What to do if you do not enter the Play Store on Android. "You need to sign in to your Google account": what to do

In order to enjoy all the benefits of Google Play, you must first register an account. If you're having trouble signing in, check out this article for a solution.

Why is Google Play not working?

Sometimes when you try to sign in to your Google Play account on Android, there are problems. A very common error in these cases sounds like this: “You need to sign in to your Google account. Repeat. With a proposal to repeat the login and password.

What to do if you can't log in to your account?

Can't sign in to Google Play account

This situation can happen even if you enter your username and password and are 100% sure that it works and is correct. The error can occur for various reasons - here are a few ways that can help solve this problem.

The first thing to do is to clear the Google Play cache, for this you need to go to Settings - Applications - Application Management - Google Play, and click Delete Data, Clear Cache.

After that, restart your device and it is advisable to remove the battery from it. Then try logging in again. If that doesn't help, move on.

If you still can't sign in to your Google account, follow these steps:

Go to Settings - Applications - All. Find Google Play Services, Google Services Framework, and Google Play Services.
Stop services, delete all data, including updates.
Then clear the cache again. Next, you need to go to Settings - Accounts - Google and uncheck all the checkboxes in synchronization.
Next, you need to restart your Android smartphone or tablet again and return the checkmarks from the previous paragraph back, then restart again.
Now we are trying to log in again.

These steps should help in most cases. But if it still didn’t help you, then create an archive copy of the device and reset your phone, smartphone or tablet to factory settings. Better yet, reinstall Android or update to the latest version.

If you have any questions, ask in the comments, I will try to answer.

Now we will take a closer look at how to create, log in or delete an account in the Play Market from your phone and computer, which is linked to your Google account and Gmail.

This article is suitable for all brands that produce phones on Android 9/8/7/6: Samsung, HTC, Lenovo, LG, Sony, ZTE, Huawei, Meizu, Fly, Alcatel, Xiaomi, Nokia and others. We are not responsible for your actions.

Registration in the Play Market

To create a Google account, you need an Android device or a computer with a stable internet connection. Let's look at two ways to register an account.

Official site

Open the Google home page in any browser. In the window that appears in the upper right corner, click on the “Login” button.
Then a window will appear asking you to enter your login. Click on "More options", select "Create an account".

Fill in all the fields to register an account, click "Next". You can not specify your personal e-mail and phone number, but in a situation with data loss, they will allow you to restore access to your account.

We study the "Privacy Policy", then click "Accept".

Now a message about successful registration will appear on the new page, where you need to click on "Continue".

To activate the Play Market on a tablet or phone, go to the application. To enter your account information, select the "Existing" button on the first page.
Then enter the e-mail from your Google account and the password that you indicated earlier on the site. Click on the right arrow icon "Next".
We accept the "Privacy Policy" and "Terms of Use" by tapping on "OK".
Next, check or uncheck the box so as not to create a backup copy for your gadget in the Google archives. To go to the next window, click on the right arrow at the bottom of the screen.
The Google Play store will be opened in front of you, from where you can immediately download the necessary games and applications.

At this step, registration through the site in the Play Market ends. Now consider the process of creating an account through the application in the gadget itself.

Mobile app

We enter the Play Market, on the main page click on the "New" button.
Enter your first and last name in the corresponding lines of the next window, then tap on the right arrow.
We come up with a new mail in the Google service by entering it in a single line. Click on the arrow below.
We come up with a new password, which must contain at least 8 characters. Then we move on, as in the previous paragraph.
Depending on the version of Android you are using, the next steps are slightly different. In version 4.2, you must enter a secret question, the answer to this question and an additional e-mail, so that you can recover the lost account data. On Android 5.0 and above, you only need to bind the user's phone number.
Then you will be asked to provide payment information for the purchase of paid games and applications. If you do not want to specify them, click "No, thanks."
To agree with the "Privacy Policy" and "User Terms", you must check the boxes shown in the screenshot below. Move on with the arrow to the right.
After saving the account, we confirm the “Data Backup Agreement” to the Google account by clicking on the button that looks like an arrow to the right.

Now you can go to the Play Store. Find the apps you need and download them to your device.

How to enter the Play Market

When you have replaced a gadget or access the application for the first time, you first need to find the Play Store icon on your desktop, and then simply click on it. You don’t need to download anything additionally, since this software is often preinstalled on Android devices.

