Why is the app store downloading apps. Applications from the Play Market are not downloaded: Fixing errors

Ten consecutive solutions to the problem.

“Under Jobs, this was not the case,” is the first phrase that comes to mind when you spend an hour trying to bring to life the frozen gray icon of a downloadable application from the App Store.

About software update problems and application loading error Apple does not comment. You have to look for a solution, going through all the stages in turn: from simple to complex.

Note: To combat the problem of "grey waiting icons" and errors when downloading applications from the App Store, it is recommended to perform all the steps one by one. At any time, the download can go further and there will be no need to carry out the subsequent steps described in this manual.

Step 0. Read the news

Before you scold your smartphone or tablet, do not be too lazy to look at the iPhones.ru news feed :) You will probably find the news that “App Store servers have fallen” or the App Store is experiencing problems, and the company is doing everything possible to fix the current situation.

Step 1: Check your internet connection

The reason why the application may not download or update may be the banal lack of Internet traffic or problems with the wireless network around you Wi-Fi. The icon of a working Wi-Fi, 3G or LTE still says nothing.

Solution: Open the Safari browser and navigate to any web page. If everything is in order with the connection, we move on.

Step 2: Stop the download

A hung gray icon that is in the “Waiting” or “Downloading” status for a long time is a reason to stop downloading.

Solution: Tap on the icon to stop the download. Tapping again can be a solution to problems and the application will start loading.

Step 3Turn Airplane Mode On/Off

You can also try to resume the download by briefly switching to Airplane mode.

Solution: While on the Springboard screen, perform piles from the bottom up and click on the image of the aircraft. Wait a few seconds and disable the mode by tapping on the icon again.

Step 4Uninstall the app and reinstall

Complete removal of the application (if possible) with further reinstallation can help in this situation.

Solution: Hold your finger over the "problem icon" and wait for the transition to edit mode (shaking icons). Tap on the cross that appears next to the icon and delete the application. Open the App Store and reinstall.

Step 5. Parallel installation of the second application

You can restore the download and establish a connection with the App Store by downloading any additional application.

Solution: In the App Store, download any app that comes across. After the download starts, the stuck application may automatically continue the installation.

Step 6: Sign in again

You can revive a frozen application by logging out of your account with re-authorization.

Solution: Open the App Store on your iOS device and go to the tab Compilation. Tap on your account name and in the window that opens, select Go out. On the same page, sign in to your account again and download the app again.

Step 7Reboot Your iOS Device

As another treatment option for a “gray” application that has hung and stalled on loading, you can resort to rebooting the device.

Solution: Hold down the Power key and turn off the device. After turning it back on, the app may automatically start installing. Alternatively, use a hard reset by holding down the Power and Home keys for a few seconds.

Step 8: Sync Purchases to Mac/PC

If none of the above items helped, and the application still flatly refuses to load (while there is no way to either pause the installation or delete it), you need to synchronize with the stationary version of iTunes.

Solution: Connect your iOS device to a computer or laptop running iTunes. Make sure you're signed in with a valid Apple ID (the account under which the app is downloaded from the App Store must match the one authorized in iTunes). Select "Synchronization".

Step 9Full factory reset

You can resume downloading the application in a radical way by performing a complete reset.

Solution: Start small and go for it Reset network settings: open Settings - Reset - Reset network settings. In case this does not help, get ready for a complete reset of all settings. Before performing this action, create a backup copy of your iOS device. open Settings - General - Reset - Reset all settings.

Android owners are constantly faced with the need to download information and applications to their device. The Play Market program makes it much easier to find the necessary content and download games and applications. Many simply cannot imagine the existence of a smartphone or tablet without this virtual store. But it happens that when trying to download music or a movie, the user sees an error message and a service failure on the screen.

Causes of problems in the Play Market

The Play Market service is the most convenient and reliable for using the Android system. There is everything to ensure a decent level of use of technology, but sometimes there may be problems using or entering the service.

The main reasons why it is impossible to log into the Play Market:

no account in the Google system;
the presence of malicious software (software) in your device;
failure in the date and time settings;
full cache;
Internet connection failures.

If apps don't download

It often happens that the service works, but does not download the required information. Here, too, there are several important points that are worth paying attention to. After installing the Play Market, a delighted user starts downloading applications, but nothing happens. And the loading bar seemed to move, but nothing happens. The problem is also completely solvable.

Return to the previous version of the Play Market

Sometimes you just need to "roll back" to the penultimate version of the Play Market.

In order to remove updates, go to "Applications" ("Manage applications").
We find the Play Market, click on it.
In the menu that opens, select the "Uninstall updates" item.

If the previous steps were not enough, there is a universal method.

Usually, after these maneuvers, the first launch and update of the application takes longer, but everything works like clockwork again.

