The norm of the temperature of cold water in an apartment building. What should be the temperature of hot water in the tap according to existing standards

According to the rules of SanPiN (2.1.4.2496-09) for an apartment, the temperature norm hot water in apartment building from the tap is laid in the range of 60°C-75°C, regardless of the heating system. Decree (No. 354-PP RF) allows deviation:

at night - within 5°C (0.00-5.00),
during the day - within 3°C (5.00-00.00).

The temperature of the water in the batteries determines the temperature norm for the premises, which is -18 ° C for the living room, kitchen and separate toilet, 20 ° C for the corner room, and 25 ° C for the bathroom. AT daytime downward deviation in a residential area is not allowed, at night - within 3 ° C, and upward - limited to 4 ° C. At the same time, if temperature regime is not complied with, the consumer has the right to expect a reduction in the amount of payment. However, for this it is necessary to correctly measure and take into account a number of legally stipulated requirements.
Legal requirements

The lower temperature limit for hot water supply, according to SanPiN, is due to:

prevention of infection with viruses and bacteria (in particular Legionella Pneumophila), which in an environment with
minimizing the content of chloroform,
prevention of skin diseases and pathological changes in the subcutaneous tissue.

If the temperature deviates more than the allowable limit, for every 3°C the amount of payment during the period of violations is reduced every hour by 0.1%. This time is calculated by the amount of time during the billing period. If temperature measurements show a value below 40°С, payment for hot water is made at cold water tariffs.

A possible break in DHW, after which the fee for each hour will be reduced by 0.15%, is:

per month - 8 hours in total,
at the same time - 4 hours,
on a dead end highway in case of an accident - 24 hours.

For heating, for each hour of deviation from the norm and exceeding the allowable break, the payment is reduced by 0.15%, and the allowable break itself is:

per month - 24 hours in total,
at a time - depending on the temperature of residential premises: 4 hours (8-10°C), 8 hours (10-12°C) and 16 hours (from +12°C).

Detection of violation of the established temperature regime

To correctly determine compliance with the regulatory parameters at the point of draw-off (for example, from a tap), the cooled water is drained from the pipeline for 3 minutes (no more). It is assumed that the control measurement is made into a glass, where a thermometer with a scale of at least 100 ° C is then lowered. The presence of water-saving devices similar to modernized aerators (http://water-save.com/) does not affect the quality of the measurement.

Heating quality control is carried out:

in the largest living room,
at a height of a meter and at a distance of half a meter from the battery,
in the center of planes that are half a meter away from the outer wall, and in the center of the room.

Owner's rights in case of deviation from the temperature range

For multi-apartment and residential buildings, the Rules governing the provision of public services in paragraph 31 determine that the maintenance company must carry out maintenance of engineering systems and recalculation for improper or untimely provision of services. That is, in the event of a violation of the temperature regime, the owners do not have to pay for the elimination of the causes of this violation.

If the state of heating or hot water differs from that in apartments in residential buildings beyond the agreed tolerances and represents a systemic problem, the consumer can:

Notify the service organization about the problem and find out about its causes. At the same time, it is advisable to record the appeal and the data of the executor receiving the information.
In the absence of measures taken, apply to government agencies in order to initiate an audit (according to Article 33 of the Constitution of the Russian Federation). For violations of utility standards, a fine is provided (Article 7.23 of the Code of Administrative Offenses).
Fix the deadlines for receiving a response and eliminating the violation. Within 30 days, the official must send a response to citizens' appeals. (In the case of sending an appeal by mail, you must add the forwarding time). Lack of an answer threatens the official with a fine (Article 5.59 of the Code of Administrative Offenses). The terms for eliminating violations are not the same for different houses, however, on average, they are 45 days.
Increase the flow of similar requests to increase the likelihood of execution. Relatives or friends can write, even if they do not live in the house.
Contact the prosecutor's office if there are no actions aimed at correcting the situation on the part of authorized persons.

If the correction process is launched, then a commission (an employee of the REU and a representative of the heating network) should come to the consumer after the appeal to confirm the fact-reason for the appeal and draw up an appropriate act. After the problems are fixed, another act is drawn up confirming this.

The situation when hot water in the tap cannot reach the proper temperature level in any way is not such a rarity. And in order to understand that the problem exists, it is not at all necessary to measure the degree of water, it is enough to try to take a bath. Such an event will be more like hardening than a hygiene procedure. What should be done if the temperature of hot water is clearly far from the norm, and where in this situation one should file a complaint.

The temperature of hot water in the apartment

According to the approved documents, the temperature of hot water supplied to residential premises in apartment buildings should not be lower than 60 degrees.

The exception is at night, in the interval between 0.00 and 5.00, when a decrease in the established standard is allowed, but not more than 5 degrees. In the daytime, an indicator of at least 57 ° C is permissible.

What are the temperature standards for hot water established by SanPin

The temperature of hot water according to SanPiN, according to Decree 2.1.4.2496-09, must comply with the following standard - the minimum indicator is at around 60 ° C, and the maximum level corresponds to 75 degrees.

Small deviations are allowed within the limits not exceeding five degrees at night and three during the day. Before approving such norms, experts had to take into account at what temperature unfavorable conditions are created for the vital activity of harmful bacteria. Also, hot water should not cause burns to the skin. Monitor whether this decision is being implemented , authorized by the State Housing Inspectorate.

Utilities are not entitled to establish their own temperature standards for water in residential premises.

If the norms do not comply, what is the coefficient for calculating hot water

Knowing the answer to the question, how many degrees hot water should be, it is necessary to understand what calculation coefficient should operate if this norm is violated.

If it is found that hot water supply is supplied in violation of the established temperature standards, a recalculation of the payment must be made. If the temperature does not reach 40 degrees, payment must be made at the cost of cold water.

The algorithm for calculating the coefficient, if the indicator of the norm is violated, is as follows:

Every three degrees below the norm give an hourly tariff reduction of 0.1%.

Hot water not up to standard where to complain

The main question that worries residents of apartment buildings if hot water is not up to standard - Where to complain?

