Job description quality manager

APPROVE
CEO
Surname I.O. ________________
"________" _____________ 2013

1. General Provisions

1.1. The quality manager belongs to the category of managers.
1.2. The position of quality manager is assigned to a person with a higher economic Education and at least one year of similar work experience.
1.3. The quality manager is appointed to the position and dismissed from the position in the established current labor law by order CEO.
1.4. The quality manager must know:
— resolutions, orders, orders, other governing and regulatory documents relating to the work of the company;
- the rights and obligations of employees and the mode of their work;
- internal rules work schedule;
— rules and norms of labor protection; safety regulations, industrial sanitation and hygiene, fire safety.
1.5. The quality manager is guided in his activities by:
— legislative acts RF;
— The Charter of the company, the Internal Labor Regulations, other regulations companies;
- orders and directives of the management;
- this job description.

2. Job responsibilities of the quality manager

The quality manager has the following job responsibilities:

2.1. Participates in the preparation for certification for compliance with the requirements of ISO 9001 and subsequent periodic inspection control.
2.2. On behalf of the head of the department, he participates in interaction with certification bodies and consulting firms on issues related to the quality management system.
2.3. Participates in the preparation of draft administrative and normative documents company (including QMS documents).
2.4. Participates in the preparation of a plan for internal audits of company departments.
2.5. Participates in the preparation of internal audit programs, as well as bringing the audit program to stakeholders.
2.6. Participates in internal audits of company divisions as an internal auditor.
2.7. Prepares draft reports on conducted audits.
2.8. Participates in the collection and systematization of information necessary for the analysis of the QMS by top management.
2.9. Participates in the analysis of information and drafting reports on the functioning of the QMS processes and the effectiveness of the QMS in general.
2.10. Ensures the implementation of measures to maintain the competence of the company's internal auditors.
2.11. On behalf of the head of the quality department, he participates in the training of internal auditors of the company.
2.12. Carries out consulting and methodological work with personnel on QMS processes and issues established by the head of the department.
2.13. On behalf of the head of the department, he participates in the work of collegiate bodies, the results of which affect the work of the QMS.
2.14. Performs one-time service tasks, instructions and instructions of the General Director, executive director within the scope of the quality manager.

3. Rights of the quality manager

The quality manager has the right to:

3.1. Receive information, including confidential information, to the extent necessary to solve the assigned tasks.
3.2. Make proposals for improving the work related to the responsibilities provided for in this instruction.
3.3. Within the limits of his competence, report to his immediate supervisor about all the shortcomings identified in the course of his activities and make proposals for their elimination.
3.4. Require the management of the enterprise to assist in the performance of its official duties and right.

Quality manager job description
APPROVE
CEO
Surname I.O. ________________
"________"_____________ ____ G.
1. General Provisions
1.1. The quality manager belongs to the category of managers.
1.2. A person with a higher economic education and at least a year of similar work experience is appointed to the position of quality manager.
1.3. The quality manager is appointed to the position and dismissed from the position in accordance with the procedure established by the current labor legislation by order
1.4. The quality manager must know:
- resolutions, orders, orders, other governing and regulatory documents relating to the work of the company;
- the rights and obligations of employees and the mode of their work;
- internal labor regulations;
- rules and norms of labor protection; safety regulations, industrial sanitation and hygiene, fire safety.
1.5. The quality manager is guided in his activities by:
- legislative acts of the Russian Federation;
- the Charter of the company, the Internal Labor Regulations, other regulatory acts of the company;
- orders and directives of the management;
- this job description.

2. Job responsibilities of the quality manager

The quality manager has the following job responsibilities:
2.1. Participates in the preparation for certification for compliance with the requirements of ISO 9001 and subsequent periodic inspection control.
2.2. On assignment, participates in interaction with certification bodies and consulting firms on issues related to the quality management system.
2.3. Participates in the preparation of draft administrative and regulatory documents of the company (including QMS documents).
2.4. Participates in the preparation of a plan for internal audits of company departments.
2.5. Participates in the preparation of internal audit programs, as well as bringing the audit program to stakeholders.
2.6. Participates in internal audits of company divisions as an internal auditor.
2.7. Prepares draft reports on conducted audits.
2.8. Participates in the collection and systematization of information necessary for the analysis of the QMS by top management.
2.9. Participates in the analysis of information and drafting reports on the functioning of the QMS processes and the effectiveness of the QMS in general.
2.10. Ensures the implementation of measures to maintain the competence of the company's internal auditors.
2.11. On behalf of the head of the quality department, he participates in the training of internal auditors of the company.
2.12. Carries out consulting and methodological work with personnel on QMS processes and issues established by the head of the department.
2.13. On behalf of the head of the department, he participates in the work of collegiate bodies, the results of which affect the work of the QMS.
2.14. Performs one-time service tasks, instructions and instructions of the General Director, Executive Director, included in the scope of the Quality Manager.

