The heating is not working properly, where to go. How and where to write a complaint about poor heating in the apartment

Poor heating in an apartment is the most common complaint of residents about heating networks. But not everyone knows what to do in such a situation and where to complain if the batteries (radiator) at home do not heat well. Unfortunately, many have been inactive for years, continuing to freeze and pay for what they do not receive simply because of their low legal awareness. This category of the population usually starts doing something only when the heating in their apartment does not work at all. This is absolutely wrong.

On the other hand, before looking for where to complain if there is no heating, it is important to determine probable cause low temperatures. They are not always the fault of the heating system. For example, airlocks or rust blockages can form in pipes, preventing heat from passing through properly. If the apartment is angular, long without repair, heat can escape through the cracks between the balcony, window openings.

If the apartment is cold due to the fact that the water temperature and pressure in the batteries are below the established norms, in this case you should really think about where to complain, since this is the fault of the heating networks. But for such measurements of heating in the house you need a specialist. In what sequence to act if there is no heat, when and where to turn - we will consider further.

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Temperature standards for apartments

Before filing a complaint about the heating in your apartment, you need to pay attention to the government-approved standards and measure the temperature in your apartment for verification.

Temperature norms in rooms during the cold season (heated season):

In addition to these norms, it is also worth referring to common sense. It is not always necessary to rush to find where to complain if the heat is bad, that is, below the numbers in the table above. Each person perceives this or that temperature in his own way, not everyone is equally comfortable at 22 ° C in the bedroom. In the same bathroom great importance has moisture due to high humidity there is a feeling of dampness.

When the house is too cold, all the temperatures in the apartment must be documented, wherever you decide to complain. Without official measurements, you will not have evidence of a violation, which means that it will be impossible to hold anyone accountable and achieve anything.

Whether it is an apartment in a multi-storey building or other housing, everyone should know what to do if your rights are infringed. When there is no heating in the living room, it is fraught with negative consequences affecting the health of citizens, especially young children.

If you have problems with heating, it is important to clearly understand who is responsible for the heat in your home.

Who is responsible for the warm batteries in the apartment

To understand where to call and what to do when the heating is gone, pay attention to the following. The second section of the Rules and Regulations for the Technical Operation of Housing Facilities states that management companies are responsible for the provision of public services. Accordingly, if your apartment house is on the balance sheet of such an organization, it is she who is responsible for the communication systems. Each homeowner has the right to demand from his management company provision of services in accordance with the standards approved in Russia. Therefore, the Criminal Code is the first structure where you need to contact if there is no heating in the apartment.

The competence of the management companies also controls the temperature in the premises and checks technical equipment which should be done every time before the opening of the heating season. Weak heating season, the complete absence of heating gives you the right to demand acts of inspection of technical communications and apply to higher authorities, where official complaints are sent.

When you contacted the Criminal Code, if cold batteries, in writing, a specialist should be sent to you to verify the information from your application. If deficiencies are found, appropriate repairs are carried out. If the Criminal Code is inactive or completely denies its responsibility, it is worth considering other options where to go, but all copies of documents on communication with the management company must be kept.

Where to complain about the lack of heating

Complaints about the lack of heating, like any complaint about poor heating, can be sent to more than one state structure. But this does not mean that you can start right away with the most stringent one - you must adhere to a certain algorithm. To begin with, clearly establish on whose balance sheet your apartment building is located, in order to understand where to call about heating in the first place and who to call about checking the operation of utilities.

When analyzing who to complain to, if your management company does not take proper action, as well as heating in the apartment, pay attention to the following sequence of your steps:

Call the Department of Housing Inspection - the emergency dispatch service of your city;
Write a complaint to the local housing inspectorate;
File a formal complaint with your heat and power organization;
Demand protection of rights in Rospotrebnadzor;
Call and write to the local administration;
Submit an appeal to the territorial Antimonopoly Service;
Give the situation publicity in the media, if necessary;
Contact the prosecutor's office, the court.

Wherever you submit an official application regarding heating, cold pipes, radiators, you are required to give the same official, written answer. It is desirable that complaints are received collectively, from several residents of your house at once.

If you have a cold radiator, but at the same time a hot riser, then there is a problem, most likely not with your neighbors, but only with you, first of all, a local check will be required here. Where to go with such a heating issue, as mentioned above, is to the management company.

