Belarusbank main. Connecting the Internet banking service of JSC "JSSB Belarusbank" via the Internet

ASB Belarusbank provides customers with an excellent opportunity to use a financial institution remotely through the Internet banking of Belarusbank ibank. This is a personal account where the user can perform the same operations as in a mobile bank, as well as any branch of the organization.

Consider how to use Belarusbank, how to register in it, its functions, ways to pay for the Internet and utilities through Internet banking.

Interface

The personal account has a simple interface. At the top are the main sections, for example: "Home", "Payments and transfers", "Accounts" and more. If you open one of them, additional items will appear on the left, containing the necessary operations.

Important information is also indicated: the organization's working hours, email address, support phone number, and more.

Features of Ibank

In your personal account, you can perform the same operations as in the bank office.

find out your account balance and expenses;
open a deposit and replenish it, if necessary;
repay a loan;
payment for utilities via the Internet Belarusbank: mobile communications, electricity, internet, housing and communal services (bills for gas, water, electricity, etc.) and so on;
pay for kindergarten
the ability to transfer money to the accounts of other financial institutions from their own accounts, to other customers;
access to information about their accounts: receipt of funds, sending money;
personal account settings, security settings;
order a card;
buy bonds of Belarusbank online;
find infokiosk;
cashless payments;
pay for textbooks through your personal account.

Payment instructions in Belarusbank

If you want to pay a fee for Faberlic, then you should open the "Payments and Transfers" section, then "Settlement System" (ERIP) and switch to "Other Republican Services", "Faberlic-RB". Enter the required data and deposit funds. You can also pay Oriflame.

Video: How to pay for an Oriflame order.

How to view the balance on the Belarusbank card through Internet banking? Open the "Accounts with a card" tab, the number and balance of the card will be indicated there.

Any user can enable SMS notification. It is located in the section "Accounts" - "Additional services" - "SMS notification".

Payment for Internet access through a personal account

Pass a simple authorization in the internet banking system.
Open the "Payments and transfers" tab, select the "Settlement system" menu item.
In the window that opens, click "National Republican", a list of providers will appear, among which select the one you need.
Enter personal data - contract number, often 13 digits. Specify how much money to send to the account.
Then the user must verify and confirm everything in order to pay for the Internet.

Video: How to pay for the Internet in Belarus.

Paying utility bills via internet banking

Internet banking authorization.
Go to "Payments and transfers".
Select "Settlement System" and left-click on "New Payment".
The next step is the choice of the city, region, district.
We select "Utility payments", the service that you want to pay, the account from which the funds will be debited.
Fill in the data: personal account and more.
Next, click "Pay" to transfer the money to the account.

Video: How to pay utility bills.

Loan payment

Go to the Internet banking interface and go through the authorization process.
In the main window, select "Payments and transfers".
Click on "Repayment of loans". It provides an opportunity to pay off loans taken from various financial institutions. To deposit funds, select the desired company.
We indicate where the funds will be debited from and fill in the required data.
Click on the "Pay" button for the money to be credited to your account.

Home phone bill

We go to the section "Payments and transfers".
On the right, click on "Settlement System" (ERIP).
In the window that opens, select "New payment" and "National".
We indicate the region of our residence, and then the item "Phone".
We fill in all the data and make a payment for a home phone.

Video: How to pay for a home phone.

If you want to pay a bill for a mobile phone, then you should find the function you need for this in the section "Payments and transfers" - "Settlement" (ERIP). Fill in the details and pay. There you can also deposit money for everything else, for example, gas, internet, Guarantor, hall.

How to pay for kindergarten online? Also in the "Payments and transfers" section.

Payment of land tax through ibank

In your personal account, you need to go to "Payments".
We select "Settlement System" (ERIP) and our city.
Go to "Local taxes" and select the desired option.
We fill in the necessary data to pay land tax via the Internet.

Instructions for connecting Internet banking

This product is activated via the Internet from your computer.

Go to JSC ASB Belarusbank (off. site), fill out an application.
Pay for the service using the payment card indicated in the application.
Within 10 days, the client will receive a letter with the necessary data to enter the system, activation takes place. Consultations can be obtained by dialing the short number 147.

How to register and enter your personal account?

Pass authorization and use the wide possibilities of the bank without leaving your home.

If you lose your password from your personal account, you must personally visit the financial institution with a passport. If you have forgotten your login, call 147, give the necessary data, and they will help you with recovering your secure password. There you can also find out how to unblock Internet banking, why it doesn’t work, and so on.