3. Rights of the quality manager

The quality manager has the right to:
3.1. Receive information, including confidential information, to the extent necessary to solve the assigned tasks.
3.2. Make proposals for improving the work related to the responsibilities provided for in this instruction.
3.3. Within the limits of his competence, report to his immediate supervisor about all the shortcomings identified in the course of his activities and make proposals for their elimination.
3.4. Require the management of the enterprise to assist in the performance of their duties and rights.
4. Responsibility of the quality manager
The quality manager is responsible for:
4.1. Failure to perform and / or untimely, negligent performance of their duties.
4.2. Failure to comply with current instructions, orders and orders for conservation trade secret and confidential information.
4.3. Violation of the internal labor regulations, labor discipline, safety regulations and fire safety.
4.4. Offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil law Russian Federation.
4.5. Causing material damage - within the limits determined by the current labor and civil legislation of the Russian Federation.

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Our catalog of sample documents, contract forms and job descriptions is collected in this section

QUALITY MANAGER JOB INSTRUCTIONS

QUALITY MANAGER JOB INSTRUCTIONS __________________________ I APPROVE (name of organization, enterprise, institution) ___________________________ (director, other official authorized to approve the job description) JOB INSTRUCTIONS ___________________________ (signature) (explanation _________ N ___________ signatures) Place of publication ________________________________ (date) QUALITY MANAGER I. GENERAL PROVISIONS 1.1. The quality manager belongs to the category of managers, is hired and dismissed from work by order of the director of the enterprise on the proposal of _______________________________________ _________________________________________________________________. 1.2. A person who has a higher professional education in the specialty "Management" and work experience in the specialty in the field of quality management for at least 3 years or a higher professional education, special training in the field of quality management and work experience in the specialty for at least 5 years is appointed to the position of quality manager , of which at least 2 years in the field of quality management. 1.3. The quality manager reports to _________________________ _________________________________________________________________. 1.4. In his activities, the quality manager is guided by: - ​​normative documents in the field of quality management; - teaching materials relating to relevant issues; - the charter of the enterprise; - labor regulations; - orders and instructions of the director of the enterprise (immediate supervisor); - this job description. 1.5. The quality manager should know: - legislative and regulatory legal acts regulating activities in the field of quality management; - international and interstate standards, European rules, directives and norms that establish requirements in the field of quality assurance; - methodological and other guidance documents of the enterprise for planning and quality control, analysis of quality costs; - quality management system, prospects for the development of the enterprise; - the procedure for developing long-term and short-term plans in the field of quality management, R&D plans to improve the quality of products; - methodology for motivating quality work; - fundamentals of economics, organization of production, labor and management; - advanced domestic and foreign experience in achieving high quality indicators; - basics of labor legislation; - rules and regulations of labor protection and safety. 1.6. During the absence of the quality manager, his duties are performed in the prescribed manner by the appointed deputy, who is fully responsible for the proper performance of the duties assigned to him. II. FUNCTIONS The following functions are assigned to the quality manager: 2.1. Organization of work on quality management at the enterprise. 2.2. Organization of staff training, staff development. 2.3. Managing subordinate employees. 2.4. Ensuring healthy and safe working conditions for subordinate performers, monitoring their compliance with the requirements of legislative and regulatory legal acts on labor protection. III. OFFICIAL DUTIES To perform the functions assigned to him, the quality manager must: 3.1. Carry out the organization of work on quality management in the enterprise. 3.2. Manage the activities of the company's divisions to meet the requirements of the quality management system. 3.3. Organize the development of long-term and short-term plans for the development of the enterprise in the field of management of work to ensure and improve the quality of research and development work (R&D) aimed at improving the quality and competitiveness of products. 3.4. Manage work to analyze the causes of defects, violations technological processes, deterioration in the quality of work, the release of low-quality products and the development of proposals for their elimination. 3.5. Organize the development of measures to improve the quality of products and monitor their implementation. 3.6. Coordinate the development of predictive indicators for improving the quality of products for the future. 3.7. Organize and participate in the development of regulatory and methodological documents in the field of quality management. IV. RIGHTS Quality Manager has the right to: 4.1. Get acquainted with the draft decisions of the company's management in the field of quality management. 4.2. Participate in the discussion of issues related to the performance of their duties. 4.3. Submit proposals to improve the performance of the enterprise for consideration by the management. 4.4. Sign and endorse documents within their competence. 4.5. To interact with the heads of all structural divisions of the enterprise, to obtain the necessary (for production purposes) information and documents. 4.6. Make proposals for the promotion or imposition of penalties on employees subordinate to him. 4.7. Require the management of the enterprise to assist in the performance of their duties and rights. V. RESPONSIBILITIES The quality manager is responsible for: 5.1. For non-fulfillment (improper fulfillment) of their official duties provided for by this job description, to the extent determined by the current labor legislation. 5.2. For offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation. 5.3. For causing material damage - within the limits determined by the current labor, criminal and civil legislation. Head of the structural _________ _____________________ subdivision (signature) (signature)

