Job Responsibilities of a Medical Center Administrator. Job Responsibilities and Functions of an Administrator

This manual can also be used as "Dentistry Administrator Job Description".

Clinic administrator job description

1.1. real job description determines the duties, rights and responsibilities of the administrator of the administrator of the clinic _____________________ (hereinafter referred to as the "enterprise").

1.2. A person with a higher or specialized secondary education is appointed to the position of the clinic administrator.

1.3. Appointment to the position of administrator of the clinic and dismissal from it is carried out in the established current labor law by order of the head of the health care institution.

1.4. The administrator of the clinic reports directly (to the head of the department, deputy chief physician, chief physician)

1.5. The clinic administrator must know:

Laws Russian Federation and other regulations regulating the activities of health care institutions;

Current regulatory and methodological documents regulating the rules of office work and documentation;

Directions of activity of the enterprise and its structure;

Basic Services medical institution, including the price list and the technologies used;

Fundamentals of nosology;

Name and position of the staff of the medical institution;

Distribution of duties between employees of the enterprise;

Rules for conducting telephone conversations and receiving visitors;

Service etiquette and rules of subordination;

Office equipment, communications and cash machine, as well as specialized computer programs;

Rules for compiling and maintaining reports of a medical institution, forms of accounting documents.

1.6. During the absence of the clinic administrator (business trip, vacation, illness, etc.), his duties are performed in the prescribed manner by an appointed person who is fully responsible for their proper performance.

II. Job Responsibilities

Clinic Administrator:

2.1. Answers incoming calls to a medical facility in accordance with the rules of telephone conversations

2.2. Starts a medical record for a patient who first visited a medical facility before the start of the initial consultation

2.3. Concludes an agreement with patients visiting a medical facility for the first time. The contract is filled in 2 copies: one is handed over to the patient; the other is pasted into the patient's medical record.

2.4. Invite the Patient to sit down and wait for the doctor to invite the Patient to come into the office

2.5. Notify the doctor about the arrival of the next patient

2.6. Coordinates the passage of patients to the medical facility

2.7. Records patients for primary and secondary treatment according to the established temporary rules for admission of patients. In the case of an appointment with two specialists, the appointment is made with the assistance of the attending physician.

2.8. Records primary patients in the schedule of appointments for consultations using specialized software.

2.9. Strive to minimize downtime in the doctor's schedule by keeping a tight record and filling the resulting downtime with calls from patients of various categories.

2.10. Conducts telephone conversations with patients with the aim of inviting for preventive examination of patients who applied for services to a medical institution, as well as calling patients who have not completed the full course of treatment.

2.11. Conducts telephone conversations with patients in order to confirm the patient's appointment with a doctor. Confirmation of the appointment is carried out the day before the patient's appointment (in the evening from 16.00 to 20.00)

2.13. Leads electronic journal registration of insurance patients.

2.14. Collect cards of patients scheduled to see a doctor the next day. Card selection is carried out daily in the evening from 16-00 to 18-00 hours

2.15. Organizes the exchange of necessary information within the staff of the medical institution.

2.16. Carries out the calculation of patients with the issuance of checks to them.

2.17. Controls the safety of documents and cash registers

2.18. Attends meetings of administrators at the time specified by the management of the enterprise

2.19. Controls the cleanliness and order in the lobby, porch and corridors of the medical institution.

2.20. Comes to work early before clinic starts.

2.21. Complies with the rules of safety and industrial sanitation.

The clinic administrator has the right to:

3.1. Make proposals to the management of the enterprise on the optimization and improvement of medical and social assistance, including on issues of their work activities.

3.2. Require the management of the institution to assist in the performance of their duties and rights.

3.3. Receive information from the company's specialists necessary for the effective performance of their duties.

3.4. enjoy labor rights in accordance with Labor Code Russian Federation

III. A responsibility

The clinic manager is responsible for:

4.1. For the proper and timely performance of the duties assigned to him, provided for in this job description

4.2. For the organization of their work and the qualified execution of orders, orders and instructions from the management of the enterprise.