According to the established rule, you must first call the housing and communal services or the management service. You should state your situation to the dispatcher or service worker. Also, a similar action should be performed if there is no hot and cold water - you need to call the dispatch service. In this case, it is necessary to write down the time of the call, the number of the application and the name of the dispatcher who accepted it.

If this was an emergency situation, then it should be eliminated, but if the reason for the decrease in temperature in the faucet (at the water intake) was not an accident, and the problem was not solved, then you need to contact the utility service in person and state your situation on paper. In the application, you must indicate the measurement indicators at night and daytime, your passport data, address.

Further, the utility service, by prior agreement on the time of the event, should provide a free service for measuring the temperature indicator of hot water. After that, an act is drawn up based on the data received, and a decision is made on the need for recalculation. One of the copies of the act must be handed out to the owner of the dwelling without fail.

Measurements are made according to the established system. Water for this descends within 3-5 minutes.

How to make a complaint

You can file a complaint on a printed form or write it by hand. It must include the following information:

Details of the person filing the complaint - name, address. Usually located in the corner of the sheet on the right side
The name of the organization to which the complaint is being filed
Briefly describe the problem
Link to regulatory documents
Indicate the inaction of the organizations to which the applications were sent, if any
List the documents attached to the application
Put signature and date

A complaint is filed with the housing and communal services or the Criminal Code, and in case of receiving a written refusal from their side, the application is submitted to the court, the prosecutor's office or to Rospotrebnadzor.

How to request a recalculation

In order for the recalculation to be made, you should apply with a claim to the housing and communal services. A copy of the temperature measurement report must be attached to the application. Such an act can be drawn up independently by inviting neighbors as witnesses.

Also, the application is accompanied by information about contacting the emergency service or the dispatcher of the housing and communal services - date of contact, application number and reason for contacting. It is possible to draw up a collective appeal from the residents of the house.

If the recalculation is not made, you should contact the district court or the prosecutor's office.

Fighting for your rights, you should remember the main thing - non-compliance with the norms of hot water in the tap not only causes inconvenience, but is also a serious offense on the part of housing and communal services. Hot water supply and heating should be under constant control.

The temperature norm of hot water in a tap in an apartment building, SanPin

The temperature of hot water in the apartment. If it does not meet the norm - where to complain, how to make a claim and demand a recalculation.

Thread: What is the temperature of hot water in the apartment?

1) at night (from 0.00 to 5.00 hours) - no more than 5 ° C;

2) in the daytime (from 5.00 to 00.00 hours) - no more than 3 ° C

Judgment - Resolution of the Thirteenth Arbitration Court of Appeal dated July 14, 2011 in case N A56-71241 / 2010(http://domovodstvo.ru/fas/858269ad83b63ec9c3257907007135f1.html)

The failure to establish a causal relationship between the supply of low-temperature hot water to the consumer's apartment and the actions of the managing organization indicates that the organization is not guilty of committing an offense under Article 6.5 of the Code of Administrative Offenses of the Russian Federation, and therefore there are no grounds for bringing the specified organization to administrative responsibility.

In satisfying the requirement to cancel the decision to bring to administrative responsibility, under Art. 7.23 of the Code of Administrative Offenses of the Russian Federation, for violation of the standards for providing the population with communal services, it was rightfully denied due to the presence of an administrative offense in the applicant's actions.

The temperature of hot water in the taps of apartments in residential buildings, regardless of the heat supply system used, must be at least 60 degrees.

Decree of the Government of the Russian Federation of 06.05.2011 N 354. On the provision of utility services to owners and users of premises in apartment buildings and residential buildings (together with the Rules for the provision of utility services to owners and users of premises in apartment buildings and residential buildings)

What is the temperature of hot water in the apartment?

Thread: What is the temperature of hot water in the apartment? 1) at night (from 0.00 to 5.00 hours) - no more than 5 ° C; 2) in the daytime (from 5.00 to 00.00 hours) - no more than 3 ° C

Housing and communal services in Russia

All hot water temperatures

In chronological order of their publication.

Headings of invalid (cancelled) norms are crossed out.

For an abbreviated list, see the end of the file

INTERNAL WATER SUPPLY AND SEWERAGE OF BUILDINGS SNiP 2.04.01-85*

see the current Code of Rules SP 30.13330.2012

… 2.2. The temperature of hot water in the places of water intake should be provided:

a) not lower than 60 ° С - for centralized hot water supply systems connected to open heat supply systems;

b) not lower than 50 ° С - for centralized hot water supply systems connected to “closed heat supply systems;

c) not higher than 75 °C - for all systems specified in subparagraphs "a" and "b".

Code of rules SP 30.13330.2012

"INTERNAL WATER SUPPLY AND SEWERAGE OF BUILDINGS"

Updated edition of SNiP 2.04.01-85*

“…5.1.2. The temperature of hot water at the points of water intake must comply with the requirements of SanPiN 2.1.4.1074 and SanPiN 2.1.4.2496-09 and, regardless of the heat supply system used, must not be lower than 60 ° C and not higher than 75 ° C.

"SANITARY RULES FOR THE DEVICE AND OPERATION OF SYSTEMS OF CENTRALIZED HOT WATER SUPPLY"

see current SanPiN 2.1.4.2496-09

(approved by the Chief State Sanitary Doctor of the USSR in November 1988)

“…1.7. The temperature of hot water in the places of water intake, regardless of the heat supply system used, must not be lower than 60 ° C and not higher than 75 ° C.

Note. For a hot water supply system made of galvanized pipes with a closed heat supply system, it is allowed to have a water temperature of at least 50 ° C and not higher than 60 ° C. Under these conditions, after repair work or elimination of emergency situations in the systems, it is necessary to maintain the temperature at 75 ° C for 48 hours.

GOST R 51617-2000.