Application to the management company of housing and communal services

The current legislation does not contain any rules on how an application should be made to a management company, HOA, housing and communal services or other similar organization. The requirements for this document are the same as for other official business papers. The application is written on a white sheet of A4 format blue ink, strikethroughs, corrections, emotional expressions in the text are not allowed. The structure is as follows:

Such a statement is drawn up in two copies. One remains with you, but an employee of the management company is obliged to put on it the date of acceptance and registration number. In the case when documents are not accepted at your place, which may also be, they must be sent by registered mail with an inventory and return notification. This important nuance- you must have evidence that you really applied to the management company.

How to complain to the housing inspectorate

When the management company does not accept your application, ignores, is inactive and disclaims responsibility, you can send a claim for poor-quality heat supply to the address of the territorial housing inspection. The application is admissible only in writing and with confirmation of the fact that you have already applied with the intention to complain about the lack of heating of your management company. Where exactly did you go, when and with what requirements - you must confirm the relevant documents you have saved, their copies.

The procedure for submitting a request to the housing inspectorate is the same, two copies of the application are submitted, all documents available from previous appeals to the Criminal Code (measurement reports, your letters and answers to them, etc.) are attached, the problem is described in the same way. It is important to indicate exactly when there was no heating in your apartment, what are the indicators now, what are the norms Russian legislation were violated.

Having decided to complain collectively that there is no heating, and indicating where you have already visited in vain, make sure that each of the indicated applicants put his signature on the document.

You can contact local authorities

Where else is it possible to turn if it is too cold in the apartment, so this is the district or city administration at the location of your property. This is the main government agency who is competent to independently resolve issues in the territory entrusted to him. But this does not mean that the administration cannot be complained about if your statements, heating complaints and requests were unlawfully ignored by it.

An absolutely similar application is submitted here, with the only difference that paragraphs are added about all the structures where you have previously applied. Be sure to attach evidence of your communication with these structures, which can be sent by registered mail with a notification and a description of the attachments.

How to write a complaint to Rospotrebnadzor

Rospotrebnadzor is taking measures to protect the rights of the population, so it makes sense to apply here if all previous attempts to solve the problem with heating have not yielded the desired result. An application with which you can complain to Rospotrebnadzor must contain:

Many do not even think about the possibility of complaining that there is no heating, namely to Rospotrebnadzor. It is a mistake to believe that this body deals only with the rights of consumers in matters of sale, purchase of something - it affects almost all areas where human rights can be violated in general.

Federal Antimonopoly Service

Another structure where you can complain if there is no heat in your home is the Federal Antimonopoly Service (FAS). First of all, it should be taken into account that the FAS does not resolve civil legal disputes, it only exercises control over compliance with the law, as well as the activities of non-commercial, commercial organizations And individuals(entrepreneurs).

The Antimonopoly Service, where you can also complain about the heating network, controls the activities and state entities, executive power. It conducts scheduled and unscheduled inspections, as a result of which violators of the law are brought to administrative responsibility.

In other words, if you have a significant claim to the authorities where you complained about the lack of heating earlier, it makes sense to complain to the FAS in order to stir up the inactive ones.

How to file a complaint with the local prosecutor's office

Having unsuccessfully beat the thresholds of those who are responsible for heat in apartments, the city administration and other state structures, the owners, residents of these apartments have the right to apply to the prosecutor's office. This step is taken only after all the other stages have been completed and they did not give the desired result.

A standard application is submitted describing what you have already done to resolve your issue. All accompanying documents are attached, indicating that you have already visited many government agencies, where you can only complain that the apartment has cold batteries.

The prosecutor's office will not accept your application if:

The text is emotionally colored, contains obscene, offensive language, threats to officials and members of their families;
The test is typed in capital letters or Latin;
The presentation of the problem is unreadable, with incomprehensible abbreviations;
Invalid, incomplete addresses are indicated;
The appeal was addressed to the wrong address.

Judiciary

A complaint against the management company is filed with the court last, if the management company refuses to be fully responsible for the lack of heating, recalculate tariffs, check thermal systems. Your requirements are most effectively implemented by a lawsuit in court.

As a result of the judicial review, all the circumstances that are set out in the claim are checked. If the claim is filed correctly, with the application of the most complete documentary base, the court takes the side of the plaintiff, obliging the defendant to fulfill the requirements of the injured party.

Residents can also apply to the court if the operating management company started heating in the apartment later than the heating season began. In some cases, if the communication does not work as it should, it can even be claimed for damages suffered by the plaintiff, including legal costs.

