How to develop a computer repair service center. How to open a computer repair service

Computer repair business. How to open computer repair.

If you are well versed in computers, have the skills to repair and install software, then you can earn money on this. You can even do a computer repair business at home, at first this will be quite enough. In this article, we will look at how to do computer repair and what nuances you need to consider when working with clients.

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Computer repair business.

Specialists involved in the repair of computer equipment can be divided into two categories, those who repair at home and those who work in the workshop.

Now let's take a closer look at both options.

Home repair. Almost all novice computer scientists start with home repairs. The scheme is quite simple, you take the system unit of the computer or the customer's laptop to your home and repair it. At the end of the work, either take the system unit to the customer's home or if the laptop is being repaired, the customer himself comes.

If minor repairs or adjustments are required - installing programs, drivers, setting up the Internet, WI-FI, then it is enough to visit the client at home.

Home repair has its advantages, usually this type of income is not officially registered, the client pays you for the work done and all the money is yours. But there are also disadvantages, working illegally, you won’t be able to make normal advertising and there will be few customers. The bulk of the clients will be friends, acquaintances, acquaintances of friends, work colleagues, neighbors. Accordingly, the income will be small, that is, it will not be a business, but rather earnings or additional income.

How to open a computer repair shop.

The second option is the opening of a computer repair shop and the official registration of business activities.

Register as a sole proprietor.

We select the OKVED code - 72.50 Maintenance and repair of office machines and computers.

In the tax office, you need to write an application for a simplified tax, you will also need to buy a book of income expenses. Get a certificate from the statistics department for opening a bank account. Order a print.

Register with a pension fund.

Rent a workshop space.

The workshop also has its advantages - the ability to make good advertising on the Internet, in newspapers, on local television. Accordingly, there will be more customers than when working from home. Possibility of cooperation with organizations servicing computer hardware and software.

The ability to hire employees, since quite often you have to go to customers' homes to set up Internet and WI-FI.

The volume of work and the number of orders are much greater than when working at home.

But there are also disadvantages here - you need to pay taxes, for renting premises, salaries to employees and other expenses. In addition, there will be checks, especially for working with licensed software.

As for working with unlicensed programs, there is a possibility of verification government bodies OBEP, FSB, Department K, for the availability of licenses for operating systems and programs on computers. If there is unlicensed software, equipment can be confiscated, and the entrepreneur can be fined for distributing pirated software.

But when repairing computers, reinstalling operating system usually Windows XP, Windows 7 or Windows 8 is required very often, and not every computer owner is ready to buy a licensed version worth about $200. If you can install a pirated version for free and pay only for its installation.

By installing unlicensed software, you are breaking the law, but in most cases the client wants to install a pirated version, and only a few are willing to pay for a license.

Therefore, if you work only with licensed software, you will lose some of your customers. With the details, the situation is simpler, buy in a store with a permanent discount or via the Internet, it will be even cheaper. The cost of the parts is paid by the customer in advance.

Computer repair business.

Here is an approximate list of services that are provided in computer repair shops:

• Troubleshooting.
• Operating system installation.
• Operating system setup.
• Installing drivers.
• Virus removal.
• Installing and configuring software.
• Wiring and setting up local networks.
• Setting up the Internet and WI-FI network.
• Cleaning laptops from dust.
• Replacement parts, etc.

The list may change depending on the skills of the specialists, you can add services such as flashing routers, setting up servers, etc.

Prices for services depend on the specific region, usually in all workshops in the city the price is almost the same.

How Much Can You Earn Repairing Computers? Here is the price list of one of the workshops in Moscow.

Quite often, the cost of repairs includes several repair services at once, and final cost repair turns out to be several thousand rubles.

The computer repair business will always be in demand, but the competition in this niche is also quite strong, in any case, if you have good repair skills, you can always have additional income.

Good afternoon dear readers. I decided in today's post to tell you how to open a computer repair service. I personally did everything that is described in this article in 2009 and it brought success. This entire article is based on my own experience.

After reading this article, you will know what and how much he earns service center how to promote a service center and I hope you will understand that opening a computer service is very simple.

