Household appliance repair business plan. Own business: opening a workshop for the repair of equipment

Technology surrounds us very tightly in everyday life and simplifies manual labor, making it a comfortable and enjoyable experience. But even the most expensive and modern models of household appliances can break down. Buying new ones is not always profitable, but repairing old equipment so that it serves for another couple of years is reasonable. Therefore, the demand for repair services has always been and will be in demand in cities with any population. Below is a business plan for a home appliance repair shop. The example was calculated for the regional center.

Information about the company

Main activity: repair of large and small household appliances. It is expected that the workshop will perform maintenance, adjustment and warranty service under a contract with a local household appliance retailer.

Legal form: individual entrepreneurship.

The main consumers should be residents of the city and nearby settlements of another region, republic. This may be due to the fact that residents of neighboring areas have the easiest access to the city than to other large settlements. In addition, the city has regular bus services to neighboring regions of the republic.

Goal: in a year, the workshop must withstand the onslaught of competitors, gain consumer confidence, pay off debts accumulated during the foundation of the project: for rent, purchase of equipment, spare parts, furniture and many other costs.

Over the next 2-3 years, the workshop should become one of the best and most respectable workshops in the field of consumer services and repairs in the appliance repair market. But in order to achieve the maximum goal, it is necessary to win the trust and respect of consumers. Service quality indicators should be such that customers are responsive and loyal to their contractor.

Accommodation: semi-basement in a large residential area of the city. The area of the workshop will be about 120 square meters. m. It includes a reception room, jobs for mechanics, a separate room for the director, a warehouse for repaired and accepted household appliances.

Consider the table of workshop premises:

Form of ownership of the premises: lease, confirmed by the rental agreement.

Taxation: simplified taxation system (income minus expenses).

Opening hours: every day from 10:00 to 19:00, including weekends. The schedule is chosen based on the standard working day of office workers, until 17:00. Most customers will be able to get into the workshop after their working day. On weekends, customers from suburban areas will be able to contact the workshop.

Paperwork

For registration, the IP form was chosen. But if you plan to work as an authorized service center for large manufacturers and retail chains, an LLC is formed. There is less trust in individual entrepreneurs, and it will be more difficult to obtain a service contract. There are no manufacturers of household appliances in the selected city. A contract was made with a local store to service their goods. Under the contract, the workshop performs repairs free of charge within the warranty period, in cases specified in the warranty contract (3 months). Further, customers are served at full cost.

To apply for an IP, you will need the following package of documents:

Photocopies of the passport and TIN, certified by a notary.
Application for registration of a type of activity. When filling out, the main (mandatory) type of activity and two additional ones are indicated. Even if you do not have the desire to immediately expand your business, we recommend that you indicate additional activities. At the first consideration of the application, registration of additional activities is free, with further expansion you will have to pay extra. The application shall indicate OKVED: 95.21 "Repair of electronic household appliances", 95.22 "Repair of household appliances and garden equipment", 95.22.1 "Repair of household appliances".
Receipt from any branch of the bank on payment of the state fee.

Competition and pricing

Competition plays a big role in the development of an enterprise, as each company tries in every possible way to attract as many customers as possible. There are many ways to attract, we have chosen the following: home service, providing discounts for regular customers, veterans of the Second World War, the Afghan war, the Chechen war, the disabled, orphans and the elderly; delivery of repaired equipment, provision of warranty repair in case of repeated failure.

In addition, competition improves the quality of repair, adjustment, customer service, reduces repair time and price.

Currently, the cost of repairs for a certain type of equipment fluctuates. This means that it is necessary to choose a price so that the company does not suffer losses.

In addition, the cost should correspond to the quality of the repair, and not vice versa.

Price list for workshop services:

Such rates are suitable for the normal development of the workshop, as they are 10% lower than those of competitors, but will not lead to bankruptcy.