4.3. To ensure that subordinate employees comply with their duties.

4.4. For non-compliance with internal regulations and safety regulations.

For offenses or omissions committed in the course of therapeutic measures; for errors in the process of carrying out their activities, which entailed serious consequences for the health and life of the patient; as well as for violation labor discipline, legislative and regulatory acts administrator medical center may be brought in accordance with applicable law, depending on the severity of the misconduct, to disciplinary, material, administrative and criminal liability.

Job description of the administrator of the medical center[name of company]

This job description has been developed and approved in accordance with the provisions and other legal acts governing labor relations.

1. General Provisions

1.1. The Medical Center Administrator is a professional and reports directly to [title of manager].

1.2. The administrator of the medical center is appointed to the position and dismissed from it by order of [position name].

1.3. The position of the administrator of the medical center is accepted by a person with a higher professional education and at least [value] years of experience in a similar position.

1.4. The administrator of the medical center should know:

Decrees, orders, orders, other guidelines and regulations relating to the activities of the center;

The management structure, the rights and obligations of employees and the mode of their work;

Rules and methods of organizing visitor service;

Types of services provided;

Fundamentals of labor organization and management;

Fundamentals of aesthetics and social psychology;

Basics of labor legislation;

Internal labor regulations;

Rules of sanitary, personal hygiene;

Rules and norms of labor protection, safety and fire protection.

2. Job responsibilities

The Medical Center Administrator is responsible for the following:

2.1. Receiving and distributing phone calls.

2.2. Meeting patients of the medical center.

2.3. Informing clients about the services of the medical center.

2.4. Book an appointment with a specialist.

2.5. Registration of primary medical documentation.

2.6. Maintaining a client base.

2.7. Carrying out settlement and cash operations.

2.8. Taking measures to prevent and eliminate conflict situations.

2.9. Implementation of work on effective and cultural service to visitors, creation of comfortable conditions for them.

2.10. Coordinating the work of doctors and staff.

2.11. Preparation of reporting documentation.

2.12. Work with documents.

2.13. Interaction with insurance companies.

2.14. Implementation of the order of materials for the clinic.

2.15. [Other Job Responsibilities].

3. Rights

The administrator of the medical center has the right:

3.1. For all social guarantees provided for by the legislation of the Russian Federation.

3.2. Receive information about the activities of the center necessary for the performance of functional duties from all departments directly or through the immediate supervisor.

3.3. Submit proposals to management to improve their work and the work of the center.

3.4. Get acquainted with the draft orders of the management relating to its activities.

3.5. Require management to create normal conditions for the performance of official duties.

3.6. Raise your professional qualification.

3.7. Other rights provided for by the labor legislation of the Russian Federation.

4. Responsibility

The Health Center Administrator is responsible for:

4.1. For non-fulfillment, improper fulfillment of the duties provided for by this instruction - within the limits determined by the labor legislation of the Russian Federation.

4.2. For offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil law Russian Federation.

4.3. For causing material damage to the employer - within the limits determined by the current labor and civil legislation of the Russian Federation.

The job description was developed in accordance with [name, number and date of the document].

Head of Human Resources

[initials, last name]

[signature]

[day month Year]

Agreed:

[initials, last name]

[signature]

[day month Year]

Familiarized with the instructions:

[initials, last name]

[signature]

[day month Year]

Job description of the administrator of the medical center (file rating: 2071)

You can download the job description of the administrator of the medical center is free.

Job Responsibilities of a Medical Center Administrator.

I approve

________________________________ (Surname, initials)

(name of the institution, its ________________________

organizational and legal form) (director; other person

authorized to approve

job description)

JOB DESCRIPTION

MEDICAL CENTER ADMINISTRATOR

______________________________________________

(name of institution)

00.00.201_ #00

I. General provisions

1.1. This job description defines the job duties, rights and responsibilities of the administrator of the medical center _____________________ (hereinafter referred to as the "enterprise").

Institution name

1.2. A person with a higher or specialized secondary education is appointed to the position of administrator of a medical center.

1.3. Appointment to the post of administrator of the medical center and dismissal from it is carried out in accordance with the procedure established by the current labor legislation by order of the head of the healthcare institution.