I want to say right away - the niche is highly competitive - a crowd of crooks who decide that they know how to fix computers feed from it. Since the niche is highly competitive, this at least indicates its demand. Thus, it disappears (there is a demand, otherwise there would not have been so many Enikey people in Great Russia). We decided that it is not necessary to determine the demand in this niche, it definitely exists (unless you live in a yurt beyond the Arctic Circle and the main Internet there is vodka - there is no demand).

The next step is to register a legal entity. Initially, I was registered as an individual entrepreneur, but thanks to my acquaintance with a wonderful accountant, the past and never again will I work as an individual entrepreneur.

But no matter how good the ads were, we would not have succeeded if we did not do everything qualitatively. On the initial stage the whole service was from one person. I was a Swiss, and a reaper, and a player on the pipe. The second founder helped out a little by working on the phone.

We ourselves put up these ads around the city. I don’t remember what funds I used to fuel the car (there was simply no place to get money, but they were). Since our client wanted formality, and we had to be somehow different from the swindlers of schoolchildren, we scraped together an advance payment for 15 days of renting an “office” and bought on credit cash register . Then my parents gave me computer desk, and I had an ancient computer, like the waste products of a mammoth.

At the initial stage, our service looked pathetic - a closet 2 * 2.5 m, a battered computer desk, a computer made a few years before I started shaving! The spectacle was really pathetic, we had no understanding of how to promote the service, from what the service makes a profit, there was not even an understanding of where to get money for rent, but we had a mission- "make it so that people do not have problems with the computer," and we had a lot of enthusiasm.

All the money earned in the first stage went to rent, gasoline, toners and payment for pies in the nearest canteen.

As a result, in the third month, after four postings of ads, we came up against the fact that we were doing something wrong. Lots of work and little money. We decided to make a website. Since there was no money, and it was not possible for professionals to order a site, I myself put such a simple site on html in 3 days:

At this point, after conferring, we decided to reorient ourselves from service individuals to service organizations (unfortunately, we stopped developing the direction of servicing physicists and in a couple of years it came to naught).

Then I had to dress decently (not like in this very old photo where I parade the astronaut from the movie Armageddon), take the handouts that we composed on our knees in 3 hours, and drive through all the organizations of the city.

But time goes on, everything changes, today the service center has become obsolete, because at first it hit a practical ceiling - it began to serve all the major legal entities of the city and its environs, and after that I personally got bored - there is no development process. At this moment, a decision was made not to engage in scaling, the service center from the main business becomes an additional one and the company itself changes its field of activity. I already wrote that that is why we are becoming an online store, and the service will now serve the warranty cases of the store. Thus, we have diversified the enterprise, and I hope (will show next year) gave him a powerful kick in development. I hope that the article gave an answer to the question of how to open a computer repair service, and what I did for this.

If you notice in this article there are no conclusions on errors and it’s not written what should have been done, that’s right, the conclusions will be in the book - “Start your own business and don’t do jambs” and it will soon see the light, subscribe to blog updates so as not to miss it .

P.S. while writing this article, I found two more topics for new entries.

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Repair and maintenance of computers requires special knowledge and skills of equipment maintenance. Computer repair business can be opened by people who are competent in this field, or businessmen with high organizational skills who can invite qualified IT specialists to their company. Business prospects are due to the continued introduction and expansion of computer systems in all areas of industry. The transition to the digital format of all spheres of our economy makes technical assistance and repair of computer equipment an urgent area of ​​activity.

Difficulties with software installation, hardware problems, problems with computer applications require the intervention of specialists. All users from time to time turn to specialists with a request to provide assistance in managing, configuring and upgrading computer systems. Service assistance for this equipment can be provided on site (home or office), or in the workshop.

Pros of IT and Computer Repair Business

• opportunity to start a business from scratch;
• chance of organizing self-employment;
• the possibility of constant customer service;
• a large circle of clients;
• the possibility of working on an individual schedule;
• the likelihood of offering immediate assistance for a fee;
• the possibility of combining with other activities;
• the right to work without licenses and certificates:
• high payback even with a small number of customers;
• opportunities for professional development.