Repair company equipment

To organize a small workshop, the following equipment and furniture is purchased:

Additionally, craftsmen will need consumables: solder, screws, nuts, glue, etc. It is planned to spend from 25,000 rubles per month on consumables.

Personnel formation

In the workshop, the director and accountant belong to the administrative and managerial staff. Working hours: Monday to Friday from 10:00 to 19:00. The accountant, in addition to the financial part, takes on the role of administrator.

Company administration salary and bonus:

Craftsmen are hired as working personnel. The number of masters is at least 4 people, since the work will be carried out in shifts, according to the schedule: two days after two. Each worker is responsible for the repair of a particular instrument. Employees are interchangeable during holidays and with respectful absenteeism.

A cleaner is hired as support staff. Support staff work schedule - 2 hours from 10:00 to 12:00. Responsibilities include wet cleaning and once a month general cleaning of the premises.

Salary and bonuses for working and support staff:

Summary sheet of the number of workers:

In total, the amount of 201,700 rubles per month will be needed for staff salaries and deductions to funds. It can be safely added to the initial capital, since the first few months you will have to pay wages out of your own pocket.

Implementation stages

It is possible to implement the project of a household appliances workshop in 2 months. The table below shows the schedule from September 1st to November 1st. Seasonality does not affect profitability, so you can open a workshop at any time of the year.

Workshop opening hours:

All stages are scheduled for specific periods of time. This will help to control processes and run the workshop on time with less loss of time.

Investments and income

Infusions

The following initial investments will be needed to open a small household appliances workshop:

You can reduce costs by purchasing a used tool, but then the monthly costs for its depreciation and replacement will increase. And this will increase the overall cost. Therefore, it is worth buying a quality tool with warranty service.

Monthly expenses

We plan income

The profitability of the workshop will not be affected by seasonality, so the main factors on which profit depends are traffic and the effect of advertising. There are no competitors near the workshop, so in 1 month the master will bring at least 120,000 rubles. Monthly revenue will be from 480,000 rubles.

Calculate net income by subtracting expenses per month from revenue:

480,000 - 276,700 \u003d 203,300 rubles.

In total, the company brings in net income per year: 203,300 x 12 = 2,439,600 rubles.

Calculate profitability:

(203,300 / 827,900) x 100% = 24.55%.

Until the entrepreneur returns the main investment, the profit will be divided into the following parts:

5% - non-productive expenses (payment for trips to the client's house, unforeseen expenses).
10% - the main fund.
45% return on investment.
40% - expansion.

Since only 45% will go to return on investment every month, which is 91,485 rubles, you can calculate the payback of the project:

827,900 / 91,485 = 9 months. Taking into account all the risks, the payback of the project is 1 year.

Eventually

This business plan for a household appliance repair shop with calculations is easily adjusted for any region. You need to invest in the project at least 828,000 rubles. But the payback, in the presence of a constant flow of customers, will be only 9 months. At the same time, the calculations took into account accumulative funds for business expansion. In a year, you will be able to open another workshop and increase income, and thanks to the promotion of the first point, the second workshop will become profitable in 5-6 months.

A business based on the repair of digital equipment, and mainly computers, laptops and phones, is not only profitable, but also surprisingly tenacious. Given how tightly digital technology has become part of our lives, you will not have to complain about the lack of customers. Let's take a closer look at this business.

Significance of this business

A very small starting amount makes this enterprise very interesting for start-up entrepreneurs. As practice shows, in order to open your workshop, you will need, on average, about $ 2,000.

The second positive point is pricing flexibility. In other words, the prices for such services are not regulated by anyone and directly depend on your opinion and your skills.

An important point is the minimum risks in this case. If you fail to develop your business, you can always wind it up. In this case, the losses will be minimal.

And of course, the positive aspect is the ever-growing demand for such services.

What will you need?

In fact, very little is required from you. First you need to formalize your business in legal form. Here the option with an individual entrepreneur is suitable and this will be quite enough to gain a foothold in a certain niche, develop a good client base and further develop your business.