Video: Login to Internet banking.

How to connect SMS banking Belarusbank via the Internet

Open "Accounts with a card", then - "Additional services".
Opposite the "SMS banking" line, click the "Register" button.
Then, following the instructions, you need to activate the service.

Video: Connecting SMS-banking.

Code card from Belarusbank

This is a special card that is issued to each client. Outwardly, it practically does not differ from banking and allows you to safely use the internet bank.

To enter the personal account, the client needs to specify one of the codes that are on this card. You can get it at the office of the financial organization by submitting an application.

How to activate? Bank employees will help with its connection.

Belarusbank credit card

To issue this Asb Belarusbank card, you should come to the financial institution with a passport. The staff will tell you what to do. Any questions, for example, how to connect Belarusbank mobile banking, should be asked at 147.

Some users are interested in how to add a card to the Internet Bank. Call the hotline to get reliable information.

Internet banking for legal entities

A special program will also help with the choice. All the necessary data can be obtained on the bank's website, by calling 147 or by visiting the nearest branch.

Conclusion

Internet banking of Belarusbank provides many useful functions, for example, pay land tax via the Internet or real estate tax through the personal account interface, pay a loan, housing and communal services for an apartment, and much more. In addition, there is a special application for mobile phones that has the same functionality.

Internet banking Belarusbank is a system that allows bank customers to manage their bank cards remotely. To do this, you need to register and create a personal account.

Registration in a personal account

To start using the service, you need to register a card via the Internet in the Internet banking system and follow a few simple rules. Registration does not take much time and does not require installing a program on a computer, the system is constantly logged in online.

The instruction is quite simple and consists of the following steps:

Go to the official website of Belarusbank.
Find the user's account in the line above (click on the Internet banking link).
When registering in the system, it is necessary to agree with the rules of Belarusbank.
Next, you need to enter personal data. They are not stored on the Internet in a cache or other places, and therefore you can not be afraid for privacy.
The next mandatory field is the card number and its validity period; without entering these data, you will not be able to connect to the system.
By clicking the "Continue" button, a page with all the parameters already entered will open. They need to be checked and corrected., if necessary, and fill in the free columns - address and mobile phone.
The next thing to do is to come up with a username and password that will be used to enter the Internet banking of Belarusbank.
Here it is also proposed to indicate the question and answer that will be asked by the bank employee if the client wishes to remotely restore access to the account in case of problems with the entrance.
If all actions are performed correctly, then the connection to the system will be indicated by the display of information about the card and account status.
Internet banking is provided on a paid basis (it is better to find out the cost of the service at the bank at the time of receiving the card), therefore, if there is enough money on the card, you can click "Continue" and they will be automatically debited from the account.
The debited money will be used to purchase a code card, which will be delivered by mail within 10 days.
This completes the registration in Internet banking, and it remains to wait for the card.

The code card will subsequently be used each time you log in as an additional security tool, you can also receive an access key via SMS. You can configure and select this security option when you log in.

The personal account of Belarusbank allows you to have many advantages while operating with your own money. Therefore, it is advisable for each client of Belarusbank to register in the system immediately after receiving the card. This can even be done directly at the branch, where a bank employee will do everything himself, and the client will only need to enter personal data.

Now that it is clear how to connect Internet banking and register, and the code card is already on hand, we can talk about direct entry into the system.

Login to your personal account

To enter the system, you need to open the main page of Belarusbank and from there go to the Internet banking section.

Logging in is quite easy, you just need to:

Enter the login specified during registration and password (it is especially important to check the language layout of the page, capital or lowercase letters are entered in the field).
Specify the form of the security check method - by SMS code or using a key card.
Enter the code from SMS or the code from the card according to the number that the system will request.
Click on the “Login” button and you will immediately be in your personal account.

Internet banking settings of Belarusbank allow changing the password, which must be done once in a certain period of time in order to increase the protection status. For these purposes, the bank strongly recommends not to write down and not to disclose to anyone the password and login from the personal account in order to avoid malicious actions by third parties regarding the client's account.

Main page of internet banking

Video:

What should I do if I forgot my username or password?

Clients quite often forget the login from their personal account in the Internet banking system of Belarusbank, but this is not a problem, since it can be obtained again.

To do this, call 147 from 8:30 to 20:00 on weekdays or on weekends from 10:00 to 17:00. At other times, you will not be able to restore access on your own.

The hotline employee will ask the caller to go through identification, for which You will need to provide certain information:

Passport data.
The answer to the code question.