If you already have Gmail mail, then adding an account will be easier. To log into your account, you can select "Add an existing profile" by entering your e-mail and password. After logging in, you can immediately use all the functions of the service and download applications.

If you don't have a Gmail account, please follow the steps above to create one. If after a long use of the Play Market there are problems with entering it, then use the following tips.

Clearing data in the Play Store

If the gadget does not enter the Play Market, then you need to try clearing the program data. The method will help solve the problems of logging into your account from a tablet or phone.

We perform these steps:

Go to the "Applications" submenu in the "Settings" section.
Choose Google Play.
A menu will appear where you need to select "Erase data".

This method also clears the application cache. To do this, click on the "Clear cache" menu.

Removing updates

If you still cannot enter the Play Store, you should try uninstalling updates for this application. All saved information and all changes will be deleted, about which the application itself will warn you.

Instruction:

Go to "Settings", select "Applications".
There we click on the Play Market.
In the "Applications" menu, select the "Uninstall updates" option.

This step will return the software version that was preinstalled on the device before all updates.

After following these instructions, install the latest version of the program. We check that the software has been added to the list of installed software. We go into it with our account.

How to delete play store account

When creating a new account or selling a gadget, the user has to delete the old Play Market account. It can be completely removed by performing a hard reset or using the settings of the Android device.

Using the standard menu

The standard gadget settings allow you to delete your personal information contained in your Google account. To do this, we execute the following instruction:

Go to the device settings, find the "Accounts and sync" section. The name may vary depending on the model.
Choose your Google account.
Press the touch function button of the Android gadget. Select "Delete Account" from the menu that appears. We confirm the deletion.

Sometimes a glitch occurs in the Google Play Market, due to which the user cannot log into his account, download the application, or update it. What is the cause of the server error, and how to fix it; how to prevent? Let's try to understand the main problems and find their solution!

Why there may be a problem with the Play Market

Google Play Market is a voluminous application that integrates almost all programs installed on an Android device. The main function of the "Market" is the timely updating of these programs. So, the user does not need to spend time visiting developers' websites to get a "fresh" version of their product. All you have to do is set up automatic updates.

Google Play Market App

Of course, this level of integration requires an account that stores data about installed applications. Since the Play Market is owned by Google, the account is linked to it, respectively, Google's. And if any problems arise with it, then they are transferred to the Market, and therefore to installed applications. Conversely, failures in the operation of the "Market" can lead to errors in the entire account. However, don't panic right away. Perhaps in your case everything is solved “in two clicks”.

What could be the reasons for the Google Play Market not working properly? Below is a list of the most common.

Operating system error;

Large amount of residual data, cache;

Play Market settings error;

Disabling the "Download Manager";

Google account error;

Incompatible applications;

Wrong date and time on the device.

In this list, problems are listed in order of decreasing chance of occurrence. Before we go directly to the solutions, let's consider what type of errors can appear.

Types of errors

Play Store Server Error

There may be several errors in the Play Market. While each is technically of a different nature, the causes are usually the same for all. This article is intended to help solve only those errors that are listed below.

Error code 491/481. Applications are not downloaded and/or updated.

919. The program downloads but cannot be launched.

403/413/504. Applications are not installed or updated.

923. Google account is not syncing, or the cache is full.

921/. Apps are not downloading.

492. Cache problem.

911/919. Apps are not downloading.

//. Retrieving information from the server is not possible.

Invalid batch file. There is a problem with the file or cache.

The occurrence of any of the presented errors is the result of failures of the Google account or the entire system. Some of them may appear when you install applications, others when you update them. Whenever they arise, a set of actions must be taken to solve them. It is impossible to single out a specific way to solve a particular error, since they all appear in different cases and for different reasons.

So, if you get a message about any of the presented errors, check out the ways to solve them.

How to fix server errors in Play Store

As already mentioned, it is difficult, almost impossible, to identify the root cause of a particular error. Therefore, to solve any problem, you need to take several mutually exclusive steps. They are presented below in order of execution.

Checking some parameters

Before proceeding with the steps below, make sure that:

The date and time on the device are correct;

There is an Internet connection;

Google accounts included.

Despite the ridiculous banality, it is often the restoration of these simple factors that helps to return the normal operation of the Play Market. If everything is in order here, go to "Step 1".

As simple as it sounds, sometimes a simple reboot really helps. The fact is that when you turn off the device, part of the cache is automatically deleted. Thus, by restarting your phone or tablet, you can get rid of erroneous files or data.