HOUSING AND PUBLIC SERVICES. GENERAL SPECIFICATIONS

“... 4.16.3 The temperature of hot water at the points of water intake for consumers should be from 50 to 75 ° С

HYGIENE REQUIREMENTS FOR THE SAFETY OF HOT WATER SUPPLY SYSTEMS

"one. Application area

1.1. Sanitary and epidemiological rules and regulations establish hygienic requirements for water quality and organization of centralized hot water supply systems (hereinafter - STSHV), as well as rules for monitoring the quality of water supplied by STSGV, regardless of departmental affiliation and ownership.

1.2. These sanitary rules are binding on all legal entities, individual entrepreneurs whose activities are related to the organization and (or) provision of centralized hot water supply systems ....

2. General provisions

…2.3. Sanitary and epidemiological requirements for hot centralized water supply systems are aimed at:

– prevention of hot water pollution by highly contagious infectious pathogens of viral and bacterial origin, which can multiply at temperatures below 60 degrees, including Legionella Pneumophila;…

2.4. The temperature of hot water at the points of water intake, regardless of the heat supply system used, must be at least 60 C and not higher than 75 C.

3. Requirements for the design, construction, operation of centralized hot water supply systems

3.1.10. During the operation of the STsGV, the water temperature at the points of water intake should not be lower than + 60 ° C, the static pressure should not be less than 0.05 MPa, with pipelines and water heaters filled with tap water ....

"RULES AND REGULATIONS FOR THE TECHNICAL OPERATION OF THE HOUSING FUND"

(approved by the Decree of the Gosstroy of the Russian Federation of September 27, 2003 No. 170)

“… 5.3. Hot water supply

5.3.1. ... The temperature of the water supplied to the water points (faucets, mixers) must be at least 60 degrees. C in open hot water systems and not less than 50 degrees. C - closed. The temperature of the water in the hot water supply system must be maintained using an automatic regulator, the installation of which in the hot water supply system is mandatory. The water temperature at the outlet of the water heater of the hot water supply system must be selected from the condition of ensuring the normalized temperature at the water points, but not more than 75 degrees. WITH."

RULES FOR PROVIDING PUBLIC SERVICES TO CITIZENS

see current Post. No. 354

…P. 5 Ensuring the temperature of hot water at the point of analysis:

not less than 60°C - for open district heating systems;

not less than 50°C - for closed district heating systems;

no more than 75°C - for any heat supply systems"

RULES FOR THE PROVISION OF PUBLIC SERVICES

TO OWNERS AND USERS OF PREMISES IN APARTMENT BUILDINGS AND RESIDENTIAL BUILDINGS

REQUIREMENTS

to the quality of public services

5. ... Ensuring that the temperature of hot water at the tapping point complies with the requirements of the legislation of the Russian Federation on technical regulation (SanPiN 2.1.4.2496-09)

P.S. There is an interesting document: “DESOLUTION OF THE SUPREME COURT OF THE RUSSIAN FEDERATION OF MAY 31, 2013 N AKPI13-394”, which, among other things, establishes:

“SanPiN 2.1.4.2496-09, as follows from the content of its clauses 1.1 and 1.2, establishes hygienic requirements for water quality and organization of centralized hot water supply systems (hereinafter referred to as STsGV), as well as rules for monitoring the quality of water supplied by STsGV, regardless of departmental affiliation and forms of ownership, and is mandatory for all legal entities, individual entrepreneurs whose activities are related to the organization and (or) provision of centralized hot water supply systems.

According to the specified SanPiN, the temperature of hot water at the points of draw-off, regardless of the heat supply system used, must not be lower than 60 ° C and not higher than 75 ° C. These sanitary and epidemiological requirements for hot centralized water supply systems are aimed, among other things, at preventing hot water pollution by highly contagious infectious agents of viral and bacterial origin that can multiply at temperatures below 60 degrees, including Legionella Pneumophila, as well as at preventing skin diseases and subcutaneous tissue, due to the quality of hot water (paragraphs 2.3 and 2.4).

Thus, sanitary and epidemiological rules define the requirements for the quality of hot water supplied to consumers in the provision of public services for hot water supply in terms of such an indicator that ensures its safety as temperature. This indicator is characterized by a minimum (not lower than 60 ° C) and a maximum limit (not higher than 75 ° C) and does not allow deviations from the specified temperature regime, subject to which the quality of public services is ensured.

The temperature of hot water at the points of water intake, regardless of the heat supply system used, must be at least 60 C and not higher than 75 C.

clause 5.1.2 of SP 30.13330.2012 " Internal water supply and sewerage of buildings»

Updated version of SNiP 2.04.01-85*;

clause 2.4 SANPiN 2.1.4.2496-09 "Hygienic requirements for ensuring the safety of hot water supply systems";

5.3.1 « Rules and norms for the technical operation of the housing stock "(approved by the Post. Gosstroy of the Russian Federation of September 27, 2003 No. 170);

clause 5 of Appendix 1 "Rules for the provision of public services to owners and users of premises in apartment buildings and residential buildings" (approved by the Decree of the Government of the Russian Federation of May 6, 2011 No. 354).

Everyone has the right to know the temperature standards in residential premises!

Temperature standards in residential premises are an indicator by which the quality of services provided by heat supply enterprises is judged. We can find out who owes whom only by knowing the norms and picking up a thermometer!

Remember the temperature standards that should be in residential premises during the heating season:

For corner rooms +20 degrees;

For the kitchen and living room + 18 degrees;

For the bathroom +25 degrees;

In the hallway in the stairwell +16 degrees;

In the elevator + 5 degrees.

Now we take a thermometer and measure the temperature.

Remember that each degree of deviation of temperature parameters from the norms specified in the Cabinet of Ministers decree entails a reduction in payment for heating by 5%. This applies to intervals between 18 and 12 degrees in ordinary living quarters and between 20 and 14 degrees in corner rooms.

If the temperature norms in residential premises are below 12 degrees, and in corners - below 14, then Know that you don't have to pay for anything. In such a situation, payment for heat should not be charged at all!

What should be the hot water temperature?