Cons of the computer business

It is possible to open a workshop for the repair and maintenance of IT equipment and computers even with a saturated supply market, if the specialists are well versed in technology, competition is not terrible.

You can open a computer service business if you have a sufficient start-up, these are mainly funds to pay for advertising and the equipment necessary for operation. The price of the services you provide will depend on your skills, image, and the cost of the device. Many standard services have a certain price, for example, the price of cleaning a laptop from dust is the same in all workshops.

Business risks

The risks of computer business are minimal. Even if you can’t find enough customers, and something doesn’t work out, you can always leave this area of ​​\u200b\u200bactivity. At the same time, you do not have to risk large funds invested in goods, rent a room, etc.

This business is becoming more and more attractive every day. After all, the help of computer specialists is increasingly in demand, and the number of gadgets used by the population is steadily growing. Although in many settlements it is difficult to find a workshop that provides computer services.

Choosing the direction of business development

Computer repair and Maintenance is divided into two parts:

1. Repair of component parts.
2. Software and consulting services.

Sufficient for work technical knowledge and experience in repairing gadgets, allow you to open a business almost from scratch. At first, it is the acceptance of orders and their independent implementation. Thus, you help your friends and develop a client base. In the future, you can open a computer service workshop, become a manager and hire new employees. For such a start, money is not needed, it is enough to have a desire to earn in this area.

You can start a business with work in the field of software and repair of machine blocks. Assistance can be provided in the office, at home or at the client's. For work, only customers will be needed. You can find them by advertising on the Internet or in the local newspaper. Spare parts are purchased from an online store or from a supplier in your city. You can earn by removing viruses, setting up programs, routers, etc. If there is not enough experience to repair any parts, if the sound card or power supply breaks, for example, you can replace them. With experience, it is really possible to perform computer hardware repairs. In addition, it is realistic to carry out their activities as a system administrator on call.

Computer maintenance of equipment of a number of companies does not require the constant presence of specialists at work, such companies turn to the services of specialists as needed. You can cooperate with 5-10 companies at the same time, knowledge and image are important in this scheme.

And the most expensive scheme is the organization of a service center. You can open such a point for repairing computers only if you have sufficient funds and knowledge. First you need to rent a room and purchase a hot air soldering station, consisting of a microscope, tools, tin, solder and Supplies. In addition, you need a computer, an inkjet or laser printer, screwdrivers, miniature vacuum cleaners to clean it, and materials for software diagnostics.

To advertise your services and seriously present your business, you need to create your own website, you can also use free classified ads and offer services competently. It is also important to order promotional business cards with contact information, which it is desirable to give to served customers. Customers who are satisfied with your work will recommend you to their friends and acquaintances.

Staff selection

To expand the business, you need to hire staff. Specialists will repair equipment, and the manager will attract customers. Spare parts should only be purchased from trusted suppliers. Once you start getting stable income, you can register FOP.

Software-only people charge hourly wages, while hardware repairs are paid based on performance.

To organize the activities of the service center, it is necessary to draw up a labor instruction for each specialist, and they must work according to the document provided. It is desirable that employees thoroughly study all the nuances of repairing computer and related equipment.

The development strategy of this center should be based on flexible pricing. Realistically set more attractive prices for repairs and replacements hard drives. Adding a memory chip, etc.

Over time, you can open a small shop at the service center.

Success requires customer service skills to ensure high level customer service, and try to ensure that the client leaves satisfied with the service. To do this, you need not only to do an excellent job, but to show a pleasant and friendly attitude.

Only correctly set priorities will help open this business, clearly organize work and make your business profitable.

Before you start working on the creation of a computer service, you must officially register with the tax office and coordinate your activities with regulatory authorities.

If you plan to open only one computer repair shop, the best thing. LLC should be registered only if more than 2-3 customer service offices are planned.

Advice: You should not work without registering an IP. If you do not pay taxes, you may experience serious problems with government agencies, which will entail huge fines.

Drawing up a business plan

Before you start working on any project, be sure to . It is very important to write down all the points that are related to your future business:

• expenses;
• income;
• risks;
• planning.