If the answers are correct, the operator will announce the login from the account, and the client will be able to enter the system in five minutes and actively use it without restrictions.

If you forgot the password from the personal account of Belarusbank, then to restore access you will have to personally come to the bank with a passport. This is not convenient enough, given that bank branches do not work around the clock and are sometimes far away, but there is no other option, so it is better not to forget the password.

How to unlock the cabinet if the password is entered incorrectly?

The main reason why Internet banking does not work for a certain user is the system lock due to a three-fold incorrect password entered. Correcting the situation is very simple. In the login field there is a button "Unblock by SMS". By clicking on it, the bank will send a password to the contact phone number to unlock the personal account.

But if the phone number specified during registration has changed, then you will have to contact the Belarusbank branch to restore access.

What to do when changing data?

If the cardholder's passport data (name or surname) has changed, then it is necessary to approach Belarusbank with a new document and a card with an agreement. The employee will enter new data, issue a card and change the information in the personal account. After that, it will be possible to log into the Internet banking system under the usual conditions.

Instructional video

Advantages and disadvantages

The Internet banking system of Belarusbank has many advantages, but since it is quite new, there are also disadvantages.

Advantages	disadvantages
Possibility of remote account management	Difficulties with remote access recovery
You can transfer funds, pay for services, being anywhere without access to the card	Bank branches and the hotline work only according to the schedule and it is not always possible to contact them at the right time
You can replenish your other cards through your personal account	If you lose your password, you cannot regain access yourself.
You can learn about the exchange rate online	Intermittent system crashes
Reliable protection via SMS codes or key cards
24/7 access to the system
Ability to remotely open deposits and apply for loans and other services

is a new service that has not yet been brought to a mature state. There are minor inconveniences with the use, but with correct work and a responsible attitude to your data, there will be no problems with access. In return, a person can use a certain range of services provided remotely, which allows banking operations at any time of the day, even when Belarusbank is no longer working.

The Internet banking service provided by JSC "JSSB Belarusbank" allows you to control and manage accounts, as well as carry out almost any banking operations without leaving your home.

Service features

The service allows you to save time on standing in lines and traveling to a bank branch, since most transactions can be made remotely.

Through your personal account, you can perform the following actions:

view the balance of funds on the balance;
open, replenish and repay deposit accounts ahead of time;
repay loans;
pay for utilities;
make direct payments under bank agreements;
pay for services using the "Settlement" system;
make a payment "with one button";
view the history of statements on deposits;
transfer money;
view payment history;
make changes to personal data;
view expenditure/receipt transactions for the last week.

Ways to connect the service

You can connect the service at a bank branch or through its official website. One client can create for himself only one account in the banking system. If the personal account is not used for more than 1 year, the bank may decide to block and cancel it.

When connecting Internet banking at the branch, you need to have an identity card and a bank card issued by Belarusbank with you. The bank employee will offer you to fill out an application for using the service. After completing the formalities, you will be given a login, password and session key card, which will need to be activated at the information kiosk.

To register in the system via the Internet, you need to go to ibank.asb.by, select the "Online registration" section, read the instructions and click on "Continue". In a new window, a public offer agreement will be presented, you need to read it and accept the terms. Next, a questionnaire is filled out with personal data (full name, date of birth, citizenship, type of document provided to confirm identity, identification code and passport number). After registration, you need to pay a fee for using the service, you can do this online. The session key card will be delivered to your address by a postal employee within the next 10 days.

Instructions for paying for services through a personal account

To pay for services through the online service of Belarusbank, you need to connect "Internet banking", go to your personal account and select "Payments and transfers" in the horizontal menu on its main page. In this tab, you can make payments to any details, pay utility bills, repay loans, transfer money and replenish your mobile account.

In the left vertical menu, select the type of payment you are interested in, in the right part of the window all information about commission fees and the conditions for conducting this transaction will be presented, and at the bottom there is an active button "New payment". After you clicked it, you should enter the details of the payer (select a card) and the payee, the payment amount, the session key and complete the transaction.

How to enter a personal account?

To enter your own account, you need to enter ibank.asb.by in the browser or select the “Internet banking” block in the top horizontal menu on the main page of the official website belarusbank.by.

Convenient service Internet banking "Belarusbank" allows you to manage accounts, online deposits and conduct transactions using a payment card via the Internet without leaving your home. No queues and trips to bank branches! You can yourself at any time of the day, when it is convenient for you:

find out the balance of funds on the account;
open and replenish (deposits);
repay;
transfer money to another card issued.

Almost everything is free! Exceptions are transferring money to another card, a mini-statement of card transactions, payments using arbitrary details.