Basically, your business is ready.

You can do the work right at home, however, as practice shows, having your own outlet will significantly increase the flow of customers.

You do not need to rent a large room at all. A basement is quite suitable, small enough to accommodate a desktop, and there may be a rack for storing parts and orders.

Naturally, another important point in the operation of such a business is your professional skills. If you know how to fix electronics and can quickly determine the cause of a breakdown, you will quickly develop your business.

Where to start development?

At the first stage, you will not have a large number of customers, because they simply will not know about you. You can declare yourself in a very ordinary way - ads on the Internet. Bulletin boards, social networks, thematic forums, all this has one thing in common - potential customers.

Since you may simply not have the funds for your workshop at the initial stage, you can start your career by visiting a client at home. Block repair, diagnostics, software - these are your main services at the initial stage.

After gaining a client base and earning the first money, you can expand, specifically in terms of opening your outlet.

Suppliers

In the process of work, you will need both parts and consumables (solder, hot melt adhesive, thermal paste, etc.). So that there are no delays in business, you should take care in advance to find suitable suppliers. You shouldn't have any problems.

Business expansion option

Many believe that by opening a second point and hiring a person, you can earn twice as much. Unfortunately, this is not always the case. You should expand if you feel the real limit of your capabilities. At the same time, practice shows that opening a point at the other end of the city in the desire to distribute the load may simply not justify itself. Much better to expand the only workshop, hire another master, add services. For example, you can go to the client on order to set up routers, cable TV, and install software.

How quickly will the costs pay off

Service center for the repair of electronics and digital equipment in the presence of demand in your area, and the demand is almost everywhere, you can recoup the initial costs in three months. The thing is that more than half of the repair cases will cost you nothing. That is, frequent breakdowns are not technical, but programmatic in nature, and you will only need to restore the system. In addition, many technical breakdowns require the replacement of parts, the cost of which is at the expense of the client. And only about 10% of breakdowns require serious repairs using time-consuming consumables.

The proposed business plan for the repair of household, video, audio and office equipment is an example of a ready-made business plan and can be used by you in the future to develop your own business plan for an equipment repair workshop.

Business plan for a workshop for the repair of household, video, audio and office equipment

The purpose of the business plan is to justify the financial and economic feasibility of creating a workshop for the repair of household appliances, audio and video equipment and office equipment.

The study showed the presence of a potential market for services, in particular the repair of household appliances, TV, video, audio and office equipment. It should be noted that the provision of repair services, as a rule, is carried out by organizations that represent some one manufacturer and are not interested in expanding the range of services provided.

This business plan for a workshop for the repair of household appliances, audio and video equipment and office equipment provides for the creation of an additional market for services by expanding the range of serviced products and providing after-sales service for technical equipment at home at the request of the client. At the initial stage, one workshop was opened, later it is planned to open a network of workshops in Moscow.

The project is low-budget and therefore mobile enough to avoid many risks. At the same time, a workshop for the repair of household, video, audio and office equipment quickly pays off and brings a fairly high profit. Income received from the repair of technical facilities is stable, because it does not depend on the season and other natural factors. This is one of the reasons for choosing the business area.

Services are designed for residents of areas adjacent to the location of the repair shop. The call of the master can be made in any district of the city. The main consumers are individuals (about 90%), and the rest (10%) are legal entities.

The size of the authorized capital is 10,000 rubles.

The organizational and legal form is a limited liability company.
Form of ownership - private.

In the process of developing a business plan, an analysis of possible risks was also carried out and efforts were made to reduce them.

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Before directly opening this business, it is recommended to conduct a qualitative marketing research, thanks to which you can get complete and up-to-date information about whether the market needs these services. As a rule, it is quite difficult to find a high-quality workshop in any city, in which specialists who are well versed in absolutely any technique work. Therefore, a new repair shop, which will offer high-quality and efficient repairs at affordable prices, will be in demand among the population.

