Hot service mts phone. MTS Help Desk

In some situations, it is necessary to contact the MTS mobile technical support operator. However, today it is a little more difficult to do this than it seems. Most MTS services are automated, since most problems can be solved using an automatic service or on the company's website, where a solution is provided for many cases. But sometimes you need to know how to contact an operator whose number is not known to everyone.

Communication with the MTS operator for free

One way to contact the operator for free is to call a short number 0890 . However, this method is quite problematic, since you will have to listen to a lot of information from the automatic support service. Then, after pressing a certain sequence of keys, the service will put the subscriber into standby mode, which can take from several minutes to an hour.

A simpler way will be the multi-channel official phone of the company - 88002500890 . This number is also free. Here it will be much easier to get through to the operator.

After a call to this number, the subscriber will hear an autoinformer. As soon as you start listening to the automatic voice menu, first press button 1, and then button 0. After the automatic support service prompts you to evaluate the work of a call center employee, you must press buttons 1 or 0. Within a few minutes after this, the subscriber will be contacted operator.

It is important to take into account the fact that you can get through to a multi-channel customer support phone from any phone, except for a mobile phone connected to MTS. If there are no other means of communication nearby, then the subscriber will have to contact the support service using a short number.

How to contact with a short number

It is quite difficult to get through to a "live" person, since several thousand subscribers are simultaneously trying to contact the MTS operator from a mobile phone. All of them need the help of the operator in various matters.

To contact the MTS operator directly, you need to listen to the autoinformer menu and dial a specific key sequence. In order to speed up and simplify the process, while not listening to a lot of unnecessary information, it is enough to remember the key combination that will help you contact the technical support service.

After the autoinformer recording is turned on, the subscriber can immediately press in sequence:

button 2;
then 0;
then it will be redirected to the operator evaluation menu;
here you can immediately press the key 1 or 0, without a difference.

Other MTS support numbers

For MTS corporate card holders, there is an alternative way to contact the operator for free - the number that you need to dial 88002500990 .

How to contact the MTS operator in roaming

Often there is a need to contact the operator while in roaming. If the MTS subscriber is located in Russia, but not in the home region, then the MTS help desk will be available at the same numbers as at home.

In the event that the subscriber is outside the country, but uses an MTS SIM card, there is another free number to communicate with the operator. To contact the support service, you need to dial from your mobile +74957660166 . It is very important to dial the phone in the international format, that is, using +7, since only in this case the call will be free. If you dial a number in a different format, the call will cost the same as any other call in roaming according to the tariff plan connected to this number.

Alternative methods of communication

There are several ways to solve the problem if it was not possible to contact the operator or simply there is no time to wait on the line. In this case, an electronic help desk can be a solution. There is a feedback form on the MTS website to help subscribers. Here you can ask your question, but you will also have to wait for an answer, although the waiting time is an order of magnitude less than in the case of a "live" operator.

Some issues can be resolved using a personal account on the MTS website. The subscriber can independently change the tariff plan, request details of calls and payments. This significantly saves time and allows you to unload the telephone lines of operators for solving more important and non-standard issues.

The extreme case, which requires the immediate help of a specialist, involves a personal appeal to an MTS service center or communication salon. Here the subscriber will need to present a passport or any other identity document. After that, an MTS specialist will personally help to sort out the problem that has arisen and advise the subscriber on all questions that have arisen. This method is not the most convenient, but is considered one of the fastest and most reliable.

One of the largest telecom operators in the Russian Federation MTS provides support to its customers through a dedicated service. You can contact the specialists of the mobile operator for advice by phone 8-800-250-0890 or its short version - number 0890 . Here you can get answers to your questions or solve problems that have arisen.

You don't have to spend money on a call. For MTS subscribers, the support service works free of charge. In what cases you can contact the support service:

solve the problem with voice mail, etc.;
get advice on tariffs, additional options;
find out details about special offers, promotions organized by MTS;
ask to send settings for connecting to the Internet;
activate/deactivate services;
find out information about the remaining minutes, sms and traffic.

If you are an MTS subscriber, simply add the contact phone number of the support service to your contact list. You can't predict exactly when you might need it.

Useful information

So, let's now figure out how to call the MTS Help Desk. You can contact the specialists of the mobile operator in the following ways:

from the mobile number of the MTS company;
using the city landline phone;
landline phone number of another operator;
from any phone number of any mobile operator;
different ways, even while roaming.

MTS technical service

MTS offers to use the advice of technical support specialists by calling the phone number. Each MTS subscriber has it, it is indicated on the package in which the SIM card was sold. The phone number by which you can contact the technical service is also indicated in the service agreement, which the subscriber signs when receiving a SIM card. If you do not have these documents at hand, the easiest way is to use the entries in the phone book. To do this, drive the reference number into it 0890. You can contact this phone number for help, regardless of the region where you are located.
After you call the technical support service, you can use the voice menu to contact the consultant. In some cases, a conversation with a specialist may not be required. The voice menu allows you to listen to the automated answers of the telephone robot on key questions. If you did not hear the answer to your question, just wait for the operator's answer. The system will explain how to contact him.
You can use the support of the MTS customer service without paying for the call, even if you are outside your home region, but in Russia.

A call from a mobile to the MTS help desk

So, you want to use the services of an MTS mobile operator consultant. To do this, dial the number of the customer support service 0890 from the MTS cell number or contact the full number 88002500890 . This is the same system, just for convenience, a shorter version of the set has been formed. Calls to both numbers are free for MTS subscribers. If you are outside the connection region, then just in case, it is better to call 0890 to avoid erroneous call billing.
For MTS subscribers in Ukraine or Belarus registered in these regions, the support service number is the same - 0890. The call is also made without payment from the subscriber. But if you are in international roaming, use the advice by phone number 84957660166 .

