Hotline and other ways to file a complaint with housing and communal services. 24-hour utility hotlines - what are they for, main numbers and type of assistance Cleaning hotline phone

If a person believes that the housing and communal enterprise violates the rules or does not fulfill its obligations, then in this case the person can call the 24-hour hotline number. With the help of such a call, you can make a complaint, which will then be considered by the Prosecutor General's Office. With the help of our article, you will learn about why a hotline is needed and what are the main numbers for solving housing and communal services problems.

Main housing and communal services hotline numbers

Today there is a large number of hot numbers of housing and communal services, with the help of which you can file a complaint against employees of a housing and communal enterprise. The reasons for filing a complaint may be different - it may be the incorrect provision of utilities, delay in payment, overpricing for housing and communal services, and so on. It should be understood that there is not one, but several federal numbers Housing and communal services. Different regions can create their own emergency lines to solve communal problems. Most housing and communal services rooms are free of charge, and you can complain about them to utilities around the clock. There are similar services not only in Russia, but also on the territory of Ukraine, Belarus, and so on.

Let's list the main phone numbers of housing and communal services hotlines:

• 8 800 700 88 00 is the direct hotline of the Accounts Chamber of the Russian Federation. This phone is federal, so residents of all regions of Russia can call it. You can call the Accounts Chamber on such issues - inflated tariffs, failure by employees of the housing and communal services enterprise to fulfill their obligations, and so on. This phone number is the main one, and you can call it from 9 am to 6 pm (no weekends). If the hotline employee considers that your case is worthy of consideration, then after your appeal, a complaint will be drawn up, which will be sent to Prosecutor General's Office for verification.
• 8 800 700 89 89 - this is a direct hotline of the Fund for Assistance to the Reform of the Housing and Utilities Commission (FSR Housing and Public Utilities). This phone is federal, so all residents of Russia can call on it. FSR Housing and Public Utilities is a state organization whose competence is to consider such complaints - incorrect calculation of mandatory monthly payments, refusal of employees of the housing and communal services organization to fulfill their obligations, delay in payment receipts, and so on. After filing a complaint, the FSR housing and communal services employees must conduct an investigation, and if violations are found, the FSR can go to court to protect the rights of the injured person.
• +7 495 777 77 77 is a hotline of the Moscow service that deals with housing problems. After the call, you must select the type of complaint - after that you will be transferred to an operator who deals with solving problems of your type. This number is valid only on the territory of the Moscow region.
• +7 812 576-24-25 and +7 812 576 24 28 are the numbers of St. Petersburg services that deal with housing and communal services problems. During the call, you must select the question that interests you; after that you will be switched to the operator you need. Calling this number makes sense only for residents of the Leningrad region.
• 8 800 700 89 89 is federal Service, which is engaged in advising citizens on savings. This number cannot be used to file a complaint, but it can be used to find out how to save on electricity, heating, water, gas, and so on. All residents of the Russian Federation can call on it.

Conclusion

Now you know what a 24-hour utility hotline is. Let's summarize. If a person believes that the employees of the housing and communal services company treated him unfairly (inflated tariffs, failure to fulfill his obligations, delayed payment, and so on), then in this case he can file a complaint. Complaints can be filed through the hotline of the housing and communal services. Federal hotlines for filing a complaint are the number of the Accounts Chamber, the number of the FSR housing and communal services, and so on. There are also regional emergency lines through which you can file a complaint against housing and communal organizations (they operate in all major cities). There are lines that advise citizens on the provision of services and savings.

Good afternoon, Dear friends. In this article, we will talk about how the hotline for housing and communal services works, what questions you can ask there, whether there are similar lines in the regions. Yes, such a line exists and operates.

Any resident of our country can call 8 800 700 89 89 or describe a problem on the website of the Housing and Utilities Reform Assistance Fund related to the field of housing and communal services, such as the provision of utilities, the eligibility of certain actions of the management company (MC) or HOA, tariffs and so on.

What is FSZhKH

If you think that your question is not global enough, and local authorities can also answer it, then regional hotlines for housing and communal services in the mayor’s office or under the governor’s administration also work. But it's better to call work time in order to quickly resolve any issue. The SRZhKH Fund was created after the publication federal law No. 185-FZ of July 21, 2017 "On the Fund for Assistance to the Reform of the Housing and Communal Services".

Basically, the fund is engaged in state financing of capital repairs of apartment buildings, as well as the elimination of emergency housing and the relocation of residents to new apartments.

The Foundation will help everyone

Another line

If you are interested in raising tariffs for housing and communal services, or have comments and suggestions on this topic, you can contact the hotline of the Civic Chamber of the Russian Federation at 8 800 700 88 00. It is better to call from 9-00 to 18-00 Moscow time. The phone works seven days a week. If in your region tariffs for communal services are increased above the specified size of the limit index, then call here - they will definitely help you. Copies of your appeals go to the Prosecutor General's Office for verification and to the Accounts Chamber.

What issues are being addressed

Many appeals concern issues of registration and residence, when citizens do not live where they are registered. As a result, other apartment owners are not happy: it turns out that they pay for themselves and for that guy who is not registered in this particular house. And this is a very sore point for Russia - in our country, a significant part of the population does not live at the place of registration. And since payments for a communal apartment are growing every year, this situation upsets. Someone may argue that the problem can be solved if you put apartment meters on the water. So the common house needs will not go anywhere: if you pay less on the meters, then the difference between the Criminal Code or the HOA will be taken, winding up the missing property for the maintenance of the common house, again out of your pocket.

Questions are different

It is often asked why heating season ends, for example, on April 15, and payment for heating is taken for the whole month. Yes, gentlemen, such a heat metering system has long been criticized, but so far things are still there. If the MKD is not equipped with general house heat meters, then you will have to pay not according to the fact of its consumption, but according to the standard that is set for a month, and no one will recalculate anything in your favor. It is especially disappointing when the heating is turned off, for example, on May 6th. You are sitting, freezing, because it is another cold snap outside, and at the same time you know for sure that you will pay for heating in full in May.

Many questions are asked about subsidies for public utilities: when there is a rent debt, local officials simply kick the unfortunate, instead of working out the issue of reforming the debt and issuing a subsidy to those in need. You have to complain. Many residents of the first and second floors of high-rise buildings are charged for using elevators, although they do not use them. The law clearly states that the service must be provided and used, but where, pray tell, should the residents of the lower floors go? Chase pigeons on the roof? To questions in the Criminal Code or the HOA they say - this is the instruction and they don’t want to do anything. One desperate woman even wrote a statement to the Strasbourg Court of Human Rights about this.

AT Soviet time we never heard of hotlines, but desired numbers telephones were always at hand, and to call the right specialist, and to solve any issue was not a problem. And now he sits in best case, the dandelion girl, writes down your question and solves nothing. At worst, you will listen to long beeps or run into an answering machine. No, sooner or later you will receive an answer, but not always to the question you asked.

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