Quality manager- a specialist who not only reveals marriage in finished products, but creates conditions within the company under which the production of defects is impossible in principle. To do this, he correctly distributes and coordinates production processes and makes suggestions for their improvement. This job description quality manager will help to properly regulate the activities of this important specialist.

Quality manager job description

APPROVE
CEO
Surname I.O. ________________
"________"_____________ ____ G.

1. General Provisions

1.1. The quality manager belongs to the category of managers.
1.2. A person with a higher economic education and at least a year of similar work experience is appointed to the position of quality manager.
1.3. The quality manager is appointed to the position and dismissed from the position in accordance with the procedure established by the current labor legislation by order of the general director.
1.4. The quality manager must know:
- resolutions, orders, orders, other governing and regulatory documents relating to the work of the company;
- the rights and obligations of employees and the mode of their work;
- internal labor regulations;
- rules and norms of labor protection; safety regulations, industrial sanitation and hygiene, fire safety.
1.5. The quality manager is guided in his activities by:
- legislative acts of the Russian Federation;
- the Charter of the company, the Internal Labor Regulations, other regulatory acts of the company;
- orders and directives of the management;
- this job description.

2. Job responsibilities of the quality manager

The quality manager has the following job responsibilities:

2.1. Participates in the preparation for certification for compliance with the requirements of ISO 9001 and subsequent periodic inspection control.
2.2. On behalf of the head of the department, he participates in interaction with certification bodies and consulting firms on issues related to the quality management system.
2.3. Participates in the preparation of draft administrative and regulatory documents of the company (including QMS documents).
2.4. Participates in the preparation of a plan for internal audits of company departments.
2.5. Participates in the preparation of internal audit programs, as well as bringing the audit program to stakeholders.
2.6. Participates in internal audits of company divisions as an internal auditor.
2.7. Prepares draft reports on conducted audits.
2.8. Participates in the collection and systematization of information necessary for the analysis of the QMS by top management.
2.9. Participates in the analysis of information and drafting reports on the functioning of the QMS processes and the effectiveness of the QMS in general.
2.10. Ensures the implementation of measures to maintain the competence of the company's internal auditors.
2.11. On behalf of the head of the quality department, he participates in the training of internal auditors of the company.
2.12. Carries out consulting and methodological work with personnel on QMS processes and issues established by the head of the department.
2.13. On behalf of the head of the department, he participates in the work of collegiate bodies, the results of which affect the work of the QMS.
2.14. Performs one-time service tasks, instructions and instructions of the General Director, Executive Director, included in the scope of the Quality Manager.

3. Rights of the quality manager

The quality manager has the right to:

3.1. Receive information, including confidential information, to the extent necessary to solve the assigned tasks.
3.2. Make proposals for improving the work related to the responsibilities provided for in this instruction.
3.3. Within the limits of his competence, report to his immediate supervisor about all the shortcomings identified in the course of his activities and make proposals for their elimination.
3.4. Require the management of the enterprise to assist in the performance of their duties and rights.

4. Responsibility of the quality manager

The quality manager is responsible for:

4.1. Failure to perform and / or untimely, negligent performance of their duties.
4.2. Failure to comply with applicable instructions, orders and orders for the preservation of trade secrets and confidential information.
4.3. Violation of internal labor regulations, labor discipline, safety regulations and fire safety.
4.4. Offenses committed in the course of carrying out their activities - within the limits determined by the current administrative, criminal and civil legislation of the Russian Federation.
4.5. Causing material damage - within the limits determined by the current labor and civil legislation of the Russian Federation.