Hot water is a clear and statutory term. This means that it cannot be colder or hotter. The temperature of hot water in the faucet is officially set. This is an extremely important and urgent issue for the population, so a lot of attention is paid to water temperature.

Living without hot water is almost impossible. It is required not only for hygiene procedures, but also for cooking and other purposes. In some cases, the hot water temperature is significantly lower than required by law.

Access to hot water

ATTENTION! It is impossible to do without such a service as water heating, therefore this utility service belongs to the category of the most significant services. In this regard, its temperature regime is monitored by inspection state bodies.

Despite this fact, some consumers periodically face a situation where they cannot access hot water. This may be due to a number of different circumstances.

The best solution to the problem is the availability of centralized water supply However, as time shows, even centralized water supply cannot always provide water consumers with the necessary guarantees.

In some cases, they may still lose access to hot water, but a centralized water supply is the best way to reduce the likelihood of any problems with the quality of the water supplied.

DHW standards

In order to do this, you should study SanPiN in as much detail as possible. It is from SanPiN that you can find out the temperature standards, which the supplied hot water must fully comply with.

Normally, the temperature should be high enough and be between 60-75 degrees Celsius. It is important to note that the temperature should remain at this level literally in all places of water intake. There shouldn't be any exceptions.

This is necessary in order to reduce the likelihood of any infectious diseases. Many of them can cause significant damage to human health. In order to prevent this, Utilities must strictly monitor the temperature regime.

IMPORTANT! The main reason why regulators are very sensitive to temperature control is that hot water kills harmful microorganisms. If this were not the case, then the infection that could cause damage to the inhabitants of the country would be much greater.

Permissible deviations according to SNIP

In fact, the law provides for various situations when hot water temperature may eventually be slightly lowered. Temperature drops allowed:

5 degrees between midnight and 5 am.
During the day by 3 degrees (between 5 am and midnight).

Why is it important to keep the water temperature as high as possible?

The reason for this standard requirement is that, low temperatures increase the risk of a variety of infectious diseases. All utilities understand that the violation of the temperature regime is a violation of the rights of citizens to protect their health.

It is for this reason that the temperature of the water from the tap cannot be less than 60 degrees. This requirement is confirmed by the decision of the Supreme Court of May 31, 2013.

Measurement of temperature in the apartment

ATTENTION! To make a measurement under the force of each tenant. There is nothing complicated in this, so you need to perform this procedure as often as possible if you suspect that the water temperature is much lower than necessary.

For the procedure, you will need only a jar and a thermometer. You do not need to purchase any additional tools.

In order to do this, you need:

Turn on hot water, and then wait until it drains.
After that, you need to take a liter jar and put it directly under a stream of hot water.
When this is done, you need to take the thermometer and lower it into the container. It is advisable to do this so that the thermometer is as close to the center as possible.
It remains only to wait until the readings on the instrument scale stop growing. By the value on the scale, you can judge what is the temperature of the water supply in the house or apartment.
Perform this procedure only at the point of drawdown.

Non-compliance

In some cases, the water temperature drops below 60 degrees. In such a situation, you must immediately file a complaint. If the water temperature is not higher than 40 ° C, then payment is made according to the standards of cold water. We need to fight for our legal rights.

ATTENTION! It is the management company that should monitor the temperature regime. All homeowners pay utility bills, so they have every right to demand that the hot water supplied meets the established requirements.

If the management company does not have the opportunity to directly correct the situation, then it should negotiate with the service provider or even undertake repairs.

Write a complaint to the management company. An expert opinion must be attached to it. After that, it remains to wait until the problem is fixed.

In the event that the water temperature does not meet the norm, a person has the right to contact the Prosecutor's Office or the Housing Inspectorate. You have to do this quite often, because many management companies do nothing to remedy the situation.

The temperature of hot water in an apartment building

Many do not know, but there is a norm for the temperature of hot water and very strict requirements. This temperature is not taken from the ceiling and must be in any apartment building. Find out what temperature tolerances SanPin allows and why hot water should not fall below a predetermined mark

In chronological order of their publication.

Headings of invalid (cancelled) norms are crossed out.

For an abbreviated list, see the end of the file

INDOOR WATER SUPPLY AND SEWERAGE OF BUILDINGS SNiP 2.04.01-85*

see the current Code of Rules SP 30.13330.2012

… 2.2. The temperature of hot water in the places of water intake should be provided:

a) not lower than 60 °С - for centralized hot water supply systems connected to open heat supply systems;

b) not lower than 50 °С - for centralized hot water supply systems connected to “closed heat supply systems;

c) not higher than 75 °C - for all systems specified in subparagraphs "a" and "b".

Code of rules SP 30.13330.2012

"INTERNAL WATER SUPPLY AND SEWERAGE OF BUILDINGS"

Updated edition of SNiP 2.04.01-85*

"...5.1.2. The temperature of hot water at the points of water intake must comply with the requirements of SanPiN 2.1.4.1074 and SanPiN 2.1.4.2496-09 and, regardless of the heat supply system used, must not be lower than 60 ° C and not higher than 75 ° C."

SanPiN 4723-88
"SANITARY RULES FOR THE DEVICE AND OPERATION OF SYSTEMS OF CENTRALIZED HOT WATER SUPPLY"

see current SanPiN 2.1.4.2496-09

(approved by the Chief State Sanitary Doctor of the USSR in November 1988)

"... 1.7. The temperature of hot water in the places of water intake, regardless of the heat supply system used, should not be lower than 60 ° C and not higher than 75 ° C.

_________________________________________________________________________________

GOST R 51617-2000.

HOUSING AND PUBLIC SERVICES. GENERAL SPECIFICATIONS

"... 4.16.3 The temperature of hot water at the points of water intake for consumers should be from 50 to 75 ° C

__________________________________________________________________________________________

SanPiN 2.1.4.2496-09

HYGIENE REQUIREMENTS FOR THE SAFETY OF HOT WATER SUPPLY SYSTEMS

"1 area of use

1.1. Sanitary and epidemiological rules and regulations establish hygienic requirements for water quality and organization of centralized hot water supply systems (hereinafter referred to as STSHV), as well as rules for monitoring the quality of water supplied by STSGV, regardless of departmental affiliation and ownership.

