How to directly contact the OTP Bank operator from a mobile phone using a toll-free number. OTP hotline numbers

The Central Bank of the Russian Federation is the supervisory authority for all financial institutions in the country. The hotline was created to advise citizens on the work of the Central Bank and receive applications and complaints about the work of private, commercial banks and microfinance organizations. Each complaint is processed by the Security Service to improve the economic situation in the country as a whole.

Hotline phone

The hotline is open 24/7 on weekdays. Everyone will be able to call the number 8 800 250 40 72 from anywhere in Russia, from any phone number. The call is free for both mobile and landline phone owners. For residents of Moscow, an additional hotline was introduced at 8 495 771 91 00. You can also call this number around the clock, however, every minute of waiting and talking will be paid according to the tariffs of your telecom operator.

How can the support service of the Central Bank of the Russian Federation help?

Support specialists will respond to the following requests from citizens:

• Activities of financial markets and credit organizations.
• Appointment for a personal appointment at the Central Bank of the Russian Federation.
• Self-registration of an accident without the participation of a traffic police officer.
• Providing reporting on the activities of microfinance organizations.
• Drafting a written appeal to the Bank of Russia.
• Providing reports to pawnshops.
• Information about securities.
• Provision of micro-reporting of insurance companies.

In what case can support not be able to help?

The support team will not be able to help if your question is purely private. Then it is better to make an appointment or make a written statement describing the essence of the issue, indicating the contact phone number and personal data, if necessary.

Other contact methods

An Internet reception has been launched on the official website of the Central Bank of the Russian Federation to quickly respond to citizens' requests. Here you can contact the employee of the Central Bank, clarify the information of interest.

In addition, a Facebook page was created to publish news from the activities of the Bank of Russia, where you can also ask the operator a question and get a quick answer. The social networks Twitter also contain the latest news collections.

You can watch a video series about the activities of the Bank of Russia on a special Youtube channel. Moreover, by subscribing to the channel, the user will be able to view the story among the first and always be aware of the latest events.

Competence of hotline operators of the Central Bank of the Russian Federation

The operators of the Central Bank of the Russian Federation have sufficient experience in such work, therefore they easily help citizens in solving difficult problems. Operators have a sufficient level of patience to listen to every caller. All questions and problems are solved promptly and at a high level of professionalism. The hotline is in demand among the population, therefore, economic literacy is increasing, the state respects the rights of a citizen. The system has been operating for several years and is constantly changing, improving and offering new opportunities for Russians.

Specialist response time

Waiting time for an operator's response at the height of the working day and in the evening can take up to 5 - 10 minutes. This is not observed at night and morning hours, the operator answers within a minute. When sending a message via social networks, the response time of a specialist takes longer, but a response message always arrives within an hour. Messages in the Internet reception are processed faster, which indicates the popularity of the service.

Tinkoff Bank is the first remote bank in Russia that does not have physical branches and operates 24/7 without holidays and weekends. Remote service allows you to achieve maximum efficiency in the work of staff and customer assistance. The Tinkoff hotline will allow you to contact an assistant at any time and get answers to any questions related to banking products.

Since the bank has several types of services, support is divided into departments and a separate number is assigned to each department. In Tinkoff Bank, you do not need to wait for a low-level operator who, after listening to you, will say that he will switch to a specialist on this issue. You will be instantly answered by a bank employee from the department that you have dialed and will answer your questions without redirects.

First of all, we note that the numbers indicated above can be found in online banking in the contacts section. If you are interested in general questions about Tinkoff Bank cards, wish to issue a banking product or apply for a loan, you can call the general hotline number around the clock: 8800 555 10 10.

In the evening, as a rule, the lines are busy and you will have to wait for an answer within 2-5 minutes. At night and daytime, waiting for a free operator usually does not exceed 1 minute.

At the number indicated above, you can get advice on credit and debit cards, learn about the Tinkoff Travel program.

A call to this number within the Russian Federation is free.

Special numbers in Tinkoff bank

Tinkoff Bank free hotline phone is available not only one for all customers. There are also special numbers by which you can call support for specific issues. According to these numbers, consultants are less loaded and will be able to solve the problem several times faster.

Apply for a credit card or loan

If you want to apply for a Tinkoff Bank card, it is not necessary to call the above phone number. Dial 8800-555-777-8 or 8800-755-27-71 and you will immediately be taken to an operator who deals exclusively with credit cards.