How to connect Internet banking of JSC "ASB Belarusbank"

Choose any of the 2 possible ways.

Taking your passport and card with you, come to Belarusbank. Tell the specialist that you want to connect banking. After paying for the service (at the end of 2015 - 20,000 rubles), fill out a special application form. You will receive important data that will allow you to enter your personal banking account: username and password (it is recommended to change it). You will also be given a code card (it will have to be activated at the information kiosk).
Leave an application on the site ibank.asb.by. Registration will take a few minutes - you only need to enter the requested data. After payment, a code card will be brought to your home in the next 10 days. Upon receipt, you will need to present your passport.

Please note that you cannot change the username; create multiple accounts or receive more than one code card. The account is blocked if the client does not enter the personal account for more than a year. After that it will be cancelled.

How to enter the Internet banking system of JSC "ASB Belarusbank"

Go to ibank.asb.by website.
Enter your login (username) and password, click the "Login" button.
In the new window that appears after that, enter the code from the key card, click "Login". After that, you will find yourself in your personal account, where you can perform any banking operation.

If the password or key is entered incorrectly three times in a row, the account will be blocked. The operator will help to return it to the active state again, you can contact him by the short number 147.

While working in banking, you cannot:

refresh the page
press the "Back" and "Forward" buttons (for this, use only the menu items provided by the banking system),
open other pages of your personal account in a new window or tab,
close the window until there is no information about the completion of the operation.

How to pay utility bills through Internet banking of "Belarusbank"

The operation can be selected in the menu "Payments and transfers" or "Settlement" of AIS ERIP. Suppose, in order to pay for a fat bill for an apartment in the capital, you need to click the "Utility payments" button, select "Housing and communal services in Minsk", and then enter personal data. You need to enter account numbers only once - the system will remember the data and will open a window with autocomplete, but if necessary, you can change them.

Gas, electricity, water supply, intercom systems, contributions to the housing cooperative, telephone and other services are paid through the ERIP system. You need to select a region.

Convenient settings

Connect quick access to payments. Click the "Add your saved payments to the page" button, select the one you need and save the changes. Now your favorites will appear on the main page and you will get instant access to important payments - in just 1 click. This will significantly save time and simplify the work in banking.

In "Personal payments ERIP" select your payer number to instantly see the list of transactions.

Make a payment "with one button" by accessing the menu "Payments and transfers" (at the bottom of the list). Payment will be processed quickly - in the order that you indicated in advance.

Exit from the banking system of "Belarusbank"

Click the orange "Exit" button at the top of the page to exit correctly.

You will automatically leave your personal account if you do not perform operations and transitions to other pages within 10 minutes. For your convenience, at the top of the page there is a countdown: how many minutes and seconds are left.

"ASB Belarusbank": Internet banking and security

Securely keep your login and password from disclosure, do not disclose this data to anyone. Do not give or show other people the code card.

Find out if the computer through which you plan to enter your personal account has an anti-virus program and whether the databases have been updated in it.

Read the information about the SSL (Secure Socket Layer) Digital Certificate of Authenticity. To do this, in the address bar (at the top of the page), find the image of the lock, left-click on it 2 times. Read the information about the SSL certificate (it should indicate by whom and to whom it was issued, the validity period, and other facts).

Additional Information

For more information, call 147 (on weekdays from 8:30 to 20:00, on weekends from 10:00 to 17:00).

FAQ

Where and how can I activate the "Internet banking" service?

To activate the Internet Banking service, you must contact the bank institution, use the online registration service of the Internet Banking system, or register using an MSI account.

Registration at a bank institution:

Apply to the OPERA of the head office, regional (Minsk) department, branch, branch or banking services center of JSC "ASB Belarusbank" (hereinafter referred to as the bank institution) with an identity document and a bank payment card issued by the bank (hereinafter referred to as the card);

Sign the Questionnaire-application for banking customer service using the "Internet banking" system;

Get Username and Password;

When using the online registration service of the Internet Banking system, you must:

Apply for online registration in the "Internet banking" system of JSC "JSSB Belarusbank" via the Internet on the bank's website ();

Registration using an MSI account:

For authorization in the Internet Banking system, the client must register in the Interbank Identification System (hereinafter referred to as ISI) (https://ipersonal.raschet.by) and select the "Register" function.

After successful identification of the client in the MSI, register in the Internet banking system. To register in the Internet Banking system, the client must select the authentication type "One-time SMS code" and click the "Login via MSI" button.