Workshop room

The home appliance repair business plan takes into account that once it is decided that this business will bring good income, you need to start looking for a suitable room that will be used as a workshop. It can be located in a small room so as not to pay too much rent. However, it is important that every client who wants to bring broken equipment on their own can get to the workshop.

Activities

Initially, it should be decided what services will be provided to the population in the repair shop. To do this, you need to make sure that there are appropriate specialists who have experience related to the repair of a particular equipment. It is best if the workshop is quite large, and will also offer the possibility of repairing absolutely any equipment. Therefore, you need to focus on the repair of refrigerators and stoves, hoods and ovens, microwave ovens and washing machines, boilers and dishwashers, coffee makers, slow cookers, toasters and other appliances that break down sooner or later.

Potential customers will be able to bring small equipment to the workshop on their own, however, if it is necessary to repair the refrigerator, the master himself will come to the customer's house with all the necessary equipment. It should be remembered that the departure of a specialist will cost customers more than if they took the equipment to the workshop on their own.

All work should take place in several stages. Initially, the master is called to the house, after which he must examine the broken device and determine the cause of the breakdown. Next, he must tell customers what the cost of the work will be, as well as what spare parts will have to be purchased. It is best if the repair shop independently offers the opportunity to customers to purchase all the necessary spare parts, since this can make good money. At the next stage, the repair is carried out directly, after which the payment for the work performed occurs.

Staff

The home appliance repair business plan proves that in this case a very important and serious issue is the right choice of specialists who must have the necessary education, work experience and responsibility. It is best to choose employees who can work with several types of equipment at once, since they will be able to do a lot of work, which will lead to a small number of employees in the firm.

Workers must choose the tools they will work with, but their purchase must be paid for by the company.

It is also necessary to purchase as many spare parts from various devices as possible, or to establish contacts with suppliers who will supply the necessary elements to the workshop daily.

Search for customers

As soon as a new company specializing in the repair of equipment is opened, you need to start working related to attracting customers. To do this, you need to properly advertise services, for which various methods are used, such as distributing leaflets, posting ads at the entrances, advertising on the radio, in newspapers or on television. Usually, over time, the company will have a large number of customers who have heard about the company from friends, but this is only possible if the prices for services are acceptable and not too high, and repairs are carried out quickly and efficiently.

Budget and Profitability of Home Appliance Repair Business Plan

To get started, you need to spend some money.

Initial costs:

Renting a room for a workshop - 20,000 rubles per month
Wages to employees - 200,000 rubles
Purchase of equipment, arrangement of a workshop, purchase of spare parts for various equipment - 600,000 rubles
Advertising - 80,000 rubles

All funds invested in the project will pay off in about 8 months of work, and the net profit that the entrepreneur will receive can reach 120,000 rubles.

Not suitable for everyone. Successful operation in this area requires specific knowledge and experience. If you plan to open a small service center, then you can additionally attract people who are versed in technology.

Repairing household appliances does not require serious investments. The main cost item will be tools and accessories. We will consider the features of work in this area in more detail in the article.

Choosing the Right Format

Repair of household appliances as a business has several directions at once. If the master himself wants to work in this area, then he has the following options for work:

Private home renovation. The cost of services will be low, but it will be possible to significantly save on costs in the form of rent. Spare parts for household appliances will not be required here either - you can buy them as needed. True, not all components are easy to find.
Collaboration with the service center. The bottom line is getting orders. The businessman himself is not engaged in promotion and search for customers. And for the provision of relevant services, he pays the service center a certain percentage or a fixed amount.
Opening of own service center. But here the entrepreneur will have to do his business from scratch, faced with the problems of finding customers, staff, using effective advertising methods.

Is it profitable or not to open your own repair shop? This niche covers a fairly large volume of the market - it accounts for about 20-25% of the service sector. The level of income received does not depend on seasonal fluctuations, weather or the wealth of citizens, because broken equipment has to be repaired in order to be able to use it in the future.