The role is the same in most companies. This position was conceived as the position of "top management representative" for the quality management system (, - ed.) in accordance with ISO 9001 (2008 - ed.). But now, with the advent new edition standard (2015 - ed.), the requirement to introduce a quality representative into the organizational mechanism was removed. Are there any that have a connection with the work of a quality manager? In this article, we will look at what are the requirements of the updated QMS and how should they be implemented?

What in ISO 9001:2015 can be considered as requirements for a company's quality manager?

Let's say right away that there are no direct requirements addressed to specialists in the quality of an enterprise in the standard. But there are many obligatory types activities that fit very well with the traditional functionality of quality managers. If you are reading this material to understand what a quality manager does and check the “done” box, then the following types of work can be included in the job descriptions of the manager himself or team members interacting with him directly:

• understanding the needs of stakeholders: Clause 4.2 of ISO 9001 requires companies that . Customers, suppliers... Then you need to - according to the standard - to formulate what the requirements of these interested parties are for the results of the enterprise. The implementation of this task and keeping the collected data up to date is already the usual mission of a quality manager;

• implementation and continuous improvement of QMS processes: if the company has already identified its business processes and their interconnections, implemented QMS processes, in response to 4.4, now it is necessary to map the course of processes in order to track the effect of changes in the system. Support for debugging processes after the implementation of the quality system is a function of many quality managers;

• customer orientation and product compliance: when we study the requirements in terms of consumer orientation from clause 5.1.2, it becomes necessary to identify and opportunities that can affect the conformity of the product. Management of risks and opportunities in practice can be entrusted to the quality manager. The standard goes further on this point in clause 6.1 of the standard;

• responsibility and authority in the QMS: Section 5.3 requires that a large number activities, including ensuring compliance with the QMS, processes that guarantee customer orientation, reporting reliable information about the results of the system - all this is in the field. Management for this distributes responsibility and authority. Many of these jobs, in which management must demonstrate leadership, have a quality manager in charge;

• quality objectives: (6.2), the report of the situation in this aspect is another traditional role of the quality manager. The presence of one specialist to whom similar functions are reduced great idea, as this better guarantees the overall focus of all activities that are related to quality objectives.

• internal and external communication: feedback with customers (7.4) is easiest to deal with if you have one quality contact. And such a person in the enterprise is often the quality manager. If your situation is described here, then customers always know who to call if a problem occurs. No precious time wasted searching the right person for negotiations. This is also good for the internal "kitchen" of the company, as it will only be beneficial if employees know who to contact specifically for a certain type of questions, in particular, regarding the QMS. - an ideal candidate for the role of a single contact;

• production and provision of services: subsection ISO 9001 8.6 tells us that we must have preliminary requirements for the results of the work in order to check with them what happened and understand that it turned out exactly what we needed. People who conduct similar activities in organizations, as a rule, report to the quality manager. Thus, he becomes responsible for such operations.

• management and planning of internal audits: Of all the requirements of the ninth section of ISO 9001, the provisions related to performance evaluation, management requirements are most easily integrated with the responsibilities of a quality manager. Here again the old argument works: if you assign these powers to one person, then resources will be better concentrated and focused;

• nonconformities and corrective actions: no surprise that quality managers are responsible for requirements 10.2 for processing. With one owner, these processes, which are used throughout the organization, can be more easily managed, uniform procedures will be applied throughout the company, leading to the implementation of best practices in the work.

To learn more useful information about the work of top management quality representatives in the light of the emergence of ISO 9001:2015, you can in our article " What is the fate of the senior quality management representative in connection with the advent of ISO 9001:2015?».

Do you need a quality manager to meet the requirements of ISO 9001:2015?

As we have already said, there are no direct requirements in the standard that you must have a quality manager. However, the tasks listed above are mandatory under ISO 9001. And their implementation fits very well with the traditional responsibilities of quality managers in organizations. Just remember that if you still have a separate quality specialist, this does not mean that all tasks fall on him in general. needs the support of all members of the top management of the enterprise. The presence of a quality manager does not replace the participation of top management in solving quality system problems. It doesn't matter how good a manager you can find.

Translation: employee of the "United Standard" Valentin Rakhmanov.

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