1.4. The administrator of the medical center reports directly to _____________________

(Head of Department,

Deputy Chief Physician

chief physician)

1.5. The administrator of the medical center should know:

Laws of the Russian Federation and other regulatory legal acts regulating the activities of healthcare institutions;

Current regulatory and methodological documents regulating the rules of office work and documentation;

Directions of activity of the enterprise and its structure;

The main services of the medical institution, including the price list and the technologies used;

Fundamentals of nosology;

Name and position of the staff of the medical institution;

Distribution of duties between employees of the enterprise;

Rules for conducting telephone conversations and receiving visitors;

Service etiquette and rules of subordination;

Office equipment, communication facilities and cash register, as well as specialized computer programs;

Rules for compiling and maintaining reports of a medical institution, forms of accounting documents.

1.6. During the absence of the administrator of the medical center (business trip, vacation, illness, etc.), his duties are performed in the prescribed manner by an appointed person who is fully responsible for their proper performance.

II. Responsibilities

Medical Center Administrator:

2.1. Answers incoming calls to a medical facility in accordance with the rules of telephone conversations

2.2. Starts a medical record for a patient who first visited a medical facility before the start of the initial consultation

2.4. Invite the Patient to sit down and wait for the doctor to invite the Patient to come into the office

2.5. Notify the doctor about the arrival of the next patient

2.6. Coordinates the passage of patients to the medical facility

2.8. Records primary patients in the schedule of appointments for consultations using specialized software.

2.9. Strive to minimize downtime in the doctor's schedule by keeping a tight record and filling the resulting downtime with calls from patients of various categories.

2.13. Maintains an electronic register of insurance patients.

2.14. Collect cards of patients scheduled to see a doctor the next day. Card selection is carried out daily in the evening from 16-00 to 18-00 hours

2.15. Organizes the exchange of necessary information within the staff of the medical institution.

2.16. Carries out the calculation of patients with the issuance of checks to them.

2.17. Controls the safety of documents and cash registers

2.18. Attends meetings of administrators at the time specified by the management of the enterprise

2.19. Controls the cleanliness and order in the lobby, porch and corridors of the medical institution.

2.20. Comes to work early before clinic starts.

2.21. Complies with the rules of safety and industrial sanitation.

III. Rights

The administrator of the medical center has the right:

3.1. Make proposals to the management of the enterprise on the optimization and improvement of medical and social assistance, including on issues of their work activities.

3.2. Require the management of the institution to assist in the performance of their duties and rights.

3.3. Receive information from the company's specialists necessary for the effective performance of their duties.

3.4. Enjoy labor rights in accordance with the Labor Code of the Russian Federation

III. A responsibility

The Health Center Administrator is responsible for:

4.1. For the proper and timely performance of the duties assigned to him, provided for in this job description

4.2. For the organization of their work and the qualified execution of orders, orders and instructions from the management of the enterprise.

4.3. To ensure that subordinate employees comply with their duties.

4.4. For non-compliance with internal regulations and safety regulations.

For offenses or omissions committed in the course of therapeutic measures; for errors in the process of carrying out their activities, which entailed serious consequences for the health and life of the patient; as well as for violation of labor discipline, legislative and regulatory legal acts, the administrator of the medical center may be held in accordance with the current legislation, depending on the severity of the misconduct, to disciplinary, material, administrative and criminal liability.

Receive information about the activities of the center necessary for the performance of functional duties from all departments directly or through the immediate supervisor. 3.3. Submit proposals to management to improve their work and the work of the center. 3.4. Get acquainted with the draft orders of the management relating to its activities. 3.5. Require management to create normal conditions for the performance of official duties. 3.6. Improve your professional qualifications. 3.7. Other rights provided for by the labor legislation of the Russian Federation. 4. Responsibility The administrator of the medical center is responsible for: 4.1. For non-fulfillment, improper fulfillment of the duties provided for by this instruction - within the limits determined by the labor legislation of the Russian Federation. 4.2.

Job description of the administrator of the medical center

This job description was developed on the basis of quality management system standards for a medical center (more details here) and the Standards for the work of a medical center / clinic administrator (more details here) JOB INSTRUCTIONS for a medical center / clinic administrator 1. General part. 1.1. The administrator carries out activities within the framework of the following processes and procedures: - "Recording clients for reception"; - “Marketing, work with clients” (more details here); - "Conducting a medical appointment" (more details here); - "Clinic infrastructure management"; - "Documentation and records management"; - "Non-conformity management".