If your qualifications are not enough to draw up such a plan, be sure to contact a specialist. The future of the entire business project will depend on this business plan.

Hiring

The most important point in the work of any service center for the repair of computers and related equipment is the professionalism of employees. The best option there will be hiring a few familiar professionals who you know personally.

They will be able to supervise newcomers and check the quality of their work, at first. If this is not possible, all employees must be tested who you will be hiring.

The peculiarities of such a business are that from time to time, employees will have to go on orders (repair with a visit to the house, to the office). In this case, the employee must be tidy, polite and treat with special patience those who do not understand certain points or ask several times.

The knowledge of workers is also important, they must quickly navigate all models of numerous computer devices and be able to quickly repair them. If the work is of poor quality, the client will no longer contact your service.

Advice: to get qualified employees in a short time, you need to contact a special recruitment agency.

Computer service room

Renting a place for the work of the service is one of the easiest points in building such a business. You do not need to look for a particularly attractive office, even semi-basements will do. The main thing is to place an attractive sign above the entrance so that customers can easily find you.

For the office, choose a place that will be easy to reach from anywhere in the city. The ideal option is a place near the metro, closer to the city center.

Finding Clients

Building a client base from scratch takes a significant amount of time. There are several options:

1. Advertising on billboards and flyers. One of the most popular types of advertising of our time, not the most effective, but bearing fruit.
2. Website from detailed information about services. Creating a website, promoting it online will help you attract a large number of customers, the better the site and better price the more clients you will have.
3. Contextual advertising on the Internet. Today it is a very popular way of advertising.
4. Cooperation with electronics companies. If you manage to sign an agreement with such a company, you will receive a constant influx of customers, as you will be serving people who buy equipment of this brand. In this case, the work is paid by the company.

Equipment for work

For successful work, you will need specialized equipment. It can be purchased at electronics stores or ordered abroad. Find out the list from your employees, they know better what exactly they need to repair equipment. Roughly the list is:

• multimeter;
• soldering iron;
• oscilloscope;
• current clamps;
• a vacuum cleaner;
• screwdriwer set;
• tweezers;
• sets of parts for equipment (video cards, keyboards, wiring, motherboards and etc.).

Having a ready-made set of parts in the workshop is very important. Some computer repair companies neglect this point and order parts only when the client has already paid for the work and sent his device in for repair. If the delivery is delayed, and the parts arrive later than the scheduled date, you may lose the client forever, as the repair will be delayed for at least 2-3 weeks.

Decide on a list of services

Before opening, decide on which you will provide. A detailed list can be peeped at competitors. They can also find out the prices that you can ask for such work. It is important not to forget that during a crisis, all people are looking for cheaper options, so they will turn to you if you make the price average or below average by 5-10%.

To attract customers, at first, some service can be made free.

Advice: make a detailed price list in which you list the prices for all services and post it on your website on the Internet, this will seriously reduce the flow of calls to the company on this issue.

Payback

The profitability of a business is very important in order to calculate it, it is necessary to take into account the following costs:

1. Purchase of equipment for repair. About 2 thousand dollars. The cost depends on the quantity and quality of the purchased equipment. Remember that some parts will have to be purchased constantly. Equipment of this type can be purchased on lease, which is profitable and convenient, especially.
2. Room rental. Depending on the location, it's about $400. The closer to the city center, the more expensive. Try to choose the best place, closer to the metro or public transport stops.
3. Advertising company. About 350 dollars. You need to pay for advertising all the time, focus on creating a site and contextual advertising.
4. Utilities, internet, cleaning, etc. About $150-160 per month.
5. Other expenses. This paragraph refers to unforeseen expenses in the office. Usually, it is no more than 200 dollars.

An entrepreneur's initial outlay will be $4,500-$5,000, including employee salaries. It is not difficult to calculate that such an amount will pay off in 5-6 months, the net profit of the service center is about 400-500 dollars per month. It is very important that you can bring customers to you.

The computer repair business is very profitable today and will be profitable for decades to come. Each person has a phone, computer, tablet, which periodically breaks down, which means that he becomes your potential client. and already, in a few years, you will have not one office, but a whole network.