1.2. These sanitary rules are binding on all legal entities, individual entrepreneurs whose activities are related to the organization and (or) provision of centralized hot water supply systems ....

2. General provisions

…2.3. Sanitary and epidemiological requirements for hot centralized water supply systems are aimed at:

Prevention of hot water pollution by highly contagious infectious pathogens of viral and bacterial origin, which can multiply at temperatures below 60 degrees, including Legionella Pneumophila;…

2.4. The temperature of hot water at the points of water intake, regardless of the heat supply system used, must be at least 60 C and not higher than 75 C.

3. Requirements for the design, construction, operation of centralized hot water supply systems

"RULES AND REGULATIONS FOR THE TECHNICAL OPERATION OF THE HOUSING FUND"

(approved by the Decree of the Gosstroy of the Russian Federation of September 27, 2003 No. 170)

“… 5.3. Hot water supply

RULES FOR PROVIDING PUBLIC SERVICES TO CITIZENS

see current Post. No. 354

"…Appendix 1

…P. 5 Ensuring the temperature of hot water at the point of analysis:

not less than 60°C - for open district heating systems;

not less than 50°C - for closed district heating systems;

no more than 75°C - for any heat supply systems"

RULES FOR THE PROVISION OF PUBLIC SERVICES

TO OWNERS AND USERS OF PREMISES IN APARTMENT BUILDINGS AND RESIDENTIAL BUILDINGS

Appendix 1

REQUIREMENTS

to the quality of public services

5. ... Ensuring that the temperature of hot water at the tapping point complies with the requirements of the legislation of the Russian Federation on technical regulation (SanPiN 2.1.4.2496-09)

P.S. There is an interesting document: “DESOLUTION OF THE SUPREME COURT OF THE RUSSIAN FEDERATION OF MAY 31, 2013 N AKPI13-394”, which, among other things, establishes:

The temperature of hot water at the points of water intake, regardless of the heat supply system used, must be at least 60 C and not higher than 75 C.

GROUNDS:

clause 5.1.2 of SP 30.13330.2012 " Internal water supply and sewerage of buildings»

Updated version of SNiP 2.04.01-85*;

clause 2.4 SANPiN 2.1.4.2496-09 "Hygienic requirements for ensuring the safety of hot water supply systems";

5.3.1 « Rules and norms for the technical operation of the housing stock"(approved by the Post. Gosstroy of the Russian Federation of September 27, 2003 No. 170);

Compiled by Housing and Public Utilities Specialist Yury Kalnin

As you know, apartments in high-rise city buildings are most often supplied with hot water coming from the central water supply system. This service is an integral part of ensuring the comfort of living in multi-apartment buildings. Perhaps many residents do not know, but the temperature supplied to the end points of water consumption is not a whim of boiler house employees or clerks of a heat supply organization, but a standardized value established by relevant legislative acts.

However, unfortunately, the temperature of hot water does not always meet the established standards, which leads not only to serious inconvenience, but even sometimes creates certain risks for human health. Therefore, one should not treat such violations passively, as they can lead to negative consequences, and the perpetrators will not bear any responsibility.

So, this publication aims to provide information on what the hot water temperature standard is set for - what to do in case of non-compliance with the standards, and where to contact on this issue.

Hot water in a house or apartment has long been considered no "luxury" - it is a necessary "attribute" of the life of a modern person. However, sometimes it happens that the housing company, which has assumed the obligation to control the hot water supply at home, does not always fulfill its obligations in good faith (paid, by the way, by the residents themselves). In this regard, the owners or tenants of apartments have a fair question about what is the reason for these violations of the established temperature standards.

All apartment owners in high-rise buildings are well aware that hot water is sold to consumers at a much higher price than cold water. If the hot water supply is maintained within the limits of the temperatures established by SanPiN, then hot water is diluted with a large amount of cold water, resulting in the most acceptable for the human body, warm. That is, in this case, much less hot water is used, and you will also not have to pay so much for it. But when the water from the DHW supply pipes is initially warm, then there is no need to dilute it with cold water, and in this option, the residents pay for it as for a full-fledged hot one, respectively, and the amount in the payment will be much larger.

However, unreasonably increased payment is not the biggest disadvantage of water not heated to the desired state. There are also more serious risks that can negatively affect the health of people, especially those with weakened immune systems.

In the Russian Federation, as in all civilized countries of the world, certain standards for the provision of public services have been developed, legally approved and applied in practice. This list includes, among other things, the quality of water supply, cold and hot.

In the Russian Federation, standardized standards for the supply of hot water to residential buildings are prescribed:

- in the "Sanitary and epidemiological rules and regulations" (SanPiN 4723-88 "Sanitary rules for the design and operation of centralized hot water supply systems");

- in the "Rules for the provision of utility services to owners and users of residential premises in multi-apartment and residential buildings", which were approved by Decree of the Government of the Russian Federation No. 354 of 06.05.2011.

According to them:

The norm of the outlet hot water temperature indicator (on consumption devices) in apartments connected to the central water supply ranges from 60 to 75 degrees.
In addition, a small exception-clarification was made. So, for houses connected to a closed heat supply system (wired from galvanized pipes and heated water in boilers), the water temperature must be at least 50 degrees, with an upper limit of 60 degrees. This is usually stipulated in contracts for the provision of relevant services.

Here it is necessary to clarify that the temperature of hot water should not depend on the season - it should always be in the specified standard range. Permissible deviations are stipulated, but even then they concern only the time of day. So, in the daytime, a deviation from the specified range (up or down) within three degrees will not be considered a violation, at night (it is considered, by the way, from 0.00 to 5.00) - five degrees.