After a successful registration procedure, the client is granted access to the Internet banking system.

Why is the message “Contact the bank” displayed during on-line registration in the Internet banking system?

The information about the client available in the bank does not correspond to the personal data entered during on-line registration. If all the fields are filled in correctly by you (corresponding to passport data), then you need to contact the bank institution to make changes to the personal data that are stored in the bank. You must have an identity document with you.

How to change the password for entering the Internet Banking system?

The functionality of the "Internet banking" system allows you to change your password. To do this, go to the "Personal settings" - "Password settings" section.

1. the password must contain only Latin letters (lowercase and uppercase) and numbers;

2. the password must contain at least 8 and no more than 12 characters;

3. the password must contain at least one uppercase and at least one lowercase letter, as well as at least one number;

4. The password cannot contain three identical characters in a row.

Is there a commission fee for paying in Internet banking, if so, how much?

Payments for payment for services in the Internet banking system are carried out without charging a commission, except for:

Services for the transfer of funds from card to card of JSC "JSSB Belarusbank";

Making payments according to details;

Providing, through the Internet banking system, a mini-statement on transactions made using a card or its details.

The commission fee for these operations is determined by the collection of remuneration for operations performed by JSC "ASB Belarusbank" for servicing accounts opened with JSC "JSSB Belarusbank", and other operations (sections 7, 8, 9 and 10, http://belarusbank.by/ru /deyatelnost/10373/10505).

What is the "Settlement" system (ERIP), how and what services can be paid with it?

JSC "ASB Belarusbank" closely cooperates with the "Settlement" system (AIS ERIP, http://www.raschet.by). The "Settlement" system is an automated information system of a single settlement and information space (AIS ERIP), accompanied by OJSC Non-bank financial institution "ERIP". The system is designed to provide comprehensive services to payers on the principle of "one stop shop", reduce the cost of processing transactions for payment for services, provide the possibility of making settlements for services through any settlement agent from any region. Almost all banks of the Republic of Belarus are participating banks of the "Settlement" system. The information provided by the "Settlement" system is displayed identically in all terminals of the Bank-Members and is not subject to editing and change on the bank's side.

Most service providers in the Republic of Belarus are members of the Settlement system. Using the "Settlement" system, you can make a payment in favor of any Belarusian mobile operator, for utilities, Internet and much more. A complete list of services that can be paid using the "Settlement" system is presented in the Payment Tree of the "Internet Banking" system in the section "Payments and Transfers" - "Settlement System (ERIP)".

To make payments in the Internet Banking system in favor of service providers that are members of the Settlement system, you must:

Go to the section "Payments and transfers" - "Settlement system (ERIP)";

Press the "New payment" button;

In the payment tree that opens, select the region and city in which the services are provided (if the service provider provides its services throughout the Republic of Belarus, for example RUE "BELTELECOM", select the "National" section;

Select the section with the necessary services;

Select a service provider;

Select the service for which payment is made;

Select the payment card from which the payment will be made;

Fill in all fields of the form;

Press the "Pay" button.

After making a payment through the "Settlement" system, information about it is stored in the payment history of the "Internet banking" system, and the data for re-payment is stored in the "Personal payments" section of the "Settlement" system and displayed by the "Internet banking" system on the main page of the system .

After making a payment through the "Settlement" system, all data of this payment can be saved in the "Internet banking" system (specify a name and click the "Save" button on the last form) in order to quickly access the payment using the "Favorite payments" service and other services , for example, "Payment with one button", offered to customers by the "Internet banking" system.

When navigating through the payment tree of the Settlement system, a menu for quickly navigating the tree is displayed above the table.

If you could not find the necessary service in the payment tree to make a payment, use the "Search for services" section, the link to which is located above the payment tree of the "Settlement" system.

All forms and text displayed by the "Internet Banking" system when making payments through the "Settlement" system are provided to the bank by the "Settlement" system and are not subject to editing and change on the bank's side.

For all questions related to making payments in the "Settlement" system, you can contact the Contact Center of the "Settlement" system by phone 141 or by e-mail [email protected] Payment options can be found on the website http://www.raschet.by.

How to use the One Button Payment service?

In order to use the One Button Payment service, you must:

On the Main page, select the "One-button payment" section or go to the "Payments and transfers" - "One-button payment" section;

Select the card with which you want to pay;

Select, from the previously saved in the "Internet Banking" system, the services that he wants to pay for;

Press the "Continue" button;

Fill in the fields "Payment details" one by one;

Press the "Continue" button;

In the "Confirm payment data" window, check the correctness of the payment data;

Press the "Pay" button.

Payment transactions for the selected services are processed by the system one by one in the order in which they were displayed to the client in the final form.

After making payments, a form is displayed with the results and details of all payments made. Next to each successful payment there is a "Print" button for printing a receipt. In case of successful completion of all payments, one general message “Payments were successful” (green) is displayed. Payments, during the payment process of which an error occurred, are highlighted in red, there is no "Print" button. For unsuccessful payments, error messages (red) are displayed in the format "Name of the saved payment: Message".

The next time you use the "One Button Payment" service, the payments for which the payment was made the previous time will be automatically selected in the form for selecting saved payments.

Is it possible to transfer money from card to card?

Transfer of funds from card to card is carried out between cards issued by Belarusbank JSC, as well as transfer to a Visa, Mastercard card of any bank.

How to transfer funds to an electronic wallet (belgi, EasyPay, WMB)?

To make a transfer, you need to go to the section “Payments and transfers” - “Settlement system (ERIP)” - “National” - “Financial services” - “Electronic money” - “(Additional e-wallet, EasyPay sale, WMB sale ( e-money))", select the card from which the funds will be transferred, and click the "Continue" button. Next, enter the "Wallet Number" and click the "Continue" button. Please note that the minimum payment amount is limited, the limit amount is indicated on the payment processing page.

What should I do if, when viewing the balance on a bank payment card, the system displays the message “There is no data to display on the card”?

This message indicates that the Internet Banking system is unable to obtain information about the balance of your payment card in the Bank Processing Center due to problems that have arisen during the interaction of several software and hardware systems. As a rule, failures in work are of a short-term nature. Therefore, you should try logging in again later.

What should I do if in the Internet Banking system, when making payments through the Settlement system, ERIP displays the message “Unable to connect to the ERIP server”?

This message indicates that the Internet banking system cannot connect to the servers of the Settlement system (ERIP). As a rule, failures in work are of a short-term nature. Therefore, you should try to make the payment again later.

What should I do if in the Internet banking system, when paying for a loan issued by Belarusbank, the system displays the message “No information to display”?

This message indicates that the Internet Banking system is unable to obtain information from the branch where the loan was issued. As a rule, failures in work are of a short-term nature. Therefore, you should try to make the payment again later. Also, in order to solve the problem as soon as possible, you can contact the Contact Center of JSC "ASB Belarusbank" at the short number 147 and report the number of the branch where the loan was issued.

What document is a confirmation of payment in the Internet Banking system?

After the operation is completed, a check is generated in the Internet Banking system with details and detailed information about the payment, with the possibility of its further printing (on the last form, when making a payment, click the "Print" button).

In the future, the user has the opportunity to print a check at any convenient time using the "Payment History" service. Find information about the payment using the search form, select the payment you are interested in, click the "Details" → "Print" button.

According to the public offer agreement concluded upon registration in the Internet Banking system, “electronic messages used in the relationship between the Client and the Bank, successfully confirmed by the Client in the system, are recognized as equal in legal force to the corresponding paper documents issued when performing similar transactions in an institution Bank personally by the Client, and give rise to similar rights and obligations of the parties. The check issued by the system contains the identifier of the completed transaction (TransID) with which you can uniquely identify your payment.

In cases where it is necessary to confirm by the bank a transaction made through the Internet Banking system, the client must contact the bank institution where the payment card was issued.

Is a receipt for payment of a loan in the Internet Banking system the basis for a tax deduction of income tax?

In accordance with the clarifications of the National Bank of the Republic of Belarus and the Ministry of Taxes and Duties of the Republic of Belarus, the procedure for submitting a property tax deduction is established by Articles 165-166 of the Tax Code (Special Part) No. 71-Z dated December 29, 2009. These articles of the Code provide that documents confirming the expenses actually incurred by the payer and members of his family for the construction or purchase of an individual residential house or apartment, repayment of loans from banks of the Republic of Belarus, repayment of loans received from Belarusian organizations and (or) Belarusian individual entrepreneurs (including interest on them, with the exception of interest on overdue loans and loans, overdue interest on them), actually spent on the construction or purchase of an individual residential house or apartment in the territory of the Republic of Belarus, or expenses on education in educational institutions of the Republic of Belarus when they receive the first higher, first secondary specialized or first vocational education, repayment of loans from banks of the Republic of Belarus, loans received from Belarusian organizations and (or) Belarusian individual entrepreneurs (including interest on them, except for interest on overdue loans and loans, overdue interest on them), actually spent by them on obtaining the first higher, first secondary special or first vocational education by these persons should contain information about the last name, first name, patronymic of the payer, the amount and date of payment, purpose of payment .

Checks generated when making a transaction to pay for tuition or repay a loan using devices and services of remote banking services of Belarusbank JSC (Internet banking system, payment terminals, ATMs, info kiosks, etc.) contain all the necessary information and can provided by individuals to receive a social and / or property tax deduction.

It should also be noted that these checks are not a copy of an electronic document and are not subject to Article 20 of the Law of the Republic of Belarus “On Electronic Document and Electronic Digital Signature” dated December 29, 2009 No. 113-З and, therefore, do not require certification.

In accordance with paragraph 5.10 of the Regulations on the Ministry of Taxes and Dues of the Republic of Belarus, approved by the Decree of the Ministry of Taxes and Dues of the Republic of Belarus dated October 31, 2001 No. 1592 (as amended and supplemented), the Ministry of Taxes and Dues of the Republic of Belarus, in accordance with the assigned its tasks, conducts explanatory work on the application of tax legislation. Therefore, the Inspectorate of the Ministry of Taxes and Duties of the Republic of Belarus at your place of residence is obliged to give you comprehensive advice on the issue of granting a property (construction or acquisition of housing) tax deduction. In addition, official advice on taxation of personal income can be obtained by asking a question on the official website of the Ministry of Taxes and Dues of the Republic of Belarus (web address - http://www.nalog.by).

In the "Mini Statement" menu, I would like to see the movement on the card for any period of time, as well as the receipt of funds. Is it planned or not?

Information on all movements of funds using a payment card, with the exception of salary and advance payment, can be obtained in the menu "Mini-statement" and "Payment history".

Menu "Mini-statement" provides information about the last 10 transactions made using a payment card or its details, but not more than for the last 7 days.

Menu "History of payments" provides information about payments made by you through the "Internet banking" system for any period of time.

At present, the implementation of the "Mini-statement" with the storage of data for a longer period is not planned in the "Internet-banking" system.

The payment card holder is given the opportunity to receive a monthly account statement by e-mail. This service can be activated through the Internet Banking system or by submitting a written application to the bank institution where the payment card was issued.

The commission fee for providing a mini-statement is determined by the collection of remuneration for operations performed by JSC "ASB Belarusbank" for servicing accounts opened with JSC "JSSB Belarusbank", and other operations (section 7, http://belarusbank.by/ru/deyatelnost/10373 /10505/21060).

Why is the account blocked and how can I unblock it?

To ensure security when using the Internet Banking service and to prevent attempts of unauthorized access to the personal data of bank customers, the Internet Banking system automatically blocks the user account after entering the authorization data three times incorrectly (username (login), password (password) or session code). The system has one minute to enter the session code, process it and transfer data to the server. If the time limit for entering the session code is exceeded, the system defines this attempt as unsuccessful.

To unblock the account, you can contact the operator of the Contact Center by phone 147 (on weekdays from 8:30-20:00, on weekends from 09:00-16:00) or use the "Unblock by SMS" service.

When contacting the Contact Center operator, the client must inform the operator of the last name, first name, patronymic, user name (login), code word (mother's maiden name) specified during registration in the Application Form. When unlocking an account via SMS, you must follow the link placed under the authorization data entry form to the "Unblock via SMS" section and fill in all the fields in the dialog box that opens ("Login", "Password", "Code from the code card", " Code from SMS" sent to your phone) and click the "Unblock by SMS" button.

In the event of a 3-fold blocking of the user, provided that there is no successful login between blockings (two times in a row they unblocked the account with the operator of the Contact Center or using the "Unblock by SMS" service, but could not log in to the system), unblock the account registration is possible only in a bank institution. In this case, you need to come to any bank institution and fill out an application for unblocking a client account in the Internet Banking system. You must have an identity document with you.

How to activate the "Unblocking by SMS" service?

To activate the "Unblocking by SMS" service, you need to log in to the "Internet banking" system, select the menu item "My profile" - "Personal data" - "Change contact data". In the dialog box that opens, specify the desired mobile phone number, carrier (MTS, Velcom, Life) and select the "Use mobile phone to unlock" option. Press the "Save" button.

How to unblock an account by SMS?

When the user account is blocked by the Internet Banking system, an SMS message with a code will be sent to the mobile phone number specified when connecting the Unblock by SMS service.

To unblock an account, follow the link placed under the authorization data entry form to the "Unblock by SMS" section and fill in all the fields in the dialog box that opens ("Login", "Password", "Code from the code card", "Code from SMS" sent to your phone) and click the "Unblock by SMS" button.

If the code sent to your phone was not received or lost, then you need to go to the "Unblock by SMS" section and fill in the fields "Login", "Password", "Code from the code card" in the dialog box that opens and click the "Repeat" button SMS". You will be re-sent a code to unlock via SMS.

You can request an unlock code via SMS no more than 3 times in a row.

In the case of a 3-fold blocking of a user, provided there is no successful login between blockings (2 times in a row the account was unblocked using the "Unblock by SMS" service, but they could not log in to the system), it is impossible to unblock the account via SMS. In this case, you need to come to any bank institution and fill out an application for unblocking a client account in the Internet Banking system. You must have an identity document with you.

Is there an opportunity to open a deposit (deposit) in the Internet banking system?

The Internet banking system allows users to open deposit accounts.

To open a deposit, you need to select the menu item "Accounts" - "Deposits" - "opening a deposit", select the type of deposit account from the proposed list and click the "Open deposit" button, then familiarize yourself with the public offer for concluding a term bank deposit agreement "Internet- deposit”, select the payment card from which funds will be debited to open a deposit and click the “Continue” button. In the dialog box that opens, check all the data and click the "I confirm the opening of an account" button.

How to get a 3-D Secure password?

To register a 3-D Secure password, in order to make payments on the Internet (http://belarusbank.by/ru/fizicheskim_licam/cards/uslugi/26958), you need to select the menu item "Accounts" - "Accounts with a card" - "Application for issuance of cards / Additional services" - "Password 3-D Secure / Internet Password Belkart". Next, select the payment card for which you want to register the 3-D Secure Password and click "Continue".

In the "3-D Secure Password" field, create your own and enter a password (from 9 to 15 any characters).

In the "Personal address" field, come up with your own and enter a personal appeal (from 2 to 20 any characters), for example: "Good afternoon, Elena."

In the "Answer to the question" field, think up and enter (from 9 to 15 any characters) the answer to the Secret question (in the future, the answer to the Secret question will be used to obtain a new 3-D Secure password in case you forgot and / or want to change 3-D Secure password at the time of confirmation of the payment operation with a 3-D Secure password).

Click "Register", wait for confirmation of the success of the operation, after which you can use the 3-D Secure password you created when confirming Internet payments.

If you have forgotten the 3-D Secure password and/or the answer to the "Secret Question", you must re-register the 3-D Secure password in the "Internet banking" system in the menu item "Accounts" - "Accounts with a card" - "Application for issuing cards/Additional services”.

If you no longer wish to use the 3-D Secure password, you must cancel the password registration in the Internet Banking system in the menu item Accounts - Accounts with a card - Applications for issuing cards/Additional services - Password 3 -D Secure /Internet Password Belkart".

How to enable / disable the possibility of receiving an account statement by e-mail (e-mail) in the Internet Banking system?

Is it possible to change the client's current login to another one without going through a new registration?

The Internet Banking system does not provide for changing the username (login).

The mobile phone number has changed.

To edit personal data, you need to select the menu item "My profile" - "Personal data" - "Change contact information". In the dialog box that opens, you can edit the following data:

Contact details.

If all session codes from the code card issued during registration in Internet banking have been used, how can I get a new one and how much will it cost?

The "Internet banking" system involves working with one code card, which is linked to the client's account. That is, there is no need to purchase another code card.

How can I recover my login/password to login?

To restore the username (Login), as well as the register of its introduction (large / small letters), you need to call 147 (on weekdays from 8:30-20:00, on weekends from 09:00-16:00) and inform their identification data: last name, first name, patronymic, code word, personal passport number indicated in the Application Form or contact the nearest bank institution. You must have an identity document with you.

If you have forgotten your password (password), then you need to contact any bank institution where you connect to the system and write an application to generate a new password. You must have an identity document with you.

What is the cost of connecting to the Internet banking system?

from July 16, 2018 JSC "JSSB Belarusbank" cancels the collection of fees for registration in the Internet banking system, incl. on-line registration, and issuance of a code card upon registration in the system.

Why does the following message appear when entering the Internet Banking system: “The client has not passed all stages of registration. Code card not activated"?

1. This means that the client applied for on-line registration in the Internet Banking system, but did not receive a code card, which is required to enter the Internet Banking system);

2. When registering the "Internet banking" service in a bank institution, the code card was not activated in the information kiosk of JSC "ASB Belarusbank".

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