The tablet freezes and does not turn off: recommendations for solving the problem. How to start the tablet after a crash

As a rule, your favorite gadget works smoothly, delighting its owner with its full functionality. True, any system can fail sooner or later, which will definitely lead to a complete freeze of the tablet. And this cannot but upset its user. And of course, the very first question that comes to mind of the victim who the tablet freezes - "What to do?".

Since such problems periodically arise for all owners of such devices, first of all, it makes sense to read the recommendations of users who have already dealt with this.

1. Turn off and on

The most common advice in such a situation is to simply reboot the device. To do this, you can simply try to turn off for five minutes, and turn on the tablet by holding the Power button. Or try to find the Reset button on it - by pressing it with any sharp object, you can restart the gadget.

2. Remove accessories

Another frequently encountered recommendation is to extract the add-ons built into the device. These include a memory card, gadget battery. After waiting a few minutes, it all downloads back to the tablet and another attempt is made to turn it on.

3. Hard reset reboot

If none of the above gave the desired result, you can try to go to the toughest procedure for rebooting the tablet. It is called Hard Reset. In case of a non-standard situation, for example, the tablet operating system has failed, manufacturers provide a certain key combination. And, if the user simultaneously presses them in a certain sequence, the favorite gadget will come back to life again. This is called Hard Reset.

It is only worth remembering that this kind of reboot will destroy all the user's personal files from the device:

  • contacts
  • programs

In addition, before pressing the key combination for HARD RESET, you must remove the memory card from the tablet. Theoretically, it is assumed that in the process of hard reboot, it does not take part in any way. However, in practice, there were such situations that the file system of the memory card also fell under the action, and it began to function again only after total formatting.

So, if in the course of work the tablet freezes, what to do with him in such a situation, described above. And if recommendations and advice helped you, press the "Like" button and tell your friends how to find a way out in such situations.

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Due to a hardware failure or software failure, the tablet may freeze and not respond to user actions. This may indicate both a serious breakdown of the device, and a minor failure that you can quickly fix on your own without much loss.

Possible causes of failure

Most often, users of older devices face this problem, as the operating system and hardware wear out over time and may start to work incorrectly. If you encounter this problem early on in using your device, chances are you bought a defective device. Hand it over under warranty for diagnostics and demand the elimination of the problem, or a refund / exchange of the tablet.

Also, do not forget that the user himself may be to blame for some problems. For example, you could introduce viruses to the device and / or somehow damage it mechanically during use. In this case, you will most likely be denied warranty service.

Consider options for returning the device to life.

Option 1: Try to Force Power On

Provided that the tablet does not respond to the usual pressing of the power button, you can force it to work in a "forced" manner. To do this, simply hold down the power button for 10-15 seconds. If this is some kind of small system failure, then the tablet should show signs of life and turn on. It may take a little longer to turn on normally and / or slow down the first time after turning on, but soon everything should be fine.

If the problem recurs too often, but it is also easily solved, then it is recommended to contact the service center, or scan Android for viruses. Any delay in such cases can result in unpleasant consequences.

Option 2: Performing a forced reboot

If the tablet does not respond to a long press of the power button at all, then try to start it using the boot menu. It can be called up by long pressing the power button and one of the volume buttons (which button you need to hold depends on the device model). You need to hold these buttons in the same way for 10-15 seconds.

The device should vibrate, after which you will see a logo in the form of a disassembled Android. Then a special menu will appear, similar to the BIOS in conventional computers. In most cases, the sensor in these menus will not work, so you have to control using the volume keys (switching between menu items). To select any item, you need to use the power key.

In this menu, select the item "reboot system now". The system should reboot and work more or less normally. However, if serious problems are found on the device, then the OS will start in safe mode, where you can find the problem and solve it without any problems. But do not forget that the functionality of the OS in this case is very limited, for example, the device cannot access the global network.


Also Read: How to Exit Safe Mode on Android

Option 3: Charge your device

With a complete lack of charge in the battery, the device may not show any signs of life at all (not even vibrate when you try to turn it on). In this case, just put it on charge and wait a couple of hours.

This option does not always help, especially if the device was almost fully charged a couple of minutes ago and turned on normally. However, if you try to restore its performance in some of the ways suggested in the instructions, it is recommended to fully charge the device.

