How to directly contact the OTP Bank operator from a mobile phone using a toll-free number. OTP hotline numbers

Since its founding and beginning its activities in 1990, as well as being one of the first private financial and credit institutions, Rossiya Bank has served large enterprises and private clients in the country. A special department was created to provide timely information technology support. Such a contact center allows customers to find out all the necessary information by phone or online.

Functionality of the support service of Rossiya Bank

The call center staff offers the following services:

Providing information about all products and services of the bank;
Activation of additional services;
Technical assistance with the operation of the online banking service;
Providing information on the current balance of the card, account and deposit, as well as the balance of credit debt and the movement of funds;
Change of personal data of the client;
Card activation or blocking;
Ordering a large amount of cash to be received at any branch of the bank;
Information about the location and work schedule of offices and ATMs;
Ordering a new bank card;
Renting a safe or savings cell;
Information about the current exchange rate;
Making an application for servicing at a bank branch on a specific date and time;
Obtaining information on deposits and loans, as well as on the maximum credit limit.

How to call the bank "Russia"

You can contact bank employees by phone in several ways:

Free 24/7 support number 8-800-100-11-11 for calls from mobiles and landlines.
Hotline for bank customers 8-800-500-33-22 for urgent issues.
International format number +7-495-956-39-72 for calls from abroad and from landlines.

When calling a toll-free number, you will be asked to listen to voice prompts of the autoinformer, which contain all popular questions and allow you to independently find the necessary information and solve problems that have arisen. In the case when the automatic menu does not contain the information you need, you should expect a connection with the contact center operator. All calls are processed in a queue as they come in, so waiting time can take several minutes.

Bank Russia support service: how to contact online or order a call back

If you could not reach the hotline, you can always use other ways to contact bank employees:

The feedback form on the site allows you to fill out a questionnaire with personal data and order a personal call from the manager to your mobile number at a convenient time for you:

Just go to the official website of the Bank of Russia and in the upper right corner click on the handset icon to fill out the feedback form;
In the form that opens (see screenshot), enter all the necessary data in the appropriate fields to fill out - full name and contact phone number for communication;
Indicate at what time it will be convenient for you for the bank consultant to call you back;
Enter the unique numeric code from the image and submit your application.

You can also send your request in free form to the bank's e-mail address, where you should indicate the subject of the question and contact information for communication.
Online support from bank employees can be obtained in the official communities of any social network by writing a message to a bank representative.
Support can also be obtained by sending a letter to the address of the main office of the bank.

Postal address of Bank Rossiya: Russia, 191124, St. Petersburg, pl. Rastrelli, d.2, lit. BUT.

Before contacting the Bank of Russia support service, it is recommended to prepare the necessary documents. To clarify some details of your appeal, an employee may ask you for passport data or a payment card number. Appeals sent by e-mail are received for consideration immediately, and a response to them will be received within 24 hours.

On the territory of the Russian Federation, Cetelem Bank is rapidly gaining popularity among those who want to take advantage of advantageous loan offers. However, clients often have questions that they cannot resolve on their own. To solve this problem, several ways of contacting customer support have been developed.

How to contact the operator of Cetel Bank directly? The most popular method of communication is a toll-free call. 88 005 005 503 . Regardless of the region, there is no charge for the call. Since customer support works 24 hours a day, each user will be able to consult on an emerging issue at any time.

If the client is abroad, then the number is dialed with the prefix +7 4 957 295 200 . To make a call from a landline number, dial 84 956 443 344 .

telephone bank

How to call an operator in Setelem-bank? Another common method of communication is the telephone bank. With it, you can find out:

Current account status, as well as about the operations that were carried out on the card, regardless of the country of residence
Round the clock work technical support, which is ready to advise the client on any issue
To sign in, you can just dial the bank number. For the Moscow region there is a number 84 956 443 344
For other regions you can use the toll free number above.