To reboot, hold down the device's unlock key. In the window that appears, select "Restart". If you do not have it, click "Power off", and then turn on the device manually by holding the same key.

Reboot your device

Reset settings and clear cache files

Go to "Settings" of the device;

Find the menu item "Program Manager" or "Applications";

In the list that appears, find the Google Play Market;

Open it and press the "Erase data" and "Clear cache" buttons in turn.

Erase residual data and clear the cache

In most cases, these steps are sufficient. If they don't help, move on to the next step.

Uninstalling all Play Market updates

Play Market updates can sometimes bring discord to the system, especially if you have a relatively new device model. Removing them can help deal with the problem of errors. However, please note that in this case, the settings of the Play Market itself will be reset to the original ones.

To uninstall updates, go to the settings of the Google Play Market app, as we did in "Step 2". Now click the Uninstall Updates button.

Removing Play Market updates

Clearing data from Google Play Services

This application is responsible for the correct operation of the main functions of the Play Market, such as updating or installing programs. Sometimes clearing the cache and contents of "Services ..." helps fix the mentioned errors. To carry out "Step 4", find "Google Play Services" in the list of programs installed on the device (as we did with the Play Market). Then click "Erase data" and "Clear cache" in sequence.

Cleaning up Google Play Services

Activating the Download Manager program

The Download Manager application is responsible for the hardware ability of the device to download programs from the network and install them. Sometimes the functions of the "Dispatcher ..." may be disabled. To enable them, do the following:

Find the Download Manager application among the installed programs (as in steps 2 and 4).

Go to it and click on the "Enable" button.

Reboot the device (see "Step 1").

If the "Download Manager" was indeed disabled, it is imperative to enable it, even when this did not help fix the errors. Otherwise, you will not be able to download programs at all.

Turn on the "Download Manager" functions

Deleting your entire Google account

Often errors occur due to problems with syncing your Google account with the Play Market. To fix this problem, you will have to delete your account.

Deleting an account without first synchronizing will result in the loss of personal data. To avoid this, you need to use the data backup function.

Backup is carried out as follows. Go to the "Settings" of the device and find the "Accounts" item. Then select a Google account by clicking on it.

Find "Accounts" in "Settings"

Click on the name of your mailbox to enter the synchronization (backup) menu.

Click on your Google account name

In the menu that opens, you will see several items and sliders next to them. An enabled slider means that the corresponding data will be backed up. We recommend leaving all sliders enabled. Now press the hardware Options key on your phone or tablet (usually the touch button to the left of the Home button). In the window that appears, click "Synchronize".

Click Sync

After the synchronization is completed, you can safely delete your Google account. The delete button, as you probably noticed, is located in the same place as the "Synchronize" button.

Reboot your device and sign in to your Google account again (just go to Play Market or Gmail). The device will prompt you to recover your account data from the Google server. Now all applications from the Play Market installed on your device are normalized and synchronized. But if this step did not help you, move on.

Removing incompatible programs

If you have previously installed any programs not from the Play Market, it is likely that they harm your account. It is especially worth highlighting applications for working with the functions of the Market itself. For example, those that are used to receive paid bonuses from games for free.

The operation of malicious applications disrupts the synchronization of data across the entire device and can lead to serious problems. Often such programs are equated with viruses. Therefore, they must be removed immediately. If you did not install them yourself, we recommend using an antivirus, for example, Dr. Web". Install it and scan and then clean the device.

Install Dr. Web»

Reset Android OS settings

This step is, of course, rather radical. Resetting the OS settings will result in the loss of application data, as well as restoring the factory settings of the phone (tablet). However, quite often this method allows you to get rid of all potential problems. Perhaps even from those that you did not even know existed. You can also perform a factory reset if you don't want to follow the above steps.

Troubleshooting by software intervention

This method can be very effective, however, it requires minimal knowledge of the Android OS, as well as some IT skills.

We do not recommend that you resort to the following if you are not confident in your abilities. Responsibility for the implementation of the proposed actions will remain with you, because, as a result, the device may completely break down.

So, to get started, download the file manager for Android devices. A good example in this case is Root Explorer. After downloading, follow these steps:

Open the Root Explorer program.

Go to: /data/data/com.android.vending/.

Delete all data from the specified folder.

Without closing the program, go to "Settings" -> "Permissions" and check the boxes exactly as shown in the screenshot.

Using "Root Explorer"

Now you just need to restart your device and try to go to the Play Market.