If during charging the charge indicator does not even light up, then this may indicate serious problems with the battery. Take the tablet to a service center for diagnosis and repair.

Option 4: Find and fix viruses

While using the device, viruses could get on it, which caused a system failure. But since you can't turn on the tablet, you'll have to use your computer to scan the device.

You will have to connect the tablet via a USB cable, because if you do this via Wi-Fi, then it is not a fact that you can start scanning the tablet with an antivirus program. After connecting, refer to this instruction (the instruction is considered on the example of Windows Defender - the standard antivirus of Windows OS):

Option 5: Factory Reset

This option is the most extreme, as it implies the loss of all user data and settings. Before starting the reset procedure, it is recommended to remove all SD cards and SIMs from the device, as the data on them may also be affected.

The universal instruction for resetting settings on Android devices is as follows:

In theory, you can restore old user information, but for this you will have to use special utilities and / or specialist services. And not the fact that it will be possible to recover all the data.

Option 6: Fixing the power button

If you tried to turn on the tablet in one of the previous ways, but the device did not show any signs of life, then there is a possibility that the power button is broken. In this case, the tablet will have to be carried to a service center.

Provided that the warranty is still active, the repair will be completely free. However, if during the diagnostics it is found that the button breaks due to your fault, then the warranty conditions will be canceled, therefore, you will have to pay for the repair.

Option 7: Screen Replacement

It also happens that the device itself is fully functional and turns on / off normally. But the screen may be broken or damaged. Even if you did not beat or scratch it, poor assembly or inaccurate use could lead to the contacts moving away, which led to the inability to turn on the screen.

Replacement, again, can be made under warranty, if the period has not yet expired. But do not forget that if you are the culprit of the breakdown, then you will most likely be denied warranty service.

Fortunately, sometimes the screen does not need to be changed, as it is enough to simply reattach it to the main structure. This may be due to design features and poor assembly. However, fixing screen mount problems is much faster and less expensive than a complete screen replacement.

Option 8: Replacing the battery

Over time or due to a manufacturing defect, the battery may be significantly disrupted, which will make it impossible to turn on the tablet. Usually, this will be preceded by a long battery charge and its rapid discharge. If you notice these signs, it is recommended to immediately contact a specialist, as tightening can turn into serious problems.

If you are sure that the tablet does not turn on for this reason, then try putting it on charge for a couple of days and turning it on again (if necessary, use one of the turn-on options described above). But even if you manage to turn on the device after that, then try to take it to a service center (especially if the warranty is still valid).

The price of repairs can vary greatly depending on the rates of the service center, the severity of the breakdown and the presence of a valid warranty. For example, if the battery is fine, but the contacts are damaged, then the repair cost will be much lower than if you need to completely change the battery.

In this article, you learned what to do if you can't turn on your tablet. Provided that one of the methods described above helped you, but the problem still repeats from time to time, take the tablet to a service center for specialists to examine it there.

Usually, when used correctly, tablets work without problems and there are no difficulties with their use. But, each tablet runs on a specific operating system, which can fail at any time. Moreover, it does not matter which system is used, since none of them is immune from malfunctions. In such cases, the user is faced with the fact that his device does not respond to any commands, in other words, the tablet freezes. And what to do in this case?

Most often this problem affects Chinese-made tablets, but there are also cases when devices from large manufacturers also freeze.

Bringing them to life is much more difficult than any other device. Unlike computers and laptops, the tablet does not have such a set of buttons, and it is impossible to press a certain combination of keys.

Reasons for freezing

The causes of freezing are mainly divided into two groups: software and hardware. The most common is the first reason and it can be eliminated independently. But in the second case, the help of service center workers is already needed.

A software failure can occur due to a virus getting into the tablet, damage to the operating system, and a malfunction in some application or settings.

A hardware failure occurs with even minor damage to the board, connecting faulty devices, or the inability to charge the tablet normally (for example, if the charger is broken).

Before proceeding with the solution of the problem, it is necessary to determine under what circumstances and at what moment it arose. For example, the tablet could freeze during the installation or update of applications, when the gadget was hit or dropped, at the time of loading the device or while using the Internet, and so on. Further work with the device will be carried out taking into account this information.