It is worth deciding whether the organization will repair the equipment of a certain company or immediately all brands existing on the market.

	Description	Advantages	disadvantages
Monobrand firm	They are essentially subsidiaries. They are representatives of a certain brand and are engaged in repair and warranty service only for branded equipment.	Assistance in promotion from the parent company, collecting a customer base. High cost of service, high enough income. The possibility of concluding an agreement with the parent company on the purchase of components at low prices.	A narrow circle of consumers, determined by the number of owners of branded equipment. Dependence on the parent organization (at least by the fact that the demand for goods will directly affect the volume of services provided by the company). The need to make deductions for work under the brand of the main company.
Multi-brand firm	He repairs various brands of equipment.	High profitability, wide range of services, coverage of a large number of customers.	The need to start work with zero business reputation, lower cost for the services provided.

Monobrand firms, in turn, are divided into two categories:

affiliated (are in close cooperation with the parent company);
independent (they are equal partners of parent organizations).

If a businessman does not have serious work experience, then it makes sense to start working with a mono-brand company in the form of an affiliate, and later work in new directions.

Aspiring entrepreneurs often don't know where to start an appliance repair business. Here it is necessary to clearly define the list of services provided and to whom they can be provided.

If you plan to open a small workshop at home, then it is better to focus on serving ordinary citizens. If the company has a sufficient number of qualified personnel, then it is possible to establish work with organizations. You can conclude contracts with them for the maintenance of equipment or work one-time. The first option will provide a guaranteed income. Working with legal entities is also promising because they often use elite equipment, the repair of which is quite expensive.

It is necessary to decide on a clear list of services. As a rule, service centers repair refrigerators, washing machines, ovens, microwaves, dishwashers. It is not necessary to stop only at work with household appliances. You can expand your range of services:

Appliances;
video and audio equipment;
office equipment;
repair of heating systems.

To attract as many customers as possible, you should focus on the following features of the work:

quality;
troubleshooting speed;
warranty service;
home visit.

What is required to open a repair shop?

In order for the household appliance repair business to be truly successful, it is necessary to think through all the nuances in advance. For work you will need:

Specialized tools and other equipment. Need soldering irons, testers, screwdrivers, power supplies. You can not do without specialized tools. Their purchase will require about 30-40 thousand rubles. If there are several employees in the organization, then it is better to purchase several sets of tools at once.
Repair Parts. It is better to find a company that would deliver them in bulk. This will greatly speed up the repair process, which is a definite plus for work. Additionally, you can engage in the sale of spare parts at retail, which will allow you to receive additional profit.
room. It will be required if the company will not carry out home visits. You may also need a place to reanimate equipment that could not be quickly repaired in the client's apartment. It will be necessary to store tools and accessories somewhere. Renting a small space will be enough to get you started. Subsequently, you will need to think about opening an office and hiring a secretary.
Register as a Sole Proprietor or LLC. The first option involves a simpler registration procedure. You will also have to choose a taxation system. It is most profitable in the field of repairing household appliances to pay UTII. At the same time, you won’t have to buy a cash register - it will be enough to fill out strict reporting forms (BSO). When working with legal entities, you can choose the system of taxation and simplified tax system.

Promotion Methods

The customer base directly affects the company's income level. To attract people, you need to use the right advertising methods. Word of mouth in this case will allow you to promote really high-quality services for free. On your own, you can use the following methods:

placement of information in local newspapers;
posting ads;
production of a billboard (if there is an office);
distribution of leaflets, business cards, discount coupons;
promotion on the Internet (including the creation of a group).

Financial results

Repair of household appliances - a profitable and cost-effective business, capable of generating a monthly income in the amount of 50-100 thousand rubles, according to the most conservative estimates. Its payback ranges from several weeks to 2-3 months. When opening a large enterprise, it may take longer to return the invested funds, since the start-up capital will be much higher.

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