There are several other temporary exceptions stipulated by legislative documents, when the heating rate can be reduced, or the hot water supply is suspended. Such situations include the following:

Carrying out preventive scheduled work, during which problems that have arisen during the operation of the system are eliminated in various nodes of the communication network.
The occurrence of an emergency on one of the sections of the highway or the failure of equipment at pumping stations.

At the same time, such situations cannot last for an arbitrarily long time - the rules also provide for temporary norms for suspending the supply of hot water:

No more than eight hours (total) per month.
No more than four hours in a row.
Not longer than a day in the event of a serious accident.

In accordance with the above guidance documents, the organization responsible for providing utility services to consumers is obliged, on its own or with the involvement of other persons or companies, to ensure the maintenance of engineering systems inside the house, through which the services established by the contracts are provided. In addition, this organization must recalculate tariffs for poorly provided utilities or their provision with interruptions that exceed the allowable duration.

For example, if the accident was not eliminated within 24 hours, the residents of the house (in the absence of meters) have the right to recalculate the payment for hot water for certain days of the given month.

What is the importance of temperature standards for hot water supply?

Controlling the temperature of hot water supply is important, as mentioned above, not only for economic reasons, but also from the standpoint of maintaining the health of residents, which is especially true for children and people with disabilities or chronic diseases. Therefore, water temperature indicators should not exceed the permissible threshold or be below normal.

The first thing to consider is that the temperature can often be not only low, but also exceed the established norms, and this creates a considerable risk of burns. To eliminate the possibility of such damage, mixers are installed, with the help of which the desired water temperature is adjusted. Each user should remember what temperatures and how they can affect the human skin:

- + 50 ° C - partial burn is possible with an exposure duration of 90 seconds or more;

- + 55 ° C - the same situation, but the burn occurs in 15 seconds;

- +60°C - probably thermal damage to the skin when exposed for 5 seconds;

- + 65 ° C - severe skin burn in 2 seconds;

- + 70 ° C - immediate severe and deep burns of the skin and adjacent tissues.

This information must be taken into account if there is a small child in the apartment - you should consider excluding the possibility of his uncontrolled access to hot water taps.

The reduced temperature of the incoming "hot" water is not only its overspending and other domestic inconveniences, but also a prerequisite for the emergence of a number of unpleasant situations. In particular, in the closed space of pipes, with a decrease in the temperature established by the standards, a favorable environment is created for the emergence and reproduction of various bacteria that can cause temporary intoxication in humans or even acute or chronic diseases.

A typical representative of such a pathogenic microflora is the legionella bacterium, the favorable habitat, development and reproduction of which is precisely warm fresh water. This microorganism is a gram-negative rod, no larger than 3 microns in size.

These microorganisms feel great in warm water, and also willingly settle in air conditioners and low-temperature heating systems. Legionella is capable of causing various diseases, from flesh to lung infections and pneumonia with corresponding complications. This bacterium can enter the human body while taking a bath, shower, when washing or brushing your teeth, as well as when eating from dishes that were washed with insufficiently warm water.

If the water meets the standards, then it is heated to higher temperatures, which minimizes the risk of consumer infection. Thus, water heated to 80÷90 degrees in central water supply boilers practically goes through the process of complete thermal disinfection.

The effect of temperature on the pathogen discussed above is approximately as follows:

- Water below + 20˚С: the bacterium is inactive - it does not multiply, but does not die either.

- +25÷45˚С: the most favorable temperature for the development and reproduction of legionella.

- +55˚С: if this temperature is continuously maintained, then these microorganisms die in 5÷6 hours.

- +60˚С: the death of the entire colony of bacteria occurs within 30÷35 minutes.

- + 65˚С - legionella dies within 2 minutes.

How to achieve quality hot water services?

Monitoring compliance with temperature standards for hot water

So, in order to be able to achieve the restoration of the quality of the provision of such utilities, in order to make it possible to save on payments by making claims to the hot water supplier, it is necessary to periodically take temperature measurements. Moreover, this check should be carried out correctly, since a deviation from the established algorithm for its implementation will lead to a possible non-recognition of the result.

The measurement procedure consists of four stages and is carried out in the following order:

The first step is to prepare a glass or other container and a thermometer for measuring water temperature, which has a scale of up to 100 degrees. Attention - mercury thermometers for such measurements in residential premises are unacceptable.
After that, the hot water tap is fully opened.
Further, it is required to wait 3 ÷ 4 minutes until the cooled stagnant liquid flows out of the pipeline (although, in theory, with a properly established circulation of the central hot water supply, there should be practically no stagnant sections).
After water with a uniform temperature comes out of the tap, it must be drawn into a glass, which is installed directly under the stream.
Next, a thermometer is placed in a glass filled with hot water. When the indicators on it are fixed, that is, the column (arrow) stops rising, the value must be recorded.

Requirement to recalculate or change the tariffication of the service

If measurements regularly taken throughout the day show that the temperature differs from the standard by more than 3 degrees, then it is possible to require the management company to eliminate violations, and if such elimination is not possible at the moment, then reduce the tariff for hot water (providing payment discounts).

This rate reduction is 0.1% per hour for every three "missing" degrees. Well, if the temperature of the incoming so-called "hot" water is below +40 degrees, then payment for the service should be made in general at the rate of cold water supply.

However, such a reduction in payment is possible only if the temperature indicators are not only recorded by the consumer, but also documented. Unfortunately, employees of organizations responsible for hot water supply practically do not constantly monitor the temperature state of water, and even when contacting them with appropriate claims, they carry out such monitoring with obvious reluctance.

Therefore, before contacting the management company, very often tenants independently calculate the required discount. Similar calculations are made after taking temperature readings for several days:

For this, the number of days in which a decrease in the temperature of hot water was observed is taken - this number must be divided by the number of days in a month.
The resulting result is multiplied by the established tariff for hot water supply. This value will become the discount that will have to be deducted from the total monthly tariff.