The main task of the administrator is to effectively interact with clients in order to enroll them in the services of the Clinic. 1.2. The Administrator reports directly to the Deputy CEO(Job description of Deputy

Director General - more here). 1.3.

Clinic administrator job description

The administrator of the medical center must know: - the laws of the Russian Federation and other legal acts regulating the activities of healthcare institutions; – current regulatory and methodological documents regulating the rules of office work and documentation; — directions of activity of the enterprise and its structure; - the main services of a medical institution, including the price list and the technologies used; — basics of nosology; - Name and position of the staff of the medical institution; - distribution of responsibilities between employees of the enterprise; - rules for conducting telephone conversations and receiving visitors; - official etiquette and rules of subordination; – office equipment, communication facilities and cash register, as well as specialized computer programs; - rules for compiling and maintaining reports of a medical institution, forms of accounting documents. 1.6.

Important

Monitoring compliance with the technological modes of operation of equipment in technological shops. 1.5. Development and approval of the range of products manufactured by technological shops, its constant quality control, 1.6. Control and organization of the work of a merchandiser in terms of quality. 2. Organization of the process of selling products manufactured in technological shops.

— ensuring the required conditions and necessary equipment for the sale of products, - control of the process of calculation and pricing of manufactured products; - control of the timing of the sale of products; - control of the work of the administrator of the trading floor; – development and monitoring of the completeness of the assortment of the round-the-clock trade department and technological shops. 3.

Job Descriptions

For the organization of their work and the qualified execution of orders, instructions and instructions from the management of the enterprise. 4.3. To ensure that subordinate employees comply with their duties.
4.4. For non-compliance with internal regulations and safety regulations. For offenses or omissions committed in the course of therapeutic measures; for errors in the process of carrying out their activities, which entailed serious consequences for the health and life of the patient; as well as for violation of labor discipline, legislative and regulatory legal acts, the administrator of the medical center may be held in accordance with the current legislation, depending on the severity of the misconduct, to disciplinary, material, administrative and criminal liability.
Head of the structural unit: (signature) (surname, initials) 00.00.201_.

Error 404 page does not exist

Makes copies for issuing the results of the examination to patients, if possible, sends them to e-mail. - Informs patients about the results of the examination. Result: - high-quality maintenance of a file cabinet of medical records; - lack of complaints from patients to the work of administrators.

Attention

Clinic Infrastructure Management process - Timely opening of the clinic in morning time. (see the Standard for opening the Clinic in the document “Standards for the work of the administrator of Medical Clinic LLC innovative technologies“Transformation.

- Responsible for the safety of documentation, cash registers and seals, keys to the entrance to the Clinic. - Checks the readiness for work of all technical means(computer, cash register, telephone; - Checks the completeness of the workplace with advertising materials, necessary forms and documentation, stationery.

Administrator job description

For guilt in causing damage to the Clinic due to non-performance or improper performance of their duties, the Administrator shall be liable liability in the manner and within the limits established by the labor legislation of the Russian Federation. The administrator is responsible for timely notification of a possible lateness to work and good reasons that caused it 5.
Special requirements 5.1. The Clinic Administrator does not use the Clinic's work phone for personal purposes (personal conversations, SMS messages). 5.2. AT working time the administrator does not conduct personal conversations on the phone. 5.3.

The administrator provides meals in specially designated places in the Clinic 5.4. The administrator provides meals in the absence of visitors to the Clinic.

5.5. The Clinic administrator carries out his work on the basis of the approved “Standards for the work of the Clinic administrator. Customer oriented service.
Develop current and long-term plans by extension economic activity enterprises. 2.14. To exercise control over the fulfillment of obligations for the supply of products (nomenclature, quantity, assortment, quality, timing and other conditions of supply). 2.15. Consider claims from consumers, together with a legal adviser, prepare responses to claims, filed lawsuits and send claims to consumers in case of violation of the terms of contracts. 2.16. Develop measures to improve the rationing of the consumption of raw materials, materials and working capital. 2.17. Participate in the selection, placement and training of subordinate personnel. 2.18.