Ways to solve the freezing problem:

1. If the program freezes

When a particular program is the cause of the hang, it should be turned off and removed. If the tablet is running on the Android system, then this is done as follows. In the menu, you need to go to the settings options, find the line "Applications", then the item "Running", and having found the desired application, click the "Stop" or "Delete" button.

2. If the tablet itself freezes

In this case, the simplest, and often effective, way is to simply reboot the device. It is necessary, as usual, to turn off the tablet, then, for data security, remove the SIM card and memory card and turn it on again. If the tablet is working normally again, feel free to insert the cards and use it further.

If even the on / off button does not respond, you need to use the "Reset" button. It is located in a small hole, in order to press it, you need to use some long thin object such as a toothpick or needle.

Some tablets do not have a "Reset" button, in which case you need to hold down

3. If the tablet does not respond to any commands

Sometimes the problem is so serious that the previous methods are simply impossible to even try. Neither the display nor the keys respond. What to do? In this situation, you will have to apply a "Hard reset". This method is effective, but unsafe for the information contained on the tablet. In order to save at least part of it, it is worth removing all cards from the device before using this method.

To apply "Hard reset" each device has its own key combination. If you take devices running on Android, then in them it is the simultaneous holding of the “On / Off” button and the volume up button. A menu should appear in which you need to select "Settings", then "Format System". Next, a line with the word "Reset". After clicking on it, the device will start rebooting, and not always instantly. In this case, all data from the tablet will be erased (this includes any information installed by the user: programs, games, video and audio files, photos, account data, and so on), it will be reset to its original settings and become the same as on the day of purchase.

In the case when the tablet freezes and none of the above methods helps, there is only one way out - to carry the device to a service center. Otherwise, there is every chance to say goodbye to your favorite gadget.

How to prevent slowdown and freezing of the tablet?

From practice, it has been noticed that the user himself is most often to blame for the braking and freezing of a mobile device. It is his actions that lead to failures in the system.

To avoid such problems in the future, it is important to follow some simple tips:

  • no need to install a lot of programs or applications that require a lot of resources, especially on devices with low performance;
  • you should periodically clean the RAM and permanent memory of the tablet from the so-called "garbage", that is, from unused files and programs. For normal operation of the tablet, its loading should not exceed 90%;
  • do not install programs and applications from dubious sources;
  • use only official firmware and reliable antivirus. The latter needs to be updated regularly;
  • protect the tablet from mechanical damage and moisture;
  • do not violate the rules of operation of the device;
  • in case of problems, contact the service center for assistance.

As a rule, a tablet with the Android operating system works smoothly and pleases its user with full functionality. However, any system can fail at the most inopportune moment, which will lead to the so-called “hanging” of the device. Of course, this will upset every user, and as soon as this trouble happens, many begin to wonder - what to do?


The tablet freezes when turned on (at boot), on the splash screen, periodically happens to every device owner, whether it is a Samsung tablet (tab, galaxy), Lenovo, Asus, Prestigio or others. First of all, you need to familiarize yourself with some recommendations, which are given below.

Device reboot

If the owner's pet is frozen, then the easiest solution for this situation is to reboot the device. Users need to turn off the tablet for a few minutes, then turn it back on. Some tablets have a special button on their body - Reset. By clicking on it with a long and thin object, you can easily restart the gadget.

Extraction of add-ons

To help in a situation with resolving the problem of a frozen tablet, extracting all kinds of add-ons from the device can. These include SIM cards, batteries, memory cards, and more. After waiting for a while, accessories can be downloaded to the tablet and try to turn it on again.

hard reset

If nothing helps and the tablet still frustrates users with a “frozen” screen, you need to proceed to a hard reboot of the device. The procedure is called Hard Reset. To activate it, there is a special combination of buttons. If you hold down the buttons in the correct sequence, the device will “come to life”. However, users should be aware that carrying out such a procedure will completely destroy the owner's personal files: games, programs and contacts. Before carrying out the procedure, the owner of the tablet must remove the memory card from the gadget slot.

If all of the above actions did not help, then it is necessary. However, it should be remembered that in this case, all applications will be deleted, and the settings will be reset.