The correct operation of the Google Play Market, in fact, means the normal operation of the entire operating system. Therefore, even if you do not need to download or install applications from the Market in the near future, but any of these errors occur, you need to fix it urgently. This will help to nip potential problems in the bud, and therefore save both your personal data and the device itself.

Quite often, users of Android devices encounter an error when trying to download content from the Play Store. But before that, everything worked fine, and authorization in Google was completed.

A similar failure can occur both out of the blue and after the next update of the Android system. There is a problem with Google Mobile Services.

The good news is that fixing this error is easy.

Any user, even a beginner, can fix the above error. To do this, you need to follow three simple steps, each of which in a separate case can independently solve your problem.

Method 1: Deleting a Google Account

Naturally, we do not need a full deletion of the Google account here. We are talking about disabling a local Google account on a mobile device.

After performing these steps, the problem may already disappear. If the error is still there, you will have to move on to the next step.

Method 2: Clear Google Play Data

This method involves the complete erasure of files "accumulated" by the Google Play app store during its operation.

Then it is advisable to repeat the steps described in the first step, and only then try to install the desired application again. With a high degree of probability, no failure will occur.

Method 3: Remove Play Store Updates

This method should be applied if none of the above options for fixing the error has brought the desired result. In this case, the problem most likely lies in the Google Play service application itself.

Reverting the Play Store to its original state can work great here.

All you need to do now is turn on the Play Store and install the updates again.

Now the problem should be gone. But if it still bothers you, try restarting your device and repeating all the steps above again.

Checking the date and time

In rare cases, the elimination of the above error comes down to a banal adjustment of the date and time of the gadget. Failure can occur precisely because of incorrectly specified time parameters.

Therefore, it is desirable to enable the setting "Network date and time". This allows you to use the time and current date data provided by your carrier.

In the article, we examined the main ways to fix the error. "You need to sign in to your Google account" when installing an application from the Play Store. If none of the above worked in your case, write in the comments - we will try to deal with the failure together.

Registration (login) in the Google Play Market (Google Play Market) has now become very popular, as Android-based devices (phones, tablets) have become even more popular all over the world. Google Play offers users great opportunities to fill their own smartphone or tablet with various useful applications and games, the number of which has already exceeded a million. This is especially true for people who lead an active lifestyle in big cities, where additional information and its synchronization are simply necessary.

Registering the Google Play Market from a computer or Android device

The Google Play service provides for all types of registration - from a computer or an android device (tablet or phone). When you first switch to Google Play, the registration process comes down to having your own:

In the case when there is already a registered one, all services along with Google Play become available automatically.
If there is no Gmail account, then registering and entering the Google Play Market requires creating a new mail (without leaving the service) in order to enter through it.

Login and register with an existing Gmail account (by mail)

If you have already created a Gmail box, when you enter Google Play, you must select the " Existing".

And enter your data from Gmail mail.

Registering the Google Play Market without Gmail

In the case when you do not have your own Google mail account, when you enter the Google Play Market, you must:

press the button " New";

a window will open where you need to enter the first and last name;

then you need to come up with the name of your own mail (be sure to write it down somewhere so as not to forget in the future). The system will suggest possible names of boxes that are not yet occupied;

come up with a password and write it down, since the mail will be available for use, both from an Android device and from a computer;

« Google account password recovery » this is the ability to assign mail to a phone number, with the ability to quickly recover after losing a password. To do this, select " Configure settings";

optionally, you can set marks to save backups from your account and receive regular mailings. This will secure data loss;

confirm agreement with the terms of the service when entering Google Play with the button " I accept";

enter the text shown to confirm that the Google Play Market registration is performed by a real person and not a computer program;

after that, you may be asked to enter your own debit card number, in case of purchasing paid Google Play products. In case of refusal, select the option " No thanks".

Registration and login to the Google Play Market (Google Play Market) are completed. You can start searching for an application, program, game, etc.

Google Play market is an electronic store from Google, where you can find and download applications, books, music and movies for Android devices (tablets and smartphones). All products are provided both on a free basis and on a paid basis. It is immediately worth highlighting that when using free content, you should expect advertising or the absence of very necessary options. This technique of the creators is designed specifically to persuade users to purchase paid products.

One can single out the sharply growing pace and popularity of Google Play among people of various ages. Back in 2013, the monthly number of downloads and installations was several tens of billions. To date, the exact numbers are unknown, but the researchers of this service speak of a truly impressive scale.

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