Feedback form on the site

As an alternative method of communication, many users use a form to send messages, through which you can:

Get all you need account status information, as well as see the schedule of upcoming contributions for credit security
Calculate how much remained until the full repayment of the loan agreement. You can also find out the rules and how to make early repayment
How to deposit money.

To contact bank employees in this way, you must follow the following instructions:

Opening the official resource and go to section for writing a message
Specify the location and whether the person is an existing customer
From the proposed list, you need choose a topic for appeal
Enter Contact details: Name, email address and contact number
In the "body" of the letter, you need as much as possible describe the situation in detail or a problem
If needed, you can attach additional files, photos with documents
Specify how to prioritize feedback
We agree with the rules use of feedback and data processing
send a message can be in private mode, or post to feed for public access.

After sending the message, the information goes to specialists for consideration and study of the issue. The answer will come within a few days. If necessary, the employee can contact the specified phone number to clarify emerging issues.

Remote service "My Bank"

The “My bank” service is the formation of a personal account on the official website. It can be used from PC, mobile phone when installing the corresponding application. This is a service that is a worthy alternative to visiting a branch.

To log into your personal account, you must:

Go to the official website and find it in the top right corner "My bank"
Next, provide the following information: passport details, number of the loan agreement or issued card
Specify phone number.

It remains only to log into your personal account.

The Central Bank of the Russian Federation is the supervisory authority for all financial institutions in the country. The hotline was created to advise citizens on the work of the Central Bank and receive applications and complaints about the work of private, commercial banks and microfinance organizations. Each complaint is processed by the Security Service to improve the economic situation in the country as a whole.

Hotline phone

The hotline is open 24/7 on weekdays. Everyone will be able to call the number 8 800 250 40 72 from anywhere in Russia, from any phone number. The call is free for both mobile and landline phone owners. For residents of Moscow, an additional hotline was introduced at 8 495 771 91 00. You can also call this number around the clock, however, every minute of waiting and talking will be paid according to the tariffs of your telecom operator.

How can the support service of the Central Bank of the Russian Federation help?

Support specialists will respond to the following requests from citizens:

Activities of financial markets and credit organizations.
Appointment for a personal appointment at the Central Bank of the Russian Federation.
Self-registration of an accident without the participation of a traffic police officer.
Providing reporting on the activities of microfinance organizations.
Drafting a written appeal to the Bank of Russia.
Providing reports to pawnshops.
Information about securities.
Provision of micro-reporting of insurance companies.

In what case can support not be able to help?

The support team will not be able to help if your question is purely private. Then it is better to make an appointment or make a written statement describing the essence of the issue, indicating the contact phone number and personal data, if necessary.

Other contact methods

An Internet reception has been launched on the official website of the Central Bank of the Russian Federation for a quick response to citizens' requests. Here you can contact the employee of the Central Bank, clarify the information of interest.

In addition, a Facebook page was created to publish news from the activities of the Bank of Russia, where you can also ask the operator a question and get a quick answer. The social networks Twitter also contain the latest news collections.

You can watch a video series about the activities of the Bank of Russia on a special Youtube channel. Moreover, by subscribing to the channel, the user will be able to view the story among the first and always be aware of the latest events.

Competence of hotline operators of the Central Bank of the Russian Federation

The operators of the Central Bank of the Russian Federation have sufficient experience in such work, therefore they easily help citizens in solving difficult problems. Operators have a sufficient level of patience to listen to every caller. All questions and problems are solved promptly and at a high level of professionalism. The hotline is in demand among the population, therefore, economic literacy is increasing, the state respects the rights of a citizen. The system has been operating for several years and is constantly changing, improving and offering new opportunities for Russians.

Specialist response time

Waiting time for an operator's response at the height of the working day and in the evening can take up to 5 - 10 minutes. This is not observed at night and morning hours, the operator answers within a minute. When sending a message via social networks, the response time of a specialist takes longer, but a response message always arrives within an hour. Messages in the Internet reception are processed faster, which indicates the popularity of the service.