Modern life is hard to imagine without a computer. When something goes wrong with technology, most people want to solve the problem as quickly and efficiently as possible.

Computer repair shops that allow this to be done are in stable demand. What do you need to consider to start such a business?

First steps

Before you open a computer service, you should study the market properly. This is a very competitive but highly demanded field. So there is no need to study the demand, there will definitely be customers. In order for their number to be impressive, you should familiarize yourself with the prices of such firms, the number of such enterprises in the city and the specific area chosen for activity, the range of services provided and their relevance.

So you can understand where exactly to start a business. Computer repair can involve many operations, which ones you plan to perform for clients, and you need to decide in advance. This maximizes your income from the first days.

official registration

Like any other business, computer repair is best done legally, otherwise you will have to face serious fines. You can choose such an organizational and legal form as a sole proprietorship if you plan to fulfill orders on your own and count on a small scale of activity.

But it's better to register as entity. This will allow you to expand your business in the future and hire right amount employees from the very beginning. The services of an incoming accountant will help you deal with the tax inspection and carry out all necessary payments in time.

Recruitment

One of the main conditions for success is right choice workers for your workshop. Employees who will be engaged in the repair of computer equipment must be highly qualified and have work experience. There are many hobbyists on the market who provide their services, but you should focus on quality and professionalism.

In order for the activity to generate additional income, include hiring several programmers in your business plan. Computer repair will not be your only direction, you will be able to provide services for the creation and maintenance of sites on the Internet.

One or two managers will also be required to provide advice and take orders. They will be able to receive new clients both in person and by phone or e-mail. Choose pleasant and non-confrontational people who can win over the client even in a problem situation. Experience in this matter is not so important, the main thing is a responsible attitude to business and the desire to help visitors.

office space

At first, it is possible to work privately, in own apartment. Then you only need to organize a point for receiving and issuing orders, the area for it is quite small. But this is not at all necessary, you can also rent a more spacious room if the business plan allows it. Computer repairs will still be more convenient to carry out on the spot, so as not to engage in constant transportation, for which you will need to hire a car with a driver or constantly use a taxi or even freight.

There is enough room for a reception room in twenty square meters and room for repair work should be a little more, with the expectation that each master will get ten squares. Under such conditions, it will be comfortable for both employees and visitors. By saving on shipping and choosing the right location for the service center, you can get a significant benefit. To increase the flow of customers, rent or acquire territory near computer stores.

Interior design

Perhaps the business plan for a computer repair service center is one of the few that do not necessarily include serious design expenses. The main thing is that the room is cozy and tidy.

When making repairs, it is enough to paint the walls in neutral colors and place in the reception room comfortable sofas or armchairs for people waiting in line. A nice reception desk will complement the interior.

The workshop should also be clean and comfortable. The main attention should be given good lighting, the convenience of tables and a well-organized system for storing parts so that nothing is lost and everything is always at hand. Then the work will be done as quickly as possible and without any difficulties.

Equipment and parts

To carry out repairs, you will need tools such as total and constant power meters, current clamps or a multimeter, an oscilloscope, a soldering iron with a set of various tips and all the elements necessary for it, screwdrivers, tweezers, a vacuum cleaner with the ability to turn on the purge mode.

In addition, you will need some stock of components so that you do not have to order for each repair individual parts. Therefore, purchase different sound, network and video cards in advance. You can negotiate deliveries with wholesale stores or with representative firms of certain common brands. Cooperate with big companies It will also be convenient because you can expand your customer base.

Advertising activity

To attract maximum visitors to your computer equipment service, try to actively engage in marketing. if you have professional master and a constant number of customers, profit will appear steadily anyway, but as a result of advertising, it will grow noticeably.

In order not to lose positions in the market, hold various promotions. For example, you can offer customers discounts for a certain period of time or a specific package of services. If you not only provide computer maintenance services, but also sell components, you can arrange a prize draw. You can also offer a bonus to regular customers. Of course, such actions will require costs, but over time, noticeable profits will be obtained.