Job description of the senior administrator of the clinic

Ensure that doctors are called to provide medical care if necessary, compliance with the access control and internal regulations in hotel. do not allow unauthorized persons into the hotel, take care of maintaining exemplary cleanliness in the hotel. 2.28. On a daily basis, monitor the compliance of the dislocation of rooms with 11 beds in the hotel, compliance with tariffs for rooms and services provided by the hotel.
2.29. Monitor the exemplary maintenance of all documentation and reporting by duty administrators and floor attendants and require them to carefully prepare for the delivery of shifts and accurate information about all incidents. 2.30. Systematically sum up the results of the work of subordinate personnel, summarize and disseminate the experience of the best employees.
3. Rights The senior administrator has the right to: 3.1. Make decisions within your competence. 3.2.

Job description of the senior administrator of the dental clinic

This manual can also be used as a "job description for a dental administrator". Job description of the clinic administrator 1.1. This job description defines the job duties, rights and responsibilities of the administrator of the clinic administrator (hereinafter referred to as the "enterprise"). 1.2. A person with a higher or specialized secondary education is appointed to the position of the clinic administrator. 1.3. Appointment to the post of administrator of the clinic and dismissal from it is carried out in accordance with the procedure established by the current labor legislation by order of the head of the healthcare institution. 1.4. The administrator of the clinic reports directly (to the head of the department, deputy chief physician, chief physician) 1.5.

Job description of the administrator of the medical center

List of medical records of the registry.

Journal of registration of forms of disability certificates (recording form No. 036-U).
Journal of registration of certificates of incapacity for work.
Journal of registration of prescription forms issued to doctors.
Outpatient medical record (registration form No. 025/U-04).
Coupon of an outpatient patient (registration form No. 025-12/U).
Register of handed out Medical records outpatient.
Register of outpatient cards issued upon request.

Appendix 2 to the order of the KhMAO-Yugra BU "Kondinskaya district hospital” dated 02.02.2015 No. 23 Approximate job description of the administrator Structural unit: registry of the polyclinic of the BU KHMAO-Yugra “Kondinsky district hospital”, at the address Mezhdurechensky, st.

Clinic administrator job description

When the patient first contacts by phone, he records and registers the patient with the obligatory clarification of the information source (where the patient learned about the clinic - record information in the file “customer base”, sheet “customer base”, column “specify where he learned about the clinic”). - Selects a convenient time for the patient and, if necessary, consultations of several specialists, sets the receptions sequentially. He tries to ensure that the client receives the maximum number of necessary consultations in one visit. - Forms an optimal record of patients for initial and repeated consultations in accordance with the corporate standards adopted at the Clinic: tries to minimize downtime in the schedule of doctors by keeping a tight record. - Conducts telephone conversations with patients in order to confirm the patient's appointment with a doctor. Registration is confirmed the day before admission.

Result: client's appointment.

Responsibilities of a clinic administrator

As a rule, such information is placed at the very beginning of the instruction - on the title page in the right upper corner. The standard job description of the administrator of the medical center includes the following sections:

General provisions. This part of the document defines the basic requirements for a candidate for the position of a medical center administrator, including education, work experience, and professional skills.
As a rule, medical education from the administrator is not required. But the ability to work with documents, knowledge of a computer, skills in working with office equipment are welcome. Also to general provisions include the rules for hiring, firing and replacing an employee.
Here, his place in the general organizational and staffing structure of the institution is determined, and the immediate supervisor of the employee is appointed.

The administrator of the clinic must know: - the laws of the Russian Federation and other legal acts regulating the activities of healthcare institutions; – current regulatory and methodological documents regulating the rules of office work and documentation; — directions of activity of the enterprise and its structure; - the main services of a medical institution, including the price list and the technologies used; — basics of nosology; - Name and position of the staff of the medical institution; - distribution of responsibilities between employees of the enterprise; - rules for conducting telephone conversations and receiving visitors; - official etiquette and rules of subordination; – office equipment, communication facilities and cash register, as well as specialized computer programs; - rules for compiling and maintaining reports of a medical institution, forms of accounting documents. 1.6.

