Batteries do not drown where to complain. How to complain about heating problems

With the onset of October and the beginning of the heating season, homeowners in apartment buildings often face a rather serious situation - it becomes very cold in the apartments. Problems with heating in high-rise buildings are far from uncommon, and this is true both for secondary housing built 30-40 years ago, and for new buildings. How to solve this problem and where to turn - in the new material "Polygraph.Media".

Why are batteries cold?

Before you panic and rush to write complaints to all authorities, find out the specific reason for the lack of heating. They can be different: from the re-equipment of the house system and ending with an accident on the highway.

Problem in the home system:

• neighbors spend repair work heating systems, for example, install additional sections to the battery. To carry out such work, it is necessary to turn off the heating. Therefore, neighboring apartments can also temporarily be left without it;
• the tenants of the apartment themselves made the replacement of the old heating system on a new one and made mistakes during installation.

In order to find out whether this is a problem of one apartment or the entire entrance, you should find out how the neighbors are doing with heating. It is also advisable to call a specialist - a plumber who will search for the problem and fix it.

External problem:

• an accident on the central heating main, as a result of which entire houses or even districts can be left without heat;
• delay of the heating season by the municipal service, supply of heat energy of inadequate quality or with interruptions exceeding the normatively established permissible duration.

It is important to remember that the lack of heat in the premises is not always the fault of the organizations that provide it to consumers. Therefore, before filing a complaint against poor heating in the apartment, it is necessary to identify the cause of the cold.

Grounds for filing a complaint

The question "where to complain?" important, but not paramount. It is necessary, first of all, to establish precisely whether there are grounds for a complaint. To do this, you need to collect and document facts confirming that temperature regime in an apartment below the norm.

Time when utilities are required to start heating season, is established by the Rules for the provision of public services to owners and users of premises in apartment buildings and residential buildings, which are approved by Decree of the Government of the Russian Federation of 05/06/2011 N 354 (hereinafter referred to as the Rules). In Russia there is no exact date when the heating should be turned on in each individual region. The date varies depending on the weather. If the temperature outside is below 8 degrees for five days, heat must be supplied to the houses.

The same rules establish requirements for the quality of public services, in particular:

1) Provide uninterrupted round-the-clock heating during the heating period.

Wherein for each hour of excess allowable duration break heating, calculated in total for the billing period in which the indicated excess occurred,

2) Install regulatory requirements air temperature:

For each hour of temperature deviation air in the residential premises in total during the billing period in which the specified deviation occurred, fee for public service for such a billing period is reduced by 0.15 percent the amount of the fee determined in accordance with the Rules.

If the temperature in the apartment is below normal, but problems in the heating network are not confirmed, you must contact the management company. The specialist from the Criminal Code should fix the deviation from the standard and draw up an act. In the event that it is cold at home, and the employee of the Criminal Code refuses to do this, the act can be drawn up by the owner of the apartment in any form in the presence of two witnesses.

How to measure air temperature correctly?

Methods for conducting air temperature control are established by GOST 30494-2011 " Interstate standard. Buildings residential and public. Indoor microclimate parameters.

It is allowed to take measurements in the cold season at a temperature of outdoor air not higher than minus 5˚С. Cannot be measured during daylight hours with a cloudless sky. This is due to the fact that penetrating into the rooms sunlight heats up the room, so measurements will be inaccurate.

Measure the temperature in the room at a distance of 10 cm, 1 m 10 cm and 1 m 70 cm from the floor. Measurements at these heights are taken in the center of the room and at a distance of 50 cm from the outer walls. The temperature of the walls and floor is measured at the center of the surface.

Where to complain about poor heating in the apartment?

Knowing this, you can quickly solve the problem. First of all, you can contact the following authorities:

• to the management company serving the house;
• to the City Housing Authority.

Please note that with 2018, amendments were made to the Housing Code of the Russian Federation (FZ No. 59-FZ of 04/03/2018). Now residents of an apartment building can enter into direct contracts with resource providers and, accordingly, transfer payments for electricity, water, heating and gas directly to the organization that supplies these resources, and not to the account management company.

But, even if there is a direct agreement with resource providers, you can still complain to the management company. By law, she is required to keep all the systems in the house in order, even if tenants do not pay for communal resources.

Therefore, if there are problems with heating, you can contact the Criminal Code. The management company is obliged to accept the appeal and respond. But the supplier, and not the management company, will be responsible for the quality of services under a direct contract.

If complaints to the management company and the housing inspection did not bring any result, you can subsequently contact:

But a claim about the lack of heating should be sent to these authorities if the utility service specialists ignore the complaint of the residents of the house and have not taken any measures.

How to file a complaint?

Regardless of which structure the claim will be sent to, it is important to draw it up correctly and competently.

You can follow the following general rules design:

• in the upper right corner, you must indicate the name of the structure to which the document is submitted. Below is the name of the tenant, address of residence. In order for the organization to contact the owner of the apartment, you should write contact details (phone, Email);
• the problem is detailed below. It should be indicated from what date there is no heating, what measures were taken, to which authorities and to whom exactly they turned. If there are acts, responses from any authorities or other important documents, their copies must be attached to the complaint;
• in conclusion, it is necessary to state the requirement that the selected structure take measures to solve the existing problem. It can also be added that if the heating issue is not resolved, then in the future the complaint will be sent to the court;
• at the very end, the date of the document and the signature of the person who filed the complaint is put.

Regardless of where the complaint is filed, it is desirable that it be collective from several residents of the house. Since public appeals are usually considered first. Appeals are considered within 30 days after receipt of the document. Complaints must be submitted in multiple copies. Residents of the house must have a second version of the document in their hands. In addition, you can contact a lawyer to file a complaint for help.

What to do and where to contact the residents of the Moscow region in 2016, if the houses are poorly heated and the batteries are cold, read the RIAMO material.

Temperature standards in the apartment

Interruptions in the supply of heat, especially at the beginning of the heating season, are not uncommon. Therefore, you need to make sure that the apartment is warm until frost sets in. What to do and where to contact the residents of the Moscow region in 2016, if the houses are poorly heated and the batteries are cold, read the RIAMO material.

Photo: flickr.com, by Geoffrey Gallaway

Heating in residential buildings and social facilities It is served when the average daily air temperature does not rise above plus 8 degrees for five days. In 2016, the heating season in Moscow and the Moscow Region began ahead of schedule, from mid-September, at this moment heat is supplied to 100% of social facilities and most residential buildings. At the same time, residents of a number of districts complain about interruptions in the supply of heat.

According to GOST, the air temperature in the corner room should not be below +20 degrees, in the living room and in the kitchen - +18, and in the bathroom - +25. If your apartment is much colder, do not rush to buy a heater, but contact the management company, the housing inspection of your region as soon as possible, or post a complaint on the Our City (Moscow) or Dobrodel (Moscow Region) portals.