You can get a loan for a small amount up to 500 thousand in cash by calling 8800-555-09-11.

Interested in a mortgage loan secured, dial a bank service that understands this issue in more detail: 8800-555-777-5.

All phones are free within Russia.

If you are abroad and urgently need advice on credit cards or loans, it will be more profitable for you to dial the international bank connection number: +7-495-648-11-11.

Attention! A call to a toll-free number starting with "8800" outside the Russian Federation is paid and will cost you about 100 rubles per minute.

Be careful, call from abroad to an international number!

Can't get in touch with consultants over the phone? No problem! Send an email to: and within a few hours you will receive a detailed answer to your question.

Apply for a debit card or make a deposit

The Tinkoff hotline for any questions regarding deposits or issuing debit cards is available around the clock at numbers: 8800-755-25-50 and 8800-555-25-50.

If you have already decided on a decision and want to make a deposit or order a card, call immediately: 8800-555-22-77 and your call will be answered by a consultant dealing with these issues.

For clients located abroad, an international number is available: +7-495-645-59-19.

You can also write a letter to the email address: and immediately receive an answer when it is impossible or inconvenient to contact support by phone.

Tinkoff Business - servicing corporate clients

Tinkoff Bank support is also available on all popular social networks.

• Key #1. Information for existing bank customers, holders of credit / debit cards, loans, deposits. In this menu, you can urgently block the card, find out the minimum installment on the card, the date and amount of the next loan payment. The service of automatic checking of the balance of the card is available, by self-entering the plastic number and code number.

• Key #2. Here, potential customers of the bank - individuals can find out information about existing products (cards, deposits, loans, etc.), services (information on Internet banking, SMS banking), promotions of the Bank of Moscow, etc.

• Key #3. In this menu, the client will be consulted on a mortgage loan. When you press button #3 on the phone keypad, there is a direct connection with a mortgage lending specialist

• Key #4. Consulting for legal entities - potential and existing corporate clients. Here legal entities can get comprehensive information on products and services for business. When button #4 is pressed, there is a direct connection with a bank employee

• Key #5. In this menu, bank customers can find out the address of the nearest branch in the city, its work schedule or landline phone number, find out the location of the nearest ATM, etc.

Important! If you want to get the most accurate and comprehensive information on your question, select the appropriate menu section. For example, if you need to find out the rates for issuing a debit card, you need to select the #2 key, and not poke at all the numbers in a row, if only you would be answered sooner. Each serial number is assigned to consultants who specialize in this particular issue and may not be able to provide accurate and correct information on other sections.

Hotline of VTB Bank of Moscow for individuals is mainly intended to obtain background information. It will not be possible to actually connect any services or apply for a loan online by phone, as, for example, this can be done at the call center of Russian Standard Bank or Home Credit.

Waiting time for hotline specialists

As for the waiting time for a response from a call center specialist, it depends on the selected menu and the time of the call. For example, from 00.00 to 9.00 in the morning consultants answer the call almost instantly. From 20.00 to 00.00, the waiting time does not exceed 15-30 seconds, except for Friday and Saturday. You will have to wait up to 4-8 minutes for calls from 15.00 to 20.00 on any day. The waiting time when calling the call center from 9.00 to 15.00 on average does not exceed 1-2 minutes.

If we talk about the efficiency of a consultant who clarifies the information you are interested in, then everything depends on the specific issue. For example, if you need to clarify information regarding the tariffs of a product, you will have to wait an average of 1-4 minutes. Here, a lot still depends on the human factor (the employee’s promptness, experience and term of work, etc.)

If we talk about the competence of the operators who answer the calls, this is a real Russian roulette, and then someone will be as lucky. Very often, different operators give completely opposite information on the same issue. Whom to trust in this case? - a reasonable question. Probably, it is easier to get acquainted with the documentation and tariffs on the issue of interest personally, on the bank's website.

An alternative to calling VTB Bank of Moscow

If it was not possible to get through to the bank, or the question can wait, then potential customers can get information in alternative ways:

1. Online call (needs a microphone) like Skype. You can call the contact center from the official website of the bank
2. Online chat. Access to the service is on the official website in the "Contact online" section
3. Messages in social networks (VK, Facebook, Odnoklassniki and others). The addresses of the bank's personal pages are located on the website in the same section.

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