responsible for:
4.1. For failure to perform (improper performance) of their official duties, provided for by these job descriptions, to the extent determined by the current labor legislation of the Russian Federation.
4.2. For committing an offense in the process of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation.
4.3. For causing material damage - within the limits determined by the current labor, criminal and civil legislation of the Russian Federation.
4.4. For untimely and poor-quality execution of documents on behalf of the director of the enterprise, improper record keeping in accordance with applicable rules and instructions, as well as the use of information by employees of the department for non-official purposes.

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IT director, CIO director - responsible for information technology. Whatever the position in the company is called, he solves the same tasks: the acquisition and implementation of new technologies and the management of information resources. Job description The CIO includes a wide range of responsibilities within his department.

IT director job description template

1. General Provisions

1.1. The IT director belongs to the category of managers.

1.2. The IT director is appointed to the position and dismissed by order of the general director of the company.

1.3. IT Director reports directly to CEO companies.

1.4. During the absence of the IT director, his rights and obligations are transferred to another official, which is announced in the order for the organization.

1.5. A person who meets the following requirements is appointed to the position of IT Director: higher technical education, work experience in a similar position for at least a year.

1.6. The IT director should know:

- leadership and regulations relating to programming methods and the use of computer technology in the processing of information;

— technical and operational characteristics, design features, purpose and modes of operation of the equipment, its rules technical operation;

— technology of mechanized information processing;

— methods of classification and coding of information;

— normalized programming languages;

— programming methods;

- the procedure for issuing technical documentation.

1.7. The IT Director is guided in his activities by:

— legislative acts RF;

— Charter of the company, Rules of internal work schedule, others regulations companies;

- orders and directives of the management;

- this job description.

2. Job responsibilities of the IT director

The IT Director performs the following official duties:

2.1. Interacts with contractors on the issues of concluding and executing contracts, with organizations supplying equipment, software, services, components and consumables.

2.2. Ensures the acceptance of equipment, components and materials in terms of quantity and quality.

2.3. Maintains inventory of equipment and supplies.

2.4. Participates in budget planning, monitors expenses according to the budget items of the IT department.

2.5. Manages the workflow in the area of ​​IT activities.

2.6. Supervises the preparation of automated workstations.

2.7. Controls the prompt elimination of failures and malfunctions in the operation of equipment and software installed at the workplace.

2.8. Determines the information to be processed on a computer, its volume, structure, layouts and schemes for input, processing, storage and issuance of information, methods of its control.

2.9. Develops instructions for working with programs, draws up the necessary technical documentation.

2.10. Provides support for implemented programs and software tools.

2.11. Analyzes and oversees the operational work of the entire IT department.

3. Rights of the IT director

The IT director has the right to:

3.1. Submit proposals to improve the work of subordinate departments to higher management.

3.2. Represent the interests of the organization in relations with clients, public authorities.

3.3. Give orders, instructions within his competence to subordinate employees, as well as tasks on a range of issues included in his functional duties.

3.4. Request and receive the necessary information and documents related to the activities of the IT Director, his subordinate departments.

3.5. Require the management of the enterprise to assist in the performance of its professional duties and exercise of rights.

4. Responsibility of the IT Director

The IT Director is responsible for:

4.1. Failure to perform and / or untimely, negligent performance of their duties.

4.2. Failure to comply with current instructions, orders and orders for conservation trade secret and confidential information.

4.3. Violation of the internal labor regulations, labor discipline, safety regulations and fire safety.