Sometimes it happens that the tablet does not want to turn off at all. If the battery is non-removable, then you will have to wait until it is discharged, and only then turn on the device again. If it is possible to remove the battery, you can safely remove it (if nothing helps), put it back and start the gadget. Recently, major manufacturers like Prestigio, Samsung, Lenovo, Asus, etc. took the fashion to make batteries non-removable.


Along with the device that is gaining popularity, namely the tablet, more and more questions arise about its treatment for various kinds of problems. One of the frequent questions: “the tablet freezes and does not turn on, what should I do. In the article we will consider the available methods of rehabilitation of the device at home.

Of course, most often this kind of problem occurs with Chinese fakes of original tablets or with little-known manufacturers. However, even Samsung and Apple devices sometimes experience these problems. Even regardless of the manufacturer, the tablet often hangs on the android of older versions.

Often there is nothing catastrophic in this problem and it is enough to perform a few simple steps that differ depending on the cause of the freeze. Nevertheless, there are cases when it is impossible to do without the help of specialists. In order to determine which category your situation belongs to, you need to analyze why the tablet freezes.

The reasons are divided by the nature and root of the problem into two groups: hardware and system.

With hardware problems, everything is not too rosy, but some of them can be fixed. System or software causes of freezing can be solved at home without the need for repairs, at least in most cases.

Hardware reasons include:

  • Damage to the contacts of the tablet board;
  • When the tablet hangs when turned on, the reason may be the lack of power;
  • Hanging due to connecting incompatible or broken devices.

Cause of system crashes:

  • Installing an application not intended for the device;
  • You have been attacked by a virus;
  • An error in the system files of the tablet operating system;
  • Failure of the factory settings of the device.

Eliminate hardware causes of freezing

First of all, you need to perform primary diagnostics, determining what preceded the tablet freezing. The tablet may freeze if you drop it, wet it, connect a USB flash drive, send it in for repair, etc. However, only a few of them can be solved by oneself.

You may have hardware installed that is malfunctioning or not working at all, or it may simply not be compatible with the operating system. If the tablet hangs on an android or other OS, you should make sure that the device is designed for your device. To fix the problem, you just need to remove the installed equipment and start the device. After that, the problem should be fixed.

Another possible reason why the tablet freezes when turned on is power problems. Perhaps the power is simply not enough to start the device, then you should check the battery. It should be even, there should not be any swelling. Even if it looks in order, this does not guarantee its performance, it is better to check it by connecting another battery or by checking the output voltage with a tester and comparing the readings with the nominal value.

Alas, from hardware reasons, you can only solve the above, other problems require the intervention of specialists. Nevertheless, there is a high probability that the reason lies not at all in the hardware, but in the system.

What to do with systemic causes of tablet freezing?

Here we apply the same method of primary diagnosis, which is described above.

Why the tablet hangs can be determined by remembering and analyzing what preceded the freezes. You probably installed a new program, changed important system settings, removed standard services, etc.

In this case, there are several options for the development of events. In the first case, the tablet boots up, but freezes from time to time, possibly when some programs are launched. In this case, you should update the application, make sure that your tablet meets the requirements of the utility, reinstall the program, or, in extreme cases, uninstall it. Alternatively, the tablet may not start at all. Then you should use the "hard restart" function or flash the tablet by updating the version of your operating system.

You should check if you have a small hole labeled "Reset". Quite often, just finding it and pressing a button is enough. If this feature is not available, read on.

Using the force restart feature is not a priority action, as it will delete all information from the tablet. First, you should remove the flash and SIM cards so that they do not format them by chance. To use the "Hard Reset" function on IOS, hold down the "Home" and "Power" buttons at the same time, the device must be turned on.

For Android, the hotkey is "Power" + volume up or "Home" button.

You may need to flash your tablet by updating the version of the operating system. This action will help both in cases with broken device settings and with a damaged operating system. You can try to perform the procedure yourself or use the services of a specialist.

Sometimes there are viruses that load the processor by 100% and therefore the tablet freezes.

You can try to scan the system with an antivirus on the tablet or connect it to a computer and clean the device of viruses.

We have presented methods that allow you to solve the problem yourself, but if none of the options helped, you have no choice but to take the tablet to a service center.

If you still have questions on the topic “What to do if the tablet freezes?”, You can ask them in the comments


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