Call from another cell number

Many people ask whether it is possible to contact the MTS customer support service from the cell number of another operator. Of course. But for this you should contact the full number of the service department. Short call on 0890 will not work, it is made exclusively for calls from MTS numbers. By the way, in full 88002500890 You can even call from a landline phone.

MTS has been known to Russians and residents of the CIS countries for many years - more than 107 million subscribers use the services of MTS - mobile communications, Internet access, cable digital television, prefer and consider MTS the leader in the telecommunications services market.

Caring for customers is the prerogative of the company's management, which is evidenced by constant innovations that simplify access to services, various promotions and bonus programs with the accumulation of points for using services. The customer support service has existed since the first day of the company's formation. Based on the study of work experience and the wishes of customers, this division today forms an integral part of the workforce, serving tens of thousands of customers every day. Even an experienced user may have questions, no one is immune from the loss or theft of a phone, and other situations that require an urgent solution.

And the first action is a call to the support service. To contact the subscriber service from a mobile phone connected to the MTS cellular network, you should dial 0890 - this is a free telephone number for the help desk. Following the instructions of the autoinformer, you can select the desired section by pressing the desired phone button. If you could not get the information you need, contact the company representative by dialing the number 2, then 0. In order to improve the work, the conversation with the operator is recorded and evaluated at your discretion. Communication with the operator may take some time depending on the time of day and line load.

If your request involves obtaining personal information, be prepared to provide personal information.

A call to the MTS support service can be made from any phone - landline or mobile, registered in Russia - to do this, dial the number 8 800 250 0890.

This call is free for you, as the call is paid for by MTS.

In order to contact the MTS support service from abroad, dial +7 495 766 0166 - the call is free for the company's subscribers. If you use the services of other operators, are in roaming or call from a foreign number, payment is made at the rates of a local operator. The customer support service provides free consultations on issues related to connecting to the company's services, using mobile communications, obtaining free technical support, providing information about current offers, services and packages, and service tariffs. The support service is the face of the company, which is why the selection of specialists is carried out in the most thorough manner.

The support service operator will help the client connect or disconnect the service, block his account in case of loss of the phone, etc. You can contact the Contact Center at any time of the day using a convenient way - call, send a request by e-mail or fax (8 495 766-00-58) .

All information about services and support from MTS on the official website of the company

For efficient and high-quality service to its customers, the MTS operator offers round-the-clock assistance to subscribers. Now each user of mobile communication services will be able to contact the support center at any time to resolve individual issues. Customer service can be carried out through the user's personal account, e-mail, toll-free telephone numbers and in the offices of the operator's advisory services.

Contact MTS support

Easily!Very difficult!

After calling a subscriber on a toll-free support phone, the user is faced with a standard voice answering machine, which is designed to help with standard questions. Often, an experienced client can find the answer to their question by following automatic recommendations. However, some situations do not fit the voice support templates, and then the subscriber should contact the MTS operator number.

Video about the work of the MTS support service and the attitude of the operator towards its customers

Free MTS phone number for network subscribers

With a "live" MTS technical support employee by number 0890 can only be contacted from 8am to 10pm. This information is not available on the MTS website, be careful (details are in the video on the page a little higher. Look, I think it will be interesting to learn about MTS's attitude towards its customers). Call at night 8-800-250-08-90 .

This number serves not only clients in Moscow and other regions of Russia, but also in Belarus, Ukraine and Uzbekistan on a single basis;
To quickly connect with a contact service consultant, the client needs to wait for the voice answering machine of the system to start working, and then press the numbers “2” and then “0” or “5” and then “0” from the keyboard of his mobile phone;
If all consultants are busy, the subscriber will have to wait on the line for a free employee.

Free MTS phone number for customers of other networks and landline numbers

Dedicated free support line 8-800-250-08-90 for calls from Moscow, Yekaterinburg, Novosibirsk and other regions of Russia.

When connected to the support line, the user will hear the standard greeting phrases from the automatic voice menu;
To quickly call a consultant, the client is recommended to dial the numbers "2" and then "0";
Next, the user is asked to evaluate the quality of service of the support worker after the dialogue is completed;
To evaluate the work of an employee, the client can press the key "1" or "0" to refuse the evaluation procedure;
With full employment of all employees, the communication user will need to wait for a free specialist on the line.

MTS phone number for corporate clients

MTS free phone number for corporate clients: 8-800-250-0990 ;

All legal entities and companies using the MTS mobile network in Moscow and other regions of Russia can use a special support line. The call can be made both from one of the corporate numbers, and from any other mobile or fixed number of the company. A call for consultations in the home region is available absolutely free of charge.

Free MTS phone in roaming

The international free line of support for subscribers of the MTS operator is available by number +7-495-766-01-66 ;

The contact service number must be dialed only in the appropriate international format for roaming.
A call to the number is relevant only for providing advice to users outside the home region.
The call is available from any mobile or landline phone in roaming.

Paid phone number of the MTS operator

An individual approach in helping and servicing all issues of private mobile clients is provided by a short number 09-90 ;

This support line is serviced by the most highly qualified and experienced specialists of the operator's network.
Any issues are resolved 24/7.
The consultant's waiting time on the line does not exceed 30 seconds after the call is made.
Calls to the preferred subscriber service line are charged according to the tariffs of the mobile communication company.