Thanks to independent calculations, it would seem that it is possible to control the recalculation that the management company will do. But in reality, everything turns out to be much more complicated. Therefore, in order to achieve a reduction in invoices for payment, after self-measurement of indicators, the following actions must be performed:

The first step is to call the emergency service to inform the dispatcher that water is entering the house that does not meet the standards. The dispatcher accepting the appeal must register it under a certain number, which must be remembered, but it is better to write it down. In addition, it would be reasonable to record the name of the employee who accepted the application and the time it was submitted.

It is possible that the responsible employee is already aware of the reasons that caused temporary deviations from the norms of hot water supply and can inform you when everything will be restored. If not, then let's move on to the truth.

Upon the received appeal, within a few days, the management company must send an inspector or another of its representatives, who, after making sure that the information is correct, draws up an act on inadequate water quality.
In the event that the employees of the managing organization are “in no hurry” to visit the house in order to sort out the reasons, the act can be drawn up independently by inviting several neighbors who must sign the document, thereby certifying the data received.

Such a document is recognized as legally significant, therefore, on its basis, it is quite possible to draw up an application addressed to the head of the State Housing Inspectorate or public utilities, indicating in it all the data received, as well as legal documents regulating service standards, and the time of consideration of the application.

The application must also indicate the reason for the appeal - "poor quality water". On the document submitted to the housing inspection, the inspector should receive a response about accepting the application for work, after which it remains to wait for a solution to the problem.

It should be noted that the best option would be to draw up a collective application from the whole house or from the majority of its residents. In this way, you can speed up the procedure for considering a complaint and restoring hot water temperature standards.

Installation of modern devices for quantitative and qualitative accounting of water consumption

Recently, more and more often, apartment residents, faced with similar problems and desperate in the fight against housing and communal services bureaucrats, are trying to install individual water metering devices, both cold and hot. And if there is a financial opportunity, then the best choice would be to install a “smart meter” - it will justify itself pretty quickly.

A temperature sensor is installed before entering the water meter. As a result, such a device captures water consumption in real time, taking into account both volume and temperature. If the value of the hot water temperature does not correspond to the standard, then the billing automatically goes at a reduced rate, or even in general - as for the consumption of cold water.

By the way, there are cases when employees of management companies flatly refuse to register such multi-tariff water metering devices and accept payment according to their testimony (despite the existing certificates of conformity of water meters), motivating this with a bunch of all sorts of obscure excuses. It is understandable - often such a technique becomes a "bone in the throat" for them, since there is nowhere to escape from the dispassionately recorded timing of violations.

If you are faced with such opposition, you should seek recognition of your innocence, referring to the already mentioned above Decree of the Government of the Russian Federation No.

Below is a quote from Article No. 31 of this Decree (an extract of two paragraphs, “t” and “y”), which, after a careful reading, should, in theory, remove all questions on this issue:

The contractor (that is, a legal entity, regardless of the legal form or an individual entrepreneur providing utility services to the consumer) is obliged: ...

t) not create obstacles to the consumer in exercising his right to install an individual, common (apartment) or room metering device, corresponding to the requirements of the legislation of the Russian Federation on ensuring the uniformity of measurements, including a metering device, the functionality of which makes it possible to determine the volumes (quantity) of consumed communal resources differentiated by time of day (set periods of time) or by other criteria reflecting the degree of use of communal resources, even if such an individual or common (apartment) metering device is functionality differs from the collective (common house) metering device, which is equipped with an apartment building;

at ) to carry out, at the request of the consumer, commissioning of the installed individual, general (apartment) or room metering device, corresponding to the legislation of the Russian Federation on ensuring the uniformity of measurements, even if such an individual or common (apartment) metering device differs in functionality from the collective (general house) metering device that an apartment building is equipped with, no later than a month following the date of its installation, and also proceed to the implementation of calculations of the amount of payment for utilities based on the readings of the metering device put into operation, starting from the 1st day of the month following the month when the metering device was put into operation; …

Water consumption meters - how to choose and install yourself?

By installing water meters, many problems related to the quantity and quality of consumed utilities are often solved at once. Read more about it in a special publication of our portal.

How to write a claim for the elimination of violations?

If the desire to restore the normal temperature regime in the hot water supply system has not passed, then after fixing the violations, it is necessary to proceed to the “documentary part” of the process. So, the consumer (or a group of consumers) expresses his claims by filing an application.

The application is drawn up according to the established model, in legible and neat handwriting.

In the right corner of the document being drawn up, you should indicate the official and organization to which the application is sent, as well as the last name, first name and patronymic of the person from whom it is written, and his contact details - residential address and telephone numbers. If a collective complaint is filed, this fact should be clarified.
Further, retreating 50 ÷ 60 mm down, the word “Statement” is written and it is indicated on what occasion it was drawn up. In this case, it is best to indicate Article 7.22 of the Code of Administrative Offenses, which provides for liability for violation of the rules for the maintenance and repair of residential buildings.

Further, the text of the complaint itself is written, which is also drawn up in a certain form. First, the address of the house is indicated, where the hot water supply standards established by SanPiN are not met, and then the essence of the problem is described.
At the end of the drafted text, there is an appeal to the manager of the Housing Inspectorate with a requirement to check the fact of the violation, and issue an order to eliminate the problem that has arisen, as well as recalculate hot water tariffs for a certain period. In addition, we can safely demand, in accordance with Article 7.23 of the Code of Administrative Offenses of the Russian Federation, that administrative penalties be applied to employees guilty of regular violations of hot water supply standards.
At the bottom of the document is the date of the application and the signature of the applicant or applicants, when filing a collective complaint.

Filing an application can be called the first part of the process of restoring justice. Further, after filing a complaint, you should wait for the response of officials, who are obliged to respond within (maximum) 30 working days from the date of receipt of it. Then troubleshooting should follow. If this did not happen, and the normal temperature regime of the water was not restored, and the recalculation was not made within a month and a half, then the residents of the house have the right to go to court. In the same way, a complaint is filed if the water has an unpleasant smell, taste, dirty or cloudy appearance.

In order for the consumer to have a chance to defend his rights in case of violation of water quality standards, it must be remembered that when drawing up an agreement between him and the supplier, all the norms of the public services provided, which are defined by law, must be prescribed. Therefore, before you put your signature on the contract, you should carefully study it, including all footnotes, including "written in small print."