Is it possible to get a recalculation of the payment for heating

Residents whose rights have been violated have the right to submit to the management company, housing and communal services, HOA statement with the requirement to recalculate the amount of payment for heat for the period when it was not available or it was supplied below the established norms. The basis for such a recalculation at the legal level is a utility service provided in inadequate quality or a violation of the terms of the contract.

This violation is confirmed by a special act, which must be drawn up by the management company itself, where residents had previously come to complain. Each tenant who does not turn on heating (on time, for other reasons, of poor quality) has the legal right to independently demand such an act. If the management company refuses, you must contact the housing inspectorate.

What is important to consider is that they will be recalculated only for the period when the violation was officially recorded. That is, if you notice that your batteries are barely warm in November, and filed a complaint in January, they will recalculate not from November, but from January.

The procedure for recalculation for services of inadequate quality is enshrined in the Rules for the provision of public services to residents of multi-apartment and private houses. Those were approved on May 6, 2011

Behind the window for a long time subzero temperature, and the batteries in your apartment are still cold? Yes, the management company knows how to present surprises. Or maybe it's not their irresponsibility, but a banal breakdown? Read in the article why the batteries may not heat up, as well as where to complain if the heating was not turned on for you.

The issue of the start of the heating season is regulated by Decree of the Government of the Russian Federation No. 354 dated May 6, 2011 “On the provision of utility services to owners and users of premises in apartment buildings”.

The period of the heating season is set individually for each region. It depends on the temperature outside the window. At what temperature turn on the heating in the apartments? It is obligatory to supply heat to residential buildings if the air temperature is below 8 ° C for five days in a row.

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When the approximate start date of the heating season is behind, and the batteries in the apartment are cold, there may be several reasons for this.

The problem with heating is only in your apartment. Check with your neighbors to see if they have heating. If it is confirmed that the breakdown has occurred with you, call a specialist for diagnostics and repair.
An unforeseen emergency has occurred that has delayed connecting your home to the heat supply. In this case, the whole house or even the district will not have heating.
The utility service or management company is delaying the start of the heating season.

The solution of the last problem will be discussed further.

Where to complain if the heating is not turned on?

According to the Rules for the provision of public services, interruptions in the supply of heating are possible when the season has already begun. The periods for which interruptions are permissible are clearly regulated:

no more than 24 hours per month;
if the air temperature in the apartment is above 12°C - a maximum of 16 hours in a row;
if the temperature in the apartment is 10-12°C - a maximum of 8 hours in a row;
if the temperature in the apartment is 8-10°C - a maximum of 4 hours in a row.

If the above norms are not met, the amount of payment for heating is reduced for each extra hour by 0.15%.

In the absence of heat, first of all, you should find out the reasons. To do this, call the dispatch service and leave a request about the lack of heating with a request to take appropriate measures. Specialists are obliged to establish the cause and inform you about it within one to two days.

If the problems are related to a technical breakdown, a specialist should go to the site. Confirmation of your appeal will be the corresponding act, drawn up in two copies. One is for you, the second remains with the specialist. In this case, all problems with heating are solved in a short time.

You may also contact:

management company;
housing inspection;
your apartment building partnership, if any.

If, after the measures you have taken, the heating has not been turned on, you can complain to higher organizations. Among them:

Rospotrebnadzor;
prosecutor's office;
municipality;
judicial authorities.

It is not in the interests of public utilities to transfer the issue to higher authorities for resolution. Therefore, before writing a complaint, let them know about your intention. It is likely that heating problems will be solved very quickly.

Heating not turned on: complaint and follow-up

If filing a complaint is unavoidable, it is written as follows:

At the top right, your personal data and the name of the organization to which the claim is sent are indicated. You should leave your contact phone number so that you can be contacted promptly to resolve the issue.
The claim must be as detailed as possible. Write down what measures you took before filing a complaint, where you applied, who you contacted. Attach copies of supporting documents, if any.
Then, state all the demands made and ask for action in the current situation. You can threaten to take legal action.
Put a personal signature and the current date.

There is no prescribed form for complaints. If you find it difficult to draw up a document, you can contact a housing lawyer.

The complaint may be handed over to the authorized person in person. In this case, you need to get a paper from him confirming the receipt of the claim. You can also send a complaint by registered mail or to in electronic format on the official website of the organization.

After solving the problem with heating, be sure to draw up an application sent to the management company with a request to recalculate for the time when you did not actually use utilities. On their own initiative, utilities will not recalculate the amount of payment, it must come from you.

Now you know how and where to complain if you did not turn on the heating when the season had already begun. If you have any difficulties, contact a lawyer for advice and assistance in resolving the issue.