Job Descriptions

Receiving and distributing phone calls. 2.2. Meeting patients of the medical center. 2.3. Informing clients about the services of the medical center. 2.4. Book an appointment with a specialist. 2.5. Registration of primary medical documentation.

2.6.

Info

Maintaining a client base. 2.7. Carrying out settlement and cash operations. 2.8. Taking measures to prevent and eliminate conflict situations. 2.9. Implementation of work on effective and cultural service to visitors, creation of comfortable conditions for them.

2.10.

Attention

Coordinating the work of doctors and staff. 2.11. Preparation of reporting documentation. 2.12. Work with documents. 2.13. Interaction with insurance companies. 2.14. Implementation of the order of materials for the clinic. 2.15. [Other Job Responsibilities].

3. Rights The administrator of the medical center has the right to: 3.1. For all social guarantees provided for by the legislation of the Russian Federation. 3.2.

have an appropriate appearance: wear a medical gown, wear your name badge, have a neat manicure, makeup, hairstyle, clothes;
observe the principles of ethics and deontology;
conduct a conversation with visitors in any situation politely, correctly, with due patience and respect for the visitor;
at the time of the visitor's request, follow the rules of the meeting: greet, give your name, patronymic and position, clarify the purpose of visiting the BU KHMAO-Yugra "Kondinsky District Hospital", help to get used to the environment;
comply with the rules of communication: conduct a conversation with the employees of the BU KHMAO-Yugra "Kondinsky District Hospital", only related to the performance of their duties and production activities, do not discuss or use information obtained in the performance of official duties in accordance with Art.

Job description of the administrator of the registry of the polyclinic sample

Confirmation of the appointment is carried out the day before the patient's appointment (in the evening from 16.00 to 20.00) 2.12. Conducts mailing lists to regular patients with information on various areas of work of the medical institution 2.13. Maintains an electronic register of insurance patients. 2.14.

Collect cards of patients scheduled to see a doctor the next day. The selection of cards is carried out daily in the evening from 16-00 to 18-00 hours 2.15. Organizes the exchange of necessary information within the staff of the medical institution.
2.16. Carries out the calculation of patients with the issuance of checks to them. 2.17. Controls the safety of documentation and cash registers 2.18. Attends meetings of administrators within the time specified by the management of the enterprise 2.19. Controls the cleanliness and order in the lobby, porch and corridors of the medical institution.
2.20. Comes to work early before clinic starts. 2.21.
The administrator of the medical center must know: - the laws of the Russian Federation and other legal acts regulating the activities of healthcare institutions; – current regulatory and methodological documents regulating the rules of office work and documentation; — directions of activity of the enterprise and its structure; - the main services of a medical institution, including the price list and the technologies used; — basics of nosology; - Name and position of the staff of the medical institution; - distribution of responsibilities between employees of the enterprise; - rules for conducting telephone conversations and receiving visitors; - official etiquette and rules of subordination; – office equipment, communication facilities and cash register, as well as specialized computer programs; - rules for compiling and maintaining reports of a medical institution, forms of accounting documents. 1.6.

A person who has a higher or secondary specialized vocational (humanitarian) education and at least 5 years of work experience is appointed to the position of administrator. 1.6. During the absence of the administrator, his duties are performed in accordance with the established procedure by an appointed specialist who is fully responsible for their proper performance. 2. Functional responsibilities. 2.1. The process of "Recording clients for an appointment": - Answers incoming calls to the Clinic, in accordance with the rules of telephone conversations, using speech standards (see.

“Standards of work of the administrator of the Clinic. Customer-Oriented Service (read more here). - Kindly advises visitors on issues related to the services provided by the Clinic medical services and the order in which they are provided. - Gives information to patients about the mode and work schedule of the Clinic and its leaders and doctors.

The administrator is responsible for:
1. clear and timely fulfillment of the duties stipulated by this job description;
2. compliance with the rules of the meeting and the rules of communication;
3. compliance with the rules of internal labor regulations;
4. compliance with the rules of safety and labor protection;
5. compliance with fire safety rules;
6. observance of labor and performance discipline;
7. disclosure of information constituting a medical secret;
8. non-compliance federal law"On the protection of personal data".