Expected changes in the standards for the provision of DHW services

Recently, Rospotrebnadzor has been actively discussing the issue of lowering the temperature standard for hot water supply from 60 to 50 degrees.

At the same time, two options for solving the problem are proposed in order to save energy:

The first option is to use special disinfectants for high-quality water purification, instead of heating. At the same time, experts assure that consumers will not be infected, as this is a more effective way to improve the quality of water supplied to apartments.
The second option under consideration is to lower the water temperature to 50 degrees constantly and heat it up to +70 degrees only once a day. According to experts, when offering such a measure of thermal disinfection, it is more effective, and this is proved by world experience, since in many countries of the world this is the method of purifying water from bacteria living in it. To avoid accidental thermal injury among consumers, heating to high temperatures is suggested to be carried out at night.

There are, of course, ardent opponents of such changes, who operate on the following quite fair considerations:

Firstly, they believe that it is still necessary to take into account the opinion of the consumers themselves on this issue, since the changes will primarily affect their comfort and the amount of payment for the services provided (it seems that although the lower heating limit will be lowered, the service will not be cheaper will follow).
Secondly, with, alas, the current approach in the Russian public utilities to various changes, it is necessary to be prepared for output parameters that will be below the established standards, since even today they are far from being always met. For example, if we are talking about reducing the level of heating of hot water to 50 degrees, then in practice it is quite realistic to get no more than 40 ÷ 45 degrees at the output, which already “does not climb into any gates”. And discounts for such temperatures, taking into account the permissible 3 degrees of deviation, will turn out to be generally ridiculous. In short, the consumer is once again the loser.
Thirdly, the practice of the functioning of the Russian housing and communal services does not in any way allow one to be sure that in all municipalities, without exception, high-quality purification of cold water will be carried out before it is heated. Well, this may well lead to an increase in the likelihood of various infectious diseases. Therefore, the opponents of the discussed initiatives believe that in the conditions of the Russian communal system, only thermal treatment of water supplied to apartments is a truly effective method of disinfection in modern realities.

To date, the previously developed standards are still in force, while the new ones were planned to be introduced from March 2017, but so far there has been no official confirmation or refutation of this issue. It is known, however, that such an idea has not yet received approval from the Government of the Russian Federation. But who knows, maybe this will happen someday if alternative proposals that have long been adapted in our public utilities are not heard.

Video: Insufficient hot water temperature is a problem in most regions of Russia

Hot water is the same integral part of our comfort as electricity, gas, heating. According to the level of needs, it can be put on a par with satisfying hunger and thirst.

If we turn to the Rules for the provision of public services, then in accordance with the sanitary rules and norms under the legislation of Russia (SanPiN 2.1.4.249 6-09), the allowable temperature limits for hot water should be from 60 to 75 degrees.

So, 65 to 75 degrees. These are the values you need to focus on.

The same document reports the permissible deviation rates at the water intake point:

if we are talking about night time (from 0:00 to 5:00), then the permissible deviation is not more than 5 degrees;
if it is a day (from 5:00 am to 0:00 am), then the deviation should not exceed 3 degrees.

Recalculation in case of temperature non-compliance with standards

If the hot water temperature at the time of sampling was only 40 degrees, then payment for its consumption must be made according to the tariff for cold water. In order for the recalculation to be carried out, it is necessary to make temperature measurements water.

For starters, you should contact the dispatch service of the management company or housing and communal services. Mandatory application fixation about the water temperature below the prescribed one in writing, indicating the number of the application, the time of its acceptance and the name of the dispatcher. It is possible that the drop in water temperature was due to technical failure pipeline or for any other known reason. In this case, the dispatcher is obliged to notify about the emergency mode and the timing of troubleshooting.

If the temperature of the supplied hot water is reduced for unknown reasons, it is necessary to agree on the day and hour taking measurements. Further, after the measurements, an act is drawn up. Number of copies of this document should be equal to the number of participants in the procedure. Based on the measurements taken, whether or not payment recalculation hot water at the rate of cold.

Features of measurements

Drainage of water should be carried out for at least two to three minutes.
It is worth paying attention to where the hot water comes from (for example, from a heated towel rail pipe or from an “independent” pipe).

It is also necessary to eliminate the inconsistency with SanPiN, for this there is an article 7.23 in the Code of Administrative Offenses, it sounds “Violation of standards for the provision of public services” and involves a fine.

Why is this temperature

I would like to understand why the norms of hot water for a residential building 60 - 75 degrees? When developing standards for the temperature supply of hot water, the main points are the reproduction of bacteria and the likelihood of burns. I.e temperature run must be such that harmful bacteria are killed, but at the same time, that the water consumed does not lead to burn injuries. The latter is very important for children's or medical institutions.

Fresh and warm water is a great place for breeding and habitat such a dangerous bacterium as "legionella". This bacterium is very dangerous and can multiply in heating, air conditioning and humidification systems.

For example, in 2007 in Verkhnyaya Pyshma, more than 160 citizens, 5 deaths were recorded.

If we consider the temperature regime of water, then the effect on deadly bacteria following:

70−80°С: at this temperature, the disinfection process takes place;
66°C: legionella dies within 2 minutes;
60°C: bacteria die in 22 minutes;
55°C: the bacterium is destroyed in 5-6 hours;
20−45°С: temperature of active reproduction of bacteria;
below 20C, the bacterium does not multiply.

It would seem that the conclusion is obvious: it is worth supplying hot water with a high heating temperature. But there is a downside here. If the temperature of the tap water over 50 degrees there is a chance of getting burned. Water temperature over 65 °C - skin burn in 2 seconds, temperature 65 °C - epidermis burn in 5 seconds, water temperature 55 °C - skin burn in 90 seconds.

Thus, the temperature in the reserve storages for heating and supplying hot water must be very high. But its use is possible only together with the simultaneous supply of cold water.

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