If you can't download files without Wi-Fi

Some users of Android devices may encounter a situation where the Play Market works perfectly via Wi-Fi, but when trying to download something via the mobile Internet, it says “Failed to download file”. The moment is unpleasant, but it is eliminated in a few minutes. It's all because of the incorrect setting of the mobile Internet.

Video: Enable or disable background data limit on Android

If there is not enough memory to download from the Play Market

Many owners of devices running on Android are familiar with the situation when a file is partially downloaded or the system displays the message “Not enough space in Android memory”. Here you have to free the memory.

You can do the following:

get rid of unnecessary applications and games;
clear messages;
move some applications to the memory card.

This is the simplest thing you can do to free memory. It is also possible to use various utilities for more thorough cleaning.

The most popular and easy to use are Clean Master and Link2SD. It is important not to clean the excess here, but with a detailed acquaintance, everything is clear and even a beginner can handle it.

Video: what to do if there is not enough memory on Android

What to do if the Play Market gives an error message

Often, when you try to download information, you get a message about various kinds of errors. There is no need to panic here either. Everything is solved easily if you know about the problems of occurrence. Let's analyze the most common mistakes and find ways to solve them.

error number 194. Try to clear the cache and uninstall updates, disconnect and reconnect Wi-Fi. If there is no positive result, download through another account;
error number 403. The application does not load due to the use of different accounts on the same device. Try logging in with a different account;
error number 413. Updates and applications are not downloaded. In the settings, click "Erase data" for the application "Google Play Services", then click "Stop". We do the same for the Google Play Market and clear the cache;
error number 491. Talks about the inability to download and update applications. Here we start by deleting your Google account;
error number 492. We do the following: "Settings" - "Applications" - "Google Play Services" - "Erase data" - "Stop". We will do the same for the Google Play Market. If no positive changes have occurred, roll back to the original settings;
error number 495. Negative response when downloading and updating products from the Play Market. solved in this way. In the Play Market, we mark "Erase data". We perform the same procedure with the Google Services Framework. Go to Google and delete your account. We restart the device, re-add the account and enjoy the result;
error number 498. The download from the Play Market is interrupted. Here the problem is the full cache. Clean your internal memory of unnecessary applications and files. Clear the cache;
error number 504. Does not allow you to download the application. We solve the problem in this way. Open the Play Market settings and select "Erase data". Then in the "Download Manager" we clear the data. Download the application again;
error number 919. An application has been downloaded but cannot be opened. Clear internal memory;
error number 921. Does not allow downloading applications. We clean the residual cache files in the Google Play Market. If to no avail we clean the data through the menu "Settings" - "Applications" - "Erase data";
error number 923. We delete the Google account, clear the memory and enter the Google account again;
error number 927. The Play Market is being updated. Wait for the update to finish and try again;
error number 941. Often pops up when trying to update the application. Eliminated by the same method as error 504;
error 961. To eliminate clear the cache.

These are the main ways to solve the most common problems, but there are cases in which an individual approach is needed. The problem of lack of internal memory is quite common. This is where knowledge of how to download files from the Play Store to a memory card comes in handy.

Video: how to remove all errors in the Play Store

How to save information from Play Store to SD card

When free internal memory runs out, it is convenient to use external storage devices. These are represented by all kinds of flash drives and memory cards. Flash drives for smartphones are called microSD cards. It is convenient to store some information on them.

Here's what you can do when the internal memory is full:

Video: how to transfer applications, files, data to a microSD memory card on Android

In order to ensure the stable operation of your gadget, it is enough to follow certain measures:

to prevent data theft, use only safe browsers and programs;
make sure that the date and time match your time zone - incorrect date and time settings can lead to crashes;
overcrowded cache is one of the main problems, clear it on time;
keep an eye on the filling of the internal memory.

If you follow these simple rules when working with Android, the likelihood of errors when downloading and updating applications in the Play Market is minimized.

In case of problems with the Play Store, clearing the cache or updating or rolling back the app store itself, as well as clearing the memory, very often helps. In any case, it should be understood that there are no unsolvable problems in this industry. No wonder that users choose this service to search and download content.

Happy owners of miracle devices from Apple sometimes encounter problems that prevent them from filling their iPhone with useful programs and applications. Indeed, quite often the App Store does not download applications, during the download process the download stops and everything ends up wasting time. Not a very pleasant action, which causes a lot of inconvenience for iPhone owners. A device without applications, programs and games is practically useless, so you should pay enough attention to solving the problem with downloading from the App Store, which will be discussed in the article.

Procedure

So, if applications from the App Store are not downloaded, then the following measures should be taken:

In most cases, the application download session is interrupted due to an interruption in the Internet connection. The user may not detect such a phenomenon immediately, because the break may take a fraction of a second, but at the same time, the download must be started in a new way. To fix the problem, you need to make sure that you have a good internet connection. To do this, you need to check the level of signal quality and, if possible, download with a good or excellent Internet connection.

Restart download

With the first reason why the App Store does not download applications is understandable, but sometimes after making sure the quality of the connection, the problem repeats. In this case, it is possible that the download interruption was caused by an accidental tap on the application icon. Such an accidental click leads to a stop in the download, and when restarted, it may give an error. Continue downloading, sadly, but from this point it will no longer be possible, so you will need to restart the download of the file.

Device reboot

If even at this stage applications from the App Store are not downloaded, then it is necessary to move on to more drastic methods. Often, downloading a file from the App Store is interrupted due to the device freezing. This is especially true when many different applications are running, which leads to the device slowing down and, accordingly, to its failures. The best option to resolve the problem is to close running programs and restart the phone.

Uninstall

Failure to download the application may be accompanied by the failure of subsequent new attempts to upload files. In this case, you need to delete the under-downloaded file and start the download process over again. Removal is quite simple:

The icon of an underloaded file is clamped until it continuously fluctuates.
After that, he clicks on the cross, and the file is deleted automatically. You can start a new download session.

Carrying out experimental actions

If the App Store is not downloading apps at this stage, then you should experiment.

First, try to load another application file. If it downloads without problems, the reason may be in the file itself. It may be damaged or underloaded on the site, so you should contact the site developers and report the problem.
Secondly, loading another file can stir up a hung instance.

Working with a direct account

The hang may be hidden in the incorrect account launch. Restarting the App Store can often fix the error. To do this, the following sequence of events is carried out:

We launch the iTunes Store settings, and then the App Store.
Click on your account and exit the program.

You can, to be sure, restart the device, then restart the application, enter a username and password, and start downloading. Sometimes restarting a session makes a big difference.

Help PC/Mac

After making sure that all the above reasons do not allow you to continue downloading files from the App Store, then you can try to download the file using a PC. To do this, using a cable, connects the iPhone to a computer, iPod or iPad. After that, the PC application on the additional device is launched and the purchases are synchronized. Also, iTunes can download unsuccessful files, so we try all the options.

Expectation

Oddly enough, the waiting method is the last thing left for iPhone owners to try. Sometimes it even helps a lot. The fact is that sometimes Apple developers make technical changes on the site, so as a fact, the user cannot download the file. It is recommended to repeat attempts every two to three hours, and if this method is not successful, it is worth asking the direct owners of the App Store. We are sure that the issue will be resolved in the near future, since the rating and user trust are not indifferent to Apple developers.

App Store not updating apps

Sometimes owners of Apple devices encounter an equally important problem when applications in the App Store are not updated. What should be done in such cases? The answers are:

iTunes Store update. To do this, you need to synchronize the iPhone with the PC and press the following key sequence: Command + R. After that, you can find out how the update will start in forced mode.
Clearing the cache. If the process of updating applications in the App Store is not in progress, then you should try clearing the cache memory. The procedure is not difficult, so it will take no more than five minutes. You can automatically clear the cache so as not to delve into each file. To do this, the following sequence of actions is performed:

Log into iTunes and select Settings.
Next is the "Additions" tab.
Now we find the item "Clear Cache" and click on it.

By doing these operations, you can completely solve the problem of updating the App Store and iTunes.

Another easy and unusual way to fix the problem

When such a message appears on the screen, you need to call the Control Center (“Control Center”) and activate the “Airplane Mode”. Next - click on the "Finish" button so that the error window disappears. After waiting 10-15 seconds, turn off "Airplane Mode". After carrying out this simple procedure, the error message will no longer appear.

Knowing the maximum information about downloading and updating the App Store, you can freely download any useful files you like and enjoy the work of Apple's miracle device.

And how did you manage to solve the problem? Share with us in the comments.

Category:

13 thoughts on What to do if the App Store won't download apps”

Sunrise
Thank you very much, it helped, otherwise I thought the phone was already in the service ... :)
Rubik
The airplane mode method helped, thanks
Tomasz
I bought a song in the App Store, after which I wanted to download a free program, how does a friend of the App Store ask for a payment method (what to do? And how to return everything to its place? tell me
Oksanaa
I bought a song in the App Store, after which I wanted to download a free program, how does a friend of the App Store ask for a payment method (what to do? And how to return everything to its place? tell me
Mila
For a long time I could not understand why old applications are not updated and new ones are not installed, thanks to your article I was able to fix the problem, it just took a reboot! Thanks a lot!
Ingush
Tried everything except connecting to a computer. Nothing comes out and the computer does not see the iPhone. I have had this problem for the second month before, I didn’t think about it at all, for sure, I thought it was a temporary problem, but today I decided to download skype to my iPhone 5, I really needed to talk to my brother and I couldn’t download. I tapped on the download icon, a download bar appeared and after a few seconds. the cloud icon with the arrow reappeared

Problems with mobile gadgets are quite common. Despite the fact that the Android operating system has the vast majority of positive reviews, it is also created by ordinary people, which means that problems and errors cannot be avoided. Today we will talk about why applications from the Play Market are not downloaded and how to fix this annoying misunderstanding.

Memory

Often the solution to the problem lies on the surface. For example, you can often find questions on the Internet: "Why can't applications be downloaded from the Play Market? It says" not enough memory. "Usually, such questions are asked by users who are not a bit versed in technology. If you encounter a similar error, there are two ways to solve it .

Clean up space on your phone. Maybe the app is too big for it.
Check the application installation path and change it so that the installation is performed on a removable memory card.

So you can avoid problems with a lack of space on the device. But there are other reasons why applications from the Play Market are not downloaded.

Cleaning

If the Play Market gives an incomprehensible error, then the user should follow the following instructions:

Go to phone settings.
Select installed applications.
We find three processes - Google Play Market, "Services for Google Play" and Google Services Framework.
For all three, you need to perform three sequential operations - stop, clear the cache, delete data and delete updates.
After that, go to your account settings and remove all checkmarks next to synchronization.
Reboot your device.
Revert back all the settings that were changed before.
Reboot again.

After performing these operations, your "Play Market" should restore its functionality.

Account

There is another reason why applications from the Play Market are not downloaded. This may be related to your account settings. In order to deal with the problem in this case, one of the following two recommendations must be followed.

Add a second Google account and use it to try to download what you wanted. If everything goes smoothly, switch back to your old account and launch the desired application. The data in it will be yours.
Another option is to delete your account completely. After that, clear the application data, as indicated in the first paragraph of the article. Then we perform another reboot. And finally, create a new acc. Now everything should work.

System

If you still do not understand why applications from the Play Market are not downloaded to your phone, you may need to follow these recommendations. You can do one of the two.

Check for updates to your system and "pump" it to a more recent one.
Do a full "hard reset" of the device and return it to the factory settings.

Both methods are based on the fact that many users who are trying to find out why applications from PlayMarket are not downloading, errors began to appear after the device updated the version of the operating system. This happens especially often on Samsungs. So either reflash your gadget, or wait for the manufacturers to release a fix or patch for your model.

PlayMarket is considered to be a fairly reliable and stable program, but in some cases it can also fail in a way that is not entirely clear to the average user. Moreover, restarting the application does not help - the user again returns to the screen with an error message or to the download status bar that is frozen in one place. If the PlayMarket installed on your device does not download applications, you should, which will not require much time and effort.

A simple solution

If the program that provides access to online storage does not download applications, you should start by rebooting the device. In some cases, the reason is the lack of free RAM, which can be cleared in this way. If this does not help, try also connecting to another free Wi-fi access point, or clear the settings of the current one and join it again. This will help you provide a seamless experience that may be blocked as a result of incorrectly entered settings or the presence of certain blockages.

Also, check the clock and date - in some cases, Google online services will not work with a device that does not have the specified parameters set correctly. If GooglePlay does not download applications, then you should simply use one of the online time servers. By the way, this problem is quite common - about a third of users face it.

If you are downloading using, and the device does not download applications, then you should check that the settings are set correctly. For those who do not have extensive data in this area, it is better to immediately call the technical support service of your mobile operator and ask them to send the required parameters in a message - they will be applied automatically. In some cases, the solution may also be hidden in the “flight mode” installed on the device. This problem is especially relevant for tablets, whose owners very rarely check the communication settings.

If it doesn't help...

If the Play Store does not download applications, despite all the measures you have taken, it is worth a try by removing all information from it that relates to the Google software store. Going to the settings, open the "Applications" section, and in it - the "All" tab. Now you need to find two programs: PlayMarket and Google Services Framework. In both cases, you must use the "Erase data" menu item. In addition, in the case of PlayMarket, you also need to additionally click the "Clear cache" button. Take care of your device's internal memory as well, clearing it out and providing a place to boot.

If Google Play does not download applications even after these steps, try rolling back to a previous version of the program. This will help eliminate possible errors related to its incompatibility with your device. In addition, you can try to completely uninstall PlayMarket, and then reinstall it, choosing the previous version. As a rule, this method helps even when all other actions were ineffective. Finally, you are left with the “last argument” - after which all applications are guaranteed to restore their functionality.

Quick Help

If you can't download an app using PlayMarket, don't panic. It is enough to use the simplest ones, which help in almost 80% of cases. And only when all of them did not bring the desired effect, it is worth moving on to more serious